Communication in an All-IP world - a shared journey towards - PowerPoint PPT Presentation

Communication in an All-IP world - a shared journey towards convergence Marc A. Timmermans November 2018 1 British Telecommunications plc 2018

Communication in an All-IP world - a shared journey towards convergence Are we ready? UK landscape Customer challenge Service portfolio Introducing 2 British Telecommunications plc 2018

The UK landscape is changing - the move to IP is already well underway ISDN double 100+ IP comms Over 2.5m SIP digit declines operators channels deployed 1m+ reduction of lines in last 5 years Diverse supply landscape already in place Growth rate: 300K channels added last year Over 3m hosted Over 50% business 4G penetration telephony seats IP comms exceeds 70% deployed penetration Growth rate: 500K seats added last year 5G services are coming soon 17/18 was the tipping point 3 British Telecommunications plc 2018

The UK landscape is changing - the introduction of converged access Traditional (WLR enabled) The journey CPs are on communications All-IP communications to an All-IP voice future Value add services Value add services TDM switch IP switch 1 Wholesale Broadband Wholesale Broadband providers providers Access variants: SOGEA / SOGfast / Broadband Broadband Access variants: ADSL / FTTC FTTP / ADSL on SOTAP TDM Interconnect IP Interconnect (IP Exchange) 2 4 TDM switch Voice IP switch Hosted operators Wholesale operators Communications Voice WLR voice Calls Hosted Telephony IP Telephony IP Voice 3 SIP Trunking & UC SIP Trunking CPS / IDA reseller reseller WLR All-IP access Analogue and ISDN2/30 SOGEA / SOGfast / FTTP / SOTAP WLR enabled voice All-IP voice Openreach Wholesale Alt. operator 4 British Telecommunications plc 2018

The UK landscape is changing - the service provider opportunity Unified Contact Centre Communications £975 £975 milli llion £675 £675 milli llion £520 £520 milli llion £365 milli £365 llion SIP Trunks IP Access Market 2017 2017 2021 2021 2017 2017 2019 2019 £720 £720 milli llion 2-3m broadband nd line nes £520 £520 milli llion £365 milli £365 llion 2017 2017 2021 2021 2017 2017 5 British Telecommunications plc 2018

Customer challenge - digital literacy is a concern as reliance on ICT grows Cloud UC / Introduction Demand for Shift to VoIP of productivity cloud operators mobility Cloud PBX What about Customer solution security? Cloud On premises Digital Over the top offering from solution literacy suppliers 6 British Telecommunications plc 2018

Understanding customer needs and offering a solution What they What do our customers require? don’t need? Introduce innovation: Solutions equivalent to legacy Reduced lead to cash / collaboration tools - Qo QoS, reli liabi bili lity, speed, d, reach time to market and flexible working Enable better Enable Cost reductions versus customer service and Self provision business value for money ability to self serve continuity 7 British Telecommunications plc 2018

Hosted Communications Services portfolio overview Business size Wholesale Hosted Communications portfolio Avaya Cloud Avaya Cloud Solutions - select and premium Solutions ACS • Select = IP Office and Cloud Contact Centre to address 100 – 3,000 seats. Wholesale Avaya Cloud • Premium = Aura and Elite Contact Centre to address 1,000+ seats. SIP Solutions 250+ 250+ Trunking (PBX) Wholesale SIP Trunking WSIPT • High volume, high capacity SIP trunking solution for enterprise and call Wholesale centre customers. 50-250 50 250 Hosted Centrex Hosted Contact Centre Hosted Hosted SIP HCC • White-label solution targeting SME call centres (sub-250 seats). Contact Trunking • Compliments UC to enable a complete UC/CC solution for resellers. Centre 10 10-49 49 (PBX) WHC Wholesale Hosted Communications services Foundation WHC • Single solution for Hosted Telephony, Unified Communications and SIP trunking. • Introducing WHC Foundation to address WLR market replacement. <10 <10 SIP Telephony / UC Contact centre 8 British Telecommunications plc 2018

Avaya Cloud Solutions - designed to deliver enterprise grade service ACS Select: Mid-market (200-3k seats) ACS AC • Simple, repeatable model enabling speed of delivery. • Platform based on IPO/ IPO/ACCS/ AWFOS. Complete cloud solution ACS • Multi-instance for high level of partner control. UC, CC and adjacent services Select • Requires 3 year minimum commitment. CP flexibility to tailor service Credibility of BT and Avaya Managed network solutions End to end quality / security SLGs ACS Premium: Large enterprise (1k+ seats) • Single instance, usage based charging model. Tier 4 data centres UC market leader • Platform based on Aura - enterprise class UC / CC. Ethernet market leader CC market leader ACS • Enables rich application integration and customisation. IP / SIP market leader Massive UK installed base Premium • Requires 5 year minimum commitment. Security practice High touch sales team Complementary services Cloud focus and roadmap 9 British Telecommunications plc 2018

Wholesale Hosted Communications a cloud technology which provides two UC solutions in one simple proposition Simplicity and Fraud management customer experience services Converged connectivity 10 British Telecommunications plc 2018

The Office-UC application brings Fixed Mobile Convergence to life Providing an efficient way for a mobile business user to stay in touch with their office, and have the office facilities Personas extended to wherever they are, so that they get all the benefits of being part of a community. Smart features MyRoom Convergence Collaborate Integrate 11 British Telecommunications plc 2018

Introduction of the foundation license Hosted market moves Core license Smaller customers with simpler functional need. • Simpler functionality profile for better fit with subsets within larger customers. Operational extras • Lower entry price point to WHC portfolio. Proposition bundle including phone and calls (PayG or PayM) In response • New simpler feature pack / license addition to Customers WHC portfolio WHC portfolio. Larger customers / • Lowers entry point to the WHC portfolio. Existing Value add services PBX users • Can target small customers. SIPT Pick and mix to suit 10+ user customers / • Mix with other licenses for larger customers to Hosted Centrex customer needs PBX users improve competitiveness. • New lower cost handsets further enabling CPs to Small customers / New addition target price sensitive end users. Simple users 12 12 British Telecommunications plc 2018

Fraud Management Services - more than just setting caps Sophisticated tool More than just setting caps… to stop fraud before it attacks You can stop fraud in its tracks 13 British Telecommunications plc 2018

Making things simple Sales training CBT training material Opportunity support WHC how 2 videos 14 British Telecommunications plc 2018

Voice to cloud transformation solves migration to IP challenges faced Customer Programme management End-to-end operations orchestration – co-ordination and management 1 2 3 4 5 Audit and Solution Service Site readiness Decommission baseline design set-up and activation Single customer interface and co-ordinated operations delivery management 15 British Telecommunications plc 2018

Communication in an All-IP world - a shared journey towards convergence BT Wholesale can help CPs in a The market is already number of different ways, moving to IP and this depending on the nature of creates significant your business, and path you opportunities for CPs take to an All-IP future BT Wholesale continue to invest to enrich and expand WLR withdrawal our portfolio to offer will accelerate the market leading, pace of change differentiated services 16 British Telecommunications plc 2018