COLLECTION NEGOTIATION BEST PRACTICES PRESENTED BY: RAYMOND P. WENDOLOWSKI, JR., ESQ. 1
AGENDA Commercial Consumer Unusual I. II. III. Collections Collections Circumstances Collecting FDCPA and State Collateral I. I. I. Internally Regulations Other Security II. Outside The Importance of II. II. Collections Training Managing Your Utilize Outside III. III. Customer Base Collections 2
I. COMMERCIAL COLLECTIONS 3
COLLECTING INTERNALLY Credit and Collections Policies Timing Your Efforts 4
OUTSIDE COLLECTIONS When to Place Collection Agency v. Attorney 5
MANAGING YOUR CUSTOMER BASE Being Aggressive Without Losing Future Business How to Know When to Cut Bait 6
II. CONSUMER COLLECTIONS 7
FDCPA AND STATE REGULATIONS Know the Risks Stay Aggressive 8
THE IMPORTANCE OF TRAINING Create a Script/Handbook Monitoring and Compliance 9
UTILIZE OUTSIDE COLLECTIONS Agencies v. Lawyers Alternative Fee Structures 10
III. UNUSUAL CIRCUMSTANCES 11
COLLATERAL When to Seize and When to Wait Doubling Down 12
OTHER SECURITY Judgements Promissory Notes And More 13
Q&A www.BernsteinLaw.com 707 Grant Street, Suite 2200 Gulf T ower, Pittsburgh, PA 15219 Wheeling, WV - Philadelphia, PA - Erie, PA - Stuart, FL 14
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