Check in, Before they Check out. + 1-855-255-2005 126 York, Unit - PowerPoint PPT Presentation

Jan 28, 2024 •277 likes •365 views

Check in, Before they Check out. + 1-855-255-2005 126 York, Unit 301, Ottawa www.helixforhotels.com info@micrometrics.com Hotels struggle to influence guest experience KPIs and online reputation as their teams rely on ineffective methods

Check in, Before they Check out. + 1-855-255-2005 126 York, Unit 301, Ottawa www.helixforhotels.com info@micrometrics.com
Hotels struggle to influence guest experience KPIs and online reputation as their teams rely on ineffective methods for in-stay engagement and collaboration. They lack adequate ways Few guests choose to Most guests avoid Unreported and unre- to measure in-stay guest bring up their concerns confrontation, staying solved, these experi- satisfaction to hotel staff directly silent until after ences are reflected in check-out satisfaction surveys and online reviews This is the challenge of "Silent Travelers".
How Helix Helps Helix is a modular communication platform that empowers staff to deliver memorable guest experiences. Engaging with up to 60% guests on-site, Helix acts as a natural extension of the hotel by identifying issues that often go unnoticed, empowering hotel staff to resolve them through team work and real-time collaboration. Recover All Improve Guest Drive Online Guests In-stay Experience KPIs Advocacy
Helix uniquely captures guest experience data to supercharge service delivery. Engage Collaborate Recover Improve In-stay Data Internal Team Service Recovery Service Optimization Collection Communication & Tracking High-volume engagement Multi-channel notification Real-time alerts On-demand reporting Service failure identification Interdepartmental collaboration Alert status monitoring Issue categorization Automated passive listening Issue triaging and delegation Success tracking GSS & recovery analysis
Hotels Using Helix over a 12-month period HOTEL IN BOSTON, USA HOTEL IN MIAMI, USA HOTEL IN LONDON, UK HOTEL IN EDMONTON, CANADA Luxury/Premium Full Service economy Select Service 80+ room hotel 400+ room hotel 300+ room hotel 150+ room hotel 2,542 1,653 1,162 411 Guests Recovered Guests Recovered Guests Recovered Guests Recovered Helix In-stay Helix In-stay Helix In-stay Helix In-stay 8.7/10 8.3/10 8.2/10 8.0/10 Score Score Score Score 4,996 2,567 1,855 649 Emails Collected Emails Collected Emails Collected Emails Collected +0.25 +0.33 +0.53 +0.21 4.81 4.47 4.30 4.22 Review Score Review Score Review Score Review Score + more
Platform Features WiFi Engagement On-the-go Staff Collaboration Multi-Channel GDPR Compliant Alerting Data Collection On-Demand In-stay Guest Reporting Messaging Integrations Customer Success & Support
About micrometrics MicroMetrics is a Canadian technology company focused on experience innovation. Working with the world's leading hospitality groups, we help hotel teams deliver outstanding service to their guests. Our philosophy is to listen to our customers with humility and intent, providing our partners with exceptional technologies that elevate experiences, encourage collaboration and help develop lasting relationships.
Schedule a Demo +1 (855) 255-2005 sales@micrometrics.com

Recommend

STUDENTS PARENTS 8:45-9:05 Check in 8:45-9:05 Check in 9:05-9:20

STUDENTS PARENTS 8:45-9:05 Check in 8:45-9:05 Check in 9:05-9:20 School Tour 9:05-9:15 PTA 9:25-12:00 Breakout 9:15-9:11:30 Sessions Transition to middle school information session

572 views • 54 slides

MULTIPLICATION TABLES CHECK (MTC) WHAT WE KNOW The Multiplication Tables Check (MTC) was

MULTIPLICATION TABLES CHECK (MTC) WHAT WE KNOW The Multiplication Tables Check (MTC) was officially announced by the Department for Education (DfE) in September 2017. It will be administered for children in Year 4, starting in the

526 views • 7 slides

BGP Integrity Check using IRR draft-kengo-bgp-integrity-check-00.txt Kengo Nagahashi

BGP Integrity Check using IRR draft-kengo-bgp-integrity-check-00.txt Kengo Nagahashi <kenken@sfc.wide.ad.jp> Keio University, Japan 1 Motivation Multiple Origin ASes are often observed Most of them are severe Filtering by

351 views • 7 slides

Year 1 Phonics Screening Check Phonics Screening Check All schools have to administer a

Year 1 Phonics Screening Check Phonics Screening Check All schools have to administer a phonics screening check to children in Year 1. The phonics check is written by the Department for Education. A new check is delivered to schools

425 views • 17 slides

check your life - check your drugs IDC Integrated Drug Checking: more than just analysis by

check your life - check your drugs IDC Integrated Drug Checking: more than just analysis by Constanze Nagy Recreational drug use in Luxemburg and across Europe, September 30th, 2015 checkyourdrugs.at Short introduction of checkit!

917 views • 33 slides

1. Welcome & Session Explanation 1. Sound Check, M aterial Check 2. Broad Personal Goal:

1. Welcome & Session Explanation 1. Sound Check, M aterial Check 2. Broad Personal Goal: Share my experience teaching basic musicianship to students with learning differences. 3. Title: Divine Design= After 6 long years of building a

575 views • 30 slides

Marshal Agenda Introduction Check Starter Marshal Introduction Swimming Official

Check Starter Marshal Agenda Introduction Check Starter Marshal Introduction Swimming Official CHECK STARTER Function? IMPORTANCE OF THE CHECK STARTER Swimmers in correct starting positions, in timely manner A smooth,

709 views • 69 slides

Check 1 Check 2 What an Employer Needs to Know About Employee Background Checks James R.

Check 1 Check 2 What an Employer Needs to Know About Employee Background Checks James R. Hammerschmidt, Esq. Ethan L. Don, Esq. 1 Overview Introduction to criminal background and credit checks and the benefits and concerns they

561 views • 23 slides

Blueberry Apartments Your Overview & City Guide Check Out before 10.00am Check In after

Blueberry Apartments Your Overview & City Guide Check Out before 10.00am Check In after 2.00pm Annette Zivkovic PH: (02) 6583 3266 Blueberry Apartments in a quiet Welcome to residential setting so close to all Port Macquarie has to

406 views • 7 slides

Check & Connect An evidence-based comprehensive student engagement model Check & Connect

Check & Connect An evidence-based comprehensive student engagement model Check & Connect Overview Check & Connect is a structured mentoring intervention to promote student success and engagement at school and with learning

529 views • 11 slides

FUNDRAISING LIL SHOPPERS SHOPPE SCHOOL SPIRIT CHECK US OUT ONLINE Check us out online:

FUNDRAISING LIL SHOPPERS SHOPPE SCHOOL SPIRIT CHECK US OUT ONLINE Check us out online: www.gntinc.com BetterWorldFundraising.com Owned & Operated by the same family. Serving schools and organizations for over 38 years!

254 views • 22 slides

Check-in/Check-out Susan Barrett sbarrett@pbismaryland.org Organizer Overview of targeted

Check-in/Check-out Susan Barrett sbarrett@pbismaryland.org Organizer Overview of targeted interventions Summary of CICO Using CICO data for decision-making Possible Pitfalls: Things to plan for Success what next Core

794 views • 37 slides

Starts Natalie Sinn Melges MC promo E scow example start - Check weather - Check Yourself:

Starts Natalie Sinn Melges MC promo E scow example start - Check weather - Check Yourself: Warm-up, 1+ hours before Countdown watch, polarized sunglasses, hat/visor, the start sunscreen, layers, water bottle, snack, VHF radio On dry

392 views • 12 slides

Interactive Preview v1.6 E-Verify Self Check Interactive Preview The intent of this Preview is

Start Start Interactive Preview v1.6 E-Verify Self Check Interactive Preview The intent of this Preview is to provide an understanding of how a user will experience the E-Verify Self Check service. The Self Check Process Self Check While

581 views • 44 slides

Page 1 1 Collision Detection Applications Naive Collision Detection determining if player

University of British Columbia Project 3 CPSC 314 Computer Graphics extra credit explained Jan-Apr 2005 can earn up to 110% of total points Tamara Munzner grading scheme: buckets minus, check-minus, check, check-plus, plus

249 views • 8 slides

Store, Forget & Check: Using Algebraic Signatures to Check Remotely Administered Storage

Store, Forget & Check: Using Algebraic Signatures to Check Remotely Administered Storage Ethan L. Miller & Thomas J. E. Schwarz Storage Systems Research Center University of California, Santa Cruz Whats the problem? Systems

759 views • 44 slides

CheckMate Inline Check Valve Red Valve Company CheckMate Check Valve Red Valve Company 1

CheckMate Inline Check Valve Red Valve Company CheckMate Check Valve Red Valve Company 1 CheckMate Inline Check Valve Closed Opening Red Valve Company System Challenges CSO communities are looking for a long term approach to prevent

658 views • 20 slides

Threads and Animation Lists, Collections, and Iterators Check Check out out ThreadsIntro

Threads and Animation Lists, Collections, and Iterators Check Check out out ThreadsIntro ThreadsIntro project from SVN project from SVN On the grading sheet, it says that the Required Features are worth 30 points I scaled it to 50

815 views • 39 slides

R-hub Gbor Csrdi csardi.gabor@gmail.com 2 Outline 1. R CMD check as a service

1 R-hub Gbor Csrdi csardi.gabor@gmail.com 2 Outline 1. R CMD check as a service Architecture Demo 2. R packages processx revdepcheck 3 R CMD check as a service 4 Package build & check service Web submission

609 views • 18 slides

Compliance Check Sanctions Check for Microsoft Dynamics 365 Business Central Automatic Sanctions

Compliance Check Sanctions Check for Microsoft Dynamics 365 Business Central Automatic Sanctions List Matching Companies with international business contacts must ensure that there are no relationships whatsoever with sanctioned persons,

719 views • 9 slides

AND WELLBEING Questionnaire Health visitor records Health check Healthy TED

YOUR CHILDS HEALTH AND WELLBEING Questionnaire Health visitor records Health check Healthy TED Getting to know you Hearing check Children on their own unless you wish to attend SCHOOL ENTRY HEALTH CHECK National

360 views • 6 slides

Microsoft Accessibility Checker 1 File -> Check for Issues -> Check Accessibility 2

Microsoft Accessibility Checker 1 File -> Check for Issues -> Check Accessibility 2 Inspection Results Inspection Results Errors Warnings Tips Additional Information Why Fix How to Fix 3 Use built-in features

818 views • 36 slides

Power Up and Fans Check JellyBox HowTo: Power Up and Fans Check In this video, we turn the

Power Up and Fans Check JellyBox HowTo: Power Up and Fans Check In this video, we turn the JellyBOX on for the 1st time for real, make sure all is A-OK, and also check the hotend and filament fans.

535 views • 4 slides

Split The Check App MAKI HIROSE The Mission Improve the experience of splitting a check at a

Split The Check App MAKI HIROSE The Mission Improve the experience of splitting a check at a restaurant between a group of people, with a mobile app. 2 User Research: Survey & Interview Questions A user survey was sent out and in-person

343 views • 30 slides