CER National Smart Metering Programme High Level Design Appendix C - PDF document

CER National Smart Metering Programme High Level Design – Appendix C Presentation of Energy Usage Information DOCUMENT Decision Paper TYPE: REFERENCE: CER/14/046C 14 th October 2014 DATE PUBLISHED: The Commission for Energy Regulation, The Exchange, Belgard Square North, Tallaght, Dublin 24. www.cer.ie

CER – Information Page Abstract: This paper outlines the decisions on energy information provision to consumers and the channels through which this information will be provided. Target Audience: This paper is for the attention of members of the public, the energy industry, customers and all interested parties. It is of less relevance to large electricity and gas users because such customers will not be directly affected by the National Smart Metering Programme (NSMP). Related Documents: NSMP documentation is available on the CER website here.

Decision on Presentation of Energy Usage Information 14 th October 2014 CER/14/046C Table of Contents 1. Introduction ........................................................................................................................... 5 1.1 Purpose of this Paper .................................................................................................. 5 1.2 Background information ............................................................................................... 5 1.3 Structure of this Paper ................................................................................................. 5 2. Context .................................................................................................................................. 6 2.1 The September 2013 Presentation of Energy Usage Information consultation . 6 2.2 The December 2013 Presentation of Energy Usage Information proposed decision ..................................................................................................................................... 6 3. Overview of Information Strategy ...................................................................................... 7 3.1 Strategic Position .......................................................................................................... 7 3.2 Introduction and Drivers .............................................................................................. 7 3.3 Definitions ...................................................................................................................... 8 3.3.1 In-Home Display Definition .................................................................................. 8 3.3.2 Smart Billing Definition ......................................................................................... 8 3.3.3 Harmonised Downloadable File .......................................................................... 8 3.4 Purpose .......................................................................................................................... 8 3.5 Core Information ........................................................................................................... 9 3.5.1 Supplementary Information ................................................................................ 10 3.6 Consumer Interaction ................................................................................................. 10 3.7 Information Timescales .............................................................................................. 11 4. Smart Bill ............................................................................................................................. 13 4.1 Overview ...................................................................................................................... 13 4.2 Summary of Responses ............................................................................................ 13 4.3 CER Decision .............................................................................................................. 13 4.3.1 Summary .............................................................................................................. 14 5. Harmonised Downloadable File ....................................................................................... 16 5.1 Overview ...................................................................................................................... 16 5.2 Summary of Responses ............................................................................................ 16 5.3 CER Decision .............................................................................................................. 16 5.3.1 Summary .............................................................................................................. 17 6. Mandated IHD .................................................................................................................... 19 6.1 Overview ...................................................................................................................... 19 6.2 Summary of Responses ............................................................................................ 19 6.3 CER Decision .............................................................................................................. 20 6.3.1 Summary .............................................................................................................. 20 7. Appendix C1 - Summary of Consultation Responses .................................................. 22 7.1 Summary of Respondents ......................................................................................... 22 7.2 Smart Bill 22 ...................................................................................................................... 7.2.1 Overview ............................................................................................................... 22 7.2.2 CER Response .................................................................................................... 24 7.3 Harmonised Downloadable File ............................................................................... 25 7.3.1 Overview ............................................................................................................... 25 7.3.2 CER Response .................................................................................................... 26 7.4 Mandated IHD ............................................................................................................. 26 7.4.1 Overview ................................................................................................................... 26 3

Decision on Presentation of Energy Usage Information 14 th October 2014 CER/14/046C 3.1.1 CER Response .................................................................................................... 30 4

Decision on Presentation of Energy Usage Information 14 th October 2014 CER/14/046C 1. Introduction 1.1 Purpose of this Paper The purpose of this paper is to set out the decisions on the minimum requirements for the provision of information to consumers regarding their energy usage. The minimum requirement will apply to three primary information channels: Smart Bill , Mandated In Home Display; and Harmonised Downloadable File (previously referred to as Customer Web Interface(s) in CER/13/164 ). The combined purpose of these different information channels is to encourage more efficient use of energy by consumers and to enable them to take control of their own consumption patterns. This paper sets out CER’s decision for information provision to the consumer through each channel. 1.2 Background information This paper builds on a significant body of information and analysis conducted by the CER as part of the NSMP and forms a key part of the work that the CER is undertaking in Phase 2 of the programme. Given the volume of information available, a summary of the context for this paper is included in Section 2. 1.3 Structure of this Paper  Section 2 : provides the context to the programme.  Section 3 : provides an overview of strategy for presentation of energy information to the consumer.  Section 4: describes the information presentation requirements to be delivered by suppliers via the Smart Bill.  Section 5: describes the information presentation requirements related to the Harmonised Downloadable File to be delivered by suppliers and networks.  Section 6: describes the information presentation requirements related to the Mandated IHD.  Section 7 Appendix C1: provides a summary of responses received to the CER consultation on High Level Design – Appendix C (Presentation of Energy Usage Information) CER/13/286C. 5