Communities of Practice The Missing Piece of your Agile Organisation YOW! 2016 Emily Webber @ewebber emilywebber.co.uk / tacitlondon.com
Andrew’s story @ewebber
Hands up if you’ve ever left an organisation because you felt unsupported @ewebber
“Absence of support is taken as a sign of mass rejection” Matthew D. Lieberman Social: Why our brains are wired to connect @ewebber
Sink or swim is not a management technique anyone should be aspiring to @ewebber
Hello. I’m Emily Webber (and I have a habit) @ewebber
@ewebber
• Why we need communities of practice in agile organisations • Building your community of practice • A few things to watch out for @ewebber
Photo by joinash @ewebber
<homogenous group name> are rubbish at …. @ewebber
@ewebber
@ewebber
PROGRAMME PROGRAMME @ewebber
PROGRAMME PROGRAMME What you do COMMUNITY OF PRACTICE How you do it @ewebber
Community of Practice “…groups of people who share a concern or a passion for something they do and learn how to do it better as they interact regularly.” Wenger-Trayner @ewebber
Who is in a community of practice? @ewebber
Why we need communities of practice in agile organisations @ewebber
Photo by Ted Van Pelt A support network for members @ewebber
Photo by Emory Maiden Opportunities and the space to learn @ewebber
“From observing others one forms an idea of how new behaviors are performed, and on later occasions this coded information serves as a guide for action” Albert Bandura, Social Learning Theory @ewebber
Photo by Guts Gaming @ewebber
Kolb’s learning styles @ewebber
Photo by Stewart Butter fi eld A way to share knowledge @ewebber
The Knowledge Iceberg @ewebber
The Knowledge Iceberg @ewebber
Who left their last job within 5 years? @ewebber
Photo by Fabio Sola Penna On average, people move jobs every 4.4 years Forbes 2012 @ewebber
When people leave they take parts of your organisational brain @ewebber
Photo by Kris Williams Collaboration and better practices @ewebber
Photo by gomagoti “Teams of people have a collective intelligence that is independent of individual intelligence and greater than individual intelligence.” Alex “Sandy” Pentland @ewebber
from silos to sharing knowledge to solving shared problems to using the collective knowledge of the community to create better practices @ewebber
Illustration by Tenso Graphics @ewebber
Illustration by Tenso Graphics @ewebber
Illustration by Tenso Graphics @ewebber The magic
Building your community of practice @ewebber
Sense of community McMillan, D.W., & Chavis, D.M. (1986) Membership In fl uence Ful fi lment Emotional of needs connection @ewebber
Community maturity stages SELF-SUSTAINING ENERGY AND VISIBILITY MATURING FORMING input needed POTENTIAL Adapted from Cultivating Communities of Practice - Wenger, McDermott and Snyder @ewebber
POTENTIAL The community will typically begin life as loose networks (or individuals) that hold the potential of becoming more connected. Energy and visibility levels is low at this point, but will start to increase @ewebber
Photo by Chris Amelung POTENTIAL Have an idea about who the community is for And why it exists @ewebber
Photo by gomagoti POTENTIAL Find existing connections between people Then build on them @ewebber
POTENTIAL Get people together so they know who each other are @ewebber
POTENTIAL “it was good to know I wasn't alone … I am excited to get involved in establishing the community and working more collaboratively with colleagues across the organisation” Community of practice member Defra @ewebber
FORMING As members build connections and relationships with each other, they start to come together into a community. They will be exploring opportunities at this stage, and there will be an increase in members’ energy levels as the community builds @ewebber
Photo by Julia Taylor FORMING Create a community charter together Include why you exist and your principles @ewebber
FORMING @ewebber
https://digital.blogs.coop/2016/09/14/setting-up-communities-of-practice/ @ewebber FORMING
Photo by keso s FORMING Book in a regular time to meet So the community can build @ewebber
Photo by RFrancois Bester FORMING Start sharing stories of work and day to day challenges @ewebber
MATURING During this stage, the community will grow in membership, commitment and the depth of knowledge members share. The community will start to form strong bonds and trust. The energy of members may initially dip as the community matures, but will steadily grow @ewebber
Photo by Stef Lewandowski MATURING Create a shared backlog of work That you will collaborate on @ewebber
Photo by Paul Clarke MATURING Vary what you do when you meet • Presentations and talks • Time to practice new skills • Visits to other organisations @ewebber
Photo by GDSteam MATURING Retrospect regularly to make sure it keeps meeting members’ needs @ewebber
SELF-SUSTAINING During this stage members will take ownership of the knowledge and practices they create and share. The energy of members during this stage will remain generally high, but experience higher and lower cycles @ewebber
A few things to watch out for @ewebber
Photo by J Mark Dodds Don’t underestimate the time and e ff ort that it needs to make it work @ewebber
Photo bytom_bullock The community will need to be empowered to make changes @ewebber
Photo by Chris Blakeley Not everyone will want to join in and that’s ok @ewebber
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Photo byDarko Pevec Don’t become your own silo, join up with other communities @ewebber
Photo by Dennis S. Hurd Without people there is no organisation @ewebber
Communities of practice can • Create a support network for members • Accelerate learning and professional development • Share knowledge and reduce duplication • Increase collaboration • Help you scale better practice @ewebber
Building Successful Communities of Practice Discover How Connecting People Makes Better Organisations tacit.pub/tacitbooks @ewebber
Thank you. Emily Webber @ewebber emilywebber.co.uk / tacitlondon.com
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