CHANGE MANAGEMENT TURN-AROUND STRATEGIES IN COURT OPERATIONS - PowerPoint PPT Presentation

CHANGE MANAGEMENT TURN-AROUND STRATEGIES IN COURT OPERATIONS Presentation by Mr. M. Mutevedzi ACTING CHIEF MAGISTRATE Judicial Service Commission Zimbabwe 26

Background • The JSC history • Birth of expanded JSC in 2010 • The Courts’ story - 2010 to date • Management- Renewal and Reinvigoration

Analysis • Tracking the wrongs and righting them • Sobriety • Witch-hunting? • Identification of talent

• Placement of talent • Introspection and Confession-Things are not working well! • General disenchantment amongst litigants

The perspective • In August 2011 there were 48 532 pending criminal cases in the Magistrates’ Courts • As at 31 December 2019, there were only 5000 remaining

Exorcising the challenges • Self-introspection • Creation and purpose of administrative positions • Identifying suitable persons to run the courts • Capacitating the administrators • Times in court • Cases completed • Partly heard cases

Strategies (a) Court and case management • Poor case management • Abdication of responsibilities • Need for training

(b) Minimum mandatory hours • Little time in court (c) Limit on number of partly heard cases held (d) Monitoring and evaluation • Integral part of any organisation • Human nature demands it • judicial independence and accountability

• Court starting times • Court inspectorate • Daily court returns • Monthly court returns • Station visits • Interdepartmental meetings • Provision of resources for court operations • Taskforce on criminal justice

Strategies cont’d • JSC Secretary’s Monitoring and Evaluation visits to all JSC institutions • Secretary’s Provincial inspectorate teams • HODs Monitoring and evaluation visits • Provincial and other local leadership visits

JSC reporting structure Key Bold line - Administratively reporting channel Dotted Line - functionally reporting channel Board of Bo Co Commi mmissioners 1x Se Secretary 1x 1x 1x 1x De Deputy Se Secretary Deputy Se De Secretary COURT CO RT SE SERV RVICES CES SU SUPP PPORT RT SE SERV RVICES CES Registrar of Re Master of High Magistrate De Dept Head of Po Policy Superior Co Su Courts Court Co and Legal ICT CT and Re Records Pr Procureme ment Huma man Re Resources Admi Ad min Finance Se Services Manageme ment Head of 1x 1x 1x 1x 1x 1x 1x 1x 1x 1x 1x 1x 1x 1x Policy and Po 1x 1x Manager Ch Chief Manager Manager Manager Manager Ch Chief Legal Master ICT CT & Re Records Magistrat AD ADMIN FINAN ANCE CE HR HR Procureme Pr ment Registrar Re Services Se Manageme ment e

Chief Magistrates’ department reporting structure Chief Magistrate Deputy Chief Magistrate Principal Administrator Senior Regional Magistrate Senior Regional Magistrate- Senior Regional Magistrate Eastern Division Western Division Central Division Provincial Heads x10 Provincial Provincial HR Provincial Accountant officer Administrator Resident Magistrates x54