From IT to BT – One Presented by: Darren Bridges City’s Journey Manager – Enterprise Support Systems City of Calgary V03 V03
About Darren • 30 years at The City • Managed City’s Oracle/PeopleSoft Enterprise Resource Planning (ERP) practice and Information Management program • Currently transitioning to implement Information Technology’s Business Technology model 2 V03
AGENDA • The City of Calgary • IT at The City • What is Business Technology? • Business Technology at The City • Why is it important? • Why the change? • What we’ve accomplished • The future of BT at The City 3 V03
About The City • 3 rd largest municipality in Canada • Calgary has 1.2 million people • The City has almost 15,000 employees • City services cover everything from Animal and Pets, to Business Licenses, Taxes, Transportation, Police, Fire and much more… 4 V03
What is Business Technology? Business technology (BT) is the ever-increasing reliance on information technology by businesses of all types to handle and optimize their business processes. searchcio. tech target.com 5 V03
What is Business Technology? BT is pervasive technology use increasingly outside of IT’s direct control — requiring new approaches from the IT organization • BT is a relentless but incremental revolution • BT is not another swing of the pendulum between centralized and decentralized IT 6 V03
Why is BT important to businesses? • Enable Business users to manage their own solutions They want to! • Opportunity for IT and business leaders to rethink the role that IT plays in an organization • Empowers other business units to succeed 7 V03
Why is enabling BT important – for IT? • Ensure IT supports business goals – IT is the service provider • Optimize business investment in technology • Appropriately manage technology-related risks and opportunities 8 V03
Why is enabling BT important - for IT? • Rapidly advancing technology and disruptive trends: • Bring-your-Own-Device (BYOD), and Big Data • More channels, more choices! • Self-service, mobility, better analytics – and the list goes on! • Cloudy Concepts - IaaS, PaaS, SaaS, MaaS, CaaS & XaaS • The Internet of Things creates an environment of continual change 25/11/2015 Presentation 9 V03
Why is enabling BT important - for IT? …other degrees of change! • The business now knows and embraces technology! • More technology choices - relationships between the IT/business and external services providers is evolving • Increasing business accountability on managing technology-related investments • Results in a shift in decision-making on the IT Investment 25/11/2015 Presentation 10 V03
Why BT at The City? Key drivers • The City has been moving towards a BT model since 2010 • An IT Governance audit was completed… o Are we getting value for our IT investment? o Needed to revise our technology governance model to help mitigate risks and increase efficiencies • Continue the journey through Action Plan 2015- 2018 and our IT Business Plan 11 V03
Components of moving IT to BT at The City IT Governance • Corporate Technology Committee (CTC) - 2004 • Approves all Technology related projects at The City • Audit asked to show value for money IT Transformation Plan 2011 • Business Relationship model • Project Portfolio Management (PPM) City Enterprise Architecture practice 12 V03
IT Governance and the CTC WHO HOW LINE OF SIGHT FINANCE & CORPORATE SERVICES COMMITTEE AUDIT COMMITTEE COMMUNITY Presentations VIEW CITY MANAGER > $5 Million ADMINISTRATIVE LEADERSHIP GENERAL TEAM CORPORATE STRATEGIC MANAGERS VIEW CITO DEPARTMENT TECHNOLOGY $500K to VIEW COMMITTEE $5 Million BUSINESS UNIT OPERATIONAL DIRECTORS SERVICE DELIVERY IT MANAGERS VIEW < $500K IT PROJECT REVIEWS COMMITTEE TECHNICAL PROJECT MANAGERS TECHNOLOGY VIEW IT STAFF 13 V03
IT Transformation Plan – BRM • Establishing the foundation for BT through better relationships with business • Two consultant studies: • What would a BRM model look like at The City • Follow up study with what a BT model would entail 14 V03
IT Transformation Plan – BRM Business CIO/CITO Units Breadth of IT Services – BRM context IT Project Portfolio Management Service Mgnt (PPM) DOING IT THE RIGHT WAY Strategy and Project Corporate Project Operations Execution Operational Intake Planning - ITIL Project Priority - User Support Manage- Setting Five Year - Appl. Support ment Office - Desktop View (PMO) - Service Desk Two Year - Infrastructure View Project DOING THE RIGHT THING Lifecycle (PLC) Prioritized Opportunities Projects 15 V03
IT Transformation Plan – BRM 16 V03
And then the rains came! 17 V03
IT Transformation Plan – BRM Partnered with our Utility and Environmental Protection (UEP) Department to develop a BT model • Establish a BT section in the business • Pilot the Business Technology practice Redefine our Governance model Refocus our IT Architecture practice 18 V03
Action Plan 2015-2018 - BT as a key Outcome 1. 2. 3. 4. 5. Business Technology Infrastructure Information Enterprise Platforms People 19 V03
Business Technology - the journey continues! For 2015-2018 Action Plan : Implement the 2015 Technology Governance model • Define the relationship to the enterprise platform Support the implementation of departmental portfolios of technology investment • E.g. – Community Services and Protective Services (Fire), Planning Development and Assessment, Transportation Continue to evolve business relationships between IT and other City business units Balance business technology investment decisions and corporate responsibility for delivering technology services 20 V03
New Technology Governance model >$5 million SCOPE $500K to $5 million <$500K 21 V03
IT Transformation Plan – BRM 22 V03
Technology Governance – the Federated model 23 V03
“It is envisioned that by 2018, all business technology initiatives will be covered within the new technology governance model including: maintenance, sustainment and decommissioning of existing technology applications.” 24 V03 V03
Supporting Strategic Initiatives - 2015- 2018 Zero-based service review Evolve business relationship management Project portfolio management Enterprise Architecture - City Technology Plan Service management Transparent cost model review Application portfolio management Software solutions standards and best practices Flexible working 25 V03
We will be headed toward Business Technology success ……. When: • We’ve created and implemented a new model for technology governance • We govern projects through portfolio management • Clients have taken more ownership of their technology investments • Maintain business relationships and deliver excellent customer service 26 V03
Thank you for the opportunity Questions? Darren.Bridges@calgary.ca 27 V03 V03
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