Causality and the benefits of relocation Causality and the benefits - PowerPoint PPT Presentation

Causality and the benefits of relocation Causality and the benefits of relocation Presentation to 24 ISMOR Presentation to 24 ISMOR Jonathan Coyle Jonathan Coyle Director, Turner & Townsend Management Solutions Ltd Director, Turner & Townsend Management Solutions Ltd jonathan.coyle@turntown.co.uk jonathan.coyle@turntown.co.uk

Conclusions Model The Approach Presentation structure Problem The Tow nsend? Turner & W ho are

W ho are The The Turner & Approach Conclusions Problem Model Tow nsend? 200 175 180 160 133.9 140 120 100.2 100 75.3 80 61.4 60 46.5 38.2 40 29.3 20 0 2000 2001 2002 2003 2004 2005 2006 2007

W ho are The The Turner & Approach Conclusions Problem Model Tow nsend?

W ho are The The Turner & Approach Conclusions Problem Model Tow nsend? 5 . Tested 2 . Derived a tree and against a list BP / NAO 4 . Developed a 7 . Refined 1 . I dentified m ethodology m ethodology and analysed and a and case studies hypothesis hypothesis 3 . Looked at 6 . Com pared how m uch outputs from w ork w as BP and Hom e done Office

W ho are The The Turner & Approach Conclusions Problem Model Tow nsend? What did people do? Space Efficiency I m proved “Productivity” Organisation People Perform ance Costs

W ho are The The Turner & Approach Conclusions Problem Model Tow nsend? Outputs (example) Category Evidence DTI GCHQ Hom e Office MoD HM Treasury Increased Reduced Workplace Using less space Reduced from 4 to 2 buildings. Reduced from 2 sites to 1 building Reduced from 5 buildings to 1 Reduced from 4 to 2 buildings Able to use ‘half’ the am ount of Space Running building previously occupied. Efficiency Costs More efficient space planning, More efficient space planning, More efficient space planning, More efficient space planning, open plan environment, fewer open plan environment, fewer open plan environment, fewer open plan environment, fewer More efficient space planning, space standards, desk-sharing space standards, desk-sharing space standards space standards open plan environment, fewer space standards Adaptability Adaptable furniture and fittings. New furniture and fittings New furniture and fittings New furniture and fittings Partial new furniture, new fittings Use of (straight edge) desks, All new (straight edge) desks, All new (straight edge) desks, All new (straight edge) desks, Some new (straight edge) desks, demountable partitioning, carpet demountable partitioning, carpet demountable partitioning, carpet demountable partitioning, carpet new demountable partitioning, tiles, raised floor tiles, raised floor tiles, raised floor tiles, raised floor carpet tiles, raised floor Robust materials Longevity and whole-life costs Longevity and whole-life costs Longevity and whole-life costs Longevity and whole-life costs Longevity and whole-life costs taken into account for taken into account for taken into account for taken into account for taken into account for specification. specification. specification. specification. specification. e.g. Furniture in café, restaurant e.g. Furniture in café, restaurant e.g. Furniture in café, restaurant e.g. Furniture in café, restaurant e.g. Furniture in café, restaurant and breakout areas, flooring and breakout areas, flooring in and breakout areas, flooring and breakout areas, flooring and breakout areas, flooring street I.T. Integrated system Supports desk-sharing. Supports som e desk-sharing (5- Supports som e staff movem ent Supports som e staff movem ent Supports som e staff movem ent. 10% ) Follow-me phone system Upgraded software and hardware From 400+ system s to a few. Upgraded software and hardware. Upgraded software and hardware Follow-me phones. Two networks New follow-me telephony and with new follow-me phones on one PC. Major IT project (DII) upgraded signal for mobiles run in tandem with own activities New raised floor on the 4 th floor; Flood wired Already in place New raised floor throughout; grid New raised floor throughout; grid New raised floor throughout; grid of gromm ets for cabling access of gromm ets for cabling access of gromm ets for cabling access grid of floorboxes elsewhere Culture Moving people Staff are desk-sharing. Staff working from different Staff working from different Staff working from different Staff working from different settings; som e are desk-sharing settings settings settings Issues covered in presentations and briefings and comm s Issues covered in presentations Issues covered in workshop and Comprehensive change Roadshow presentations to and briefings and comm s user groups program m e: familiarisation highlight issue, protocols visits, induction, roadshows, discussion, comm s briefings, comm s Different locations Staff are desk-sharing and home- Staff are desk-sharing and home- Staff working from different Staff working from different Staff working from different working. working. settings around the building and settings around the building and settings around the building and from home from home from home Issues covered in presentations Issues covered in presentations and briefings and briefings and comm s Issues covered in workshop and Comprehensive change Roadshow presentations to user groups program m e: familiarisation highlight issue, protocols visits, induction, roadshows, discussion briefings, comm s

W ho are The The Turner & Approach Conclusions Problem Model Tow nsend? Using less space (more efficient planning, fewer space standards) I mproved adaptability – furniture, partitioning etc Workplace Appropriate use of robust materials for longevity Space Running More integrated system (access to necessary software and phone extension anywhere) I.T. Costs Raised floor and flood cabling throughout building (easier access to necessary sockets) Efficiency Moving people rather than furniture / equipment Cultural Change Ability and aptitude to work from different locations / desk-sharing / virtual working Appropriate range of settings (enabling teams to interact together) Workplace More open space gives easier visibility and accessibility to others – direct to subject matter expert Space planning provides clusters of workstations for teams Team I.T. More integrated system (ability to contact others easily through email, phone, extranet etc) Working More informal working (more ad-hoc interaction) Less hierarchical (direct to subject matter expert / senior managers for peer review) Cultural Change 80 / 20 working approach (good is good enough) Improve Organisation Productivity Performance Appropriate document storage (quality / quantity / system) More open environment (supports more interaction) Workplace More shared settings that encourage serendipitous interactions Knowledge Availability of EDRM (shared storing area, collective filing system) I.T. Sharing Availability of access to internet Not hoarding information but sharing (need to know -> need to share) Cultural Change Less hierarchical culture (easier access to subject matter expert) More informal working (more ad-hoc interaction) Retention WOW design (colours / finishes / style) and well-looked after (facilities) Workplace New, fit for purpose, space I mproved (better connection to) organisational identity and branding People Recruitment Costs More informal working (more relaxed environment) Cultural Change Less hierarchical (greater visibility of / access to senior management, fewer space standards) Align staff behaviour with vision and values Absenteeism

W ho are The The Turner & Approach Conclusions Problem Model Tow nsend? Retention W orkplace People More inform al w orking Recruitm ent Costs Cultural Change Less hierarchical Absenteeism Aligned Behaviour

W ho are The The Turner & Approach Conclusions Problem Model Tow nsend? Category Traffic light sum m ary BP BP DTI DTI GCHQ GCHQ Hom e Office Hom e Office MoD MoD HM Treasury HM Treasury Running Workplace Using less space Space Costs Efficiency Adaptability Robust materials I .T. Integrated system Flood wired Culture Moving people Different locations Organisation Team Workplace Range of settings Working Perform ance Open space Space planning I .T. Integrated system Culture Informal working Less hierarchical 80/ 20 working Knowledge Workplace Document Storage Sharing Open environment Shared settings I .T. EDRM Access to internet Culture Sharing information Less hierarchical Informal working Retention, Workplace WOW design People Costs recruitment, absenteeism Fit for purpose Branding Culture Informal working Less hierarchical Staff behaviour

W ho are The The Turner & Approach Conclusions Problem Model Tow nsend? Overview Causality Actions to Achievem ent Tree Proposed achieve of “As is” “to be” proposed proposed state state “to be” “to be” state state Validation of proposed “to be” state

W ho are The The Turner & Approach Conclusions Problem Model Tow nsend? Process Simple case – e.g. just move Is there Benchmark a vision, where you Establish Assess Receive senior are and the the business sponsor where relevant relevant Y case N and a you want links links strategy? to be Gap analysis Reject Does case Accept “stack up”? N Y