6/23/2016 WELCOME BACK ILLINOIS FOR THE FINAL CM WEBINAR! Case Management Webinar #4 will start soon…… 1 CASE MANAGEMENT CERTIFICATION 2016 with with 4 Dr. Beverly O. Ford Dr. Beverly O. Ford President President ASM Associates ASM Associates June 23, 2016 Mike Fazio Mike Fazio Founder/CEO Founder/CEO WORKFORCE180, LLC WORKFORCE180, LLC 1
6/23/2016 • BE HEARD! – CHAT – TEXT – TALK – LISTEN FOR THE 5 KEY WORDS 3 All the slides, recordings and handouts found at www.workforce180.com/iwp 4 2
6/23/2016 CASE MANAGEMENT CERTIFICATION 2016 with with 4 Dr. Beverly O. Ford Dr. Beverly O. Ford President President ASM Associates ASM Associates June 23, 2016 Mike Fazio Mike Fazio Founder/CEO Founder/CEO WORKFORCE180, LLC WORKFORCE180, LLC www.WORKFORCE180.com/IWP www.WORKFORCE180.com/IWP MOTIVATING THE “UNMOTIVATED” 3
6/23/2016 Strengths List • I Have Worked Before • I Am Doing/Have Done Volunteer Work • When Faced With a Problem, I Usually Find Ways to Solve It 7 4
6/23/2016 The I-U-WE Technique The I-U-WE Technique is essential when communicating with our clients. Why? -- Strive for Agreement. --Reach Compromise of Responsibilities --Have a Baseline for Commitments --Get Buy-In from Both Case Manager & Client This will be the Case Manager’s role. Provide at least 10 of these to each client. Let them understand part in the process • I will seek childcare funding • I will help you seek a survival job • I will help you connect with a support network for single parents • I will drive you to the interview, if necessary • I will make time to talk to you • I will help you thru the application/resume process • I will provide you job leads • I will help set up your IEP 5
6/23/2016 I will provide Job Readiness • Training I will advocate for you • I will assist you with Supportive • Services • I will make referrals I will help you achieve personal • • I will motivate you to be self- goals sufficient I will be empathetic about your • • I will believe in you situation I will call employers on your • I will expect mutual respect • behalf • I will be honest with you I will refer you to GED classes if • • I will have high expectations necessary • I will do an assessment of your • I will celebrate with you skills • I will provide you a bus pass • I will help with childcare issues • I will give you budget advice I will help you be successful I will make a job plan with you • I will work on interviewing skills I will guide you with you I will help you with your attire • I will stay in contact I will help you find daycare • I will help you to enroll in school • I will find employers who hire ex- I will cal you for your next appointment offenders I will be holding you accountable • I will have communication with your parole agent I will work as hard as you do • I will explain what our program can do for you and your family • I will help with your short term goals so you can achieve your long term goals • I will assist in creating your 6
6/23/2016 I will celebrate your successes I will assist you with tuition, book fees and stipends I will go to your graduation • I will believe in you I will help you with finding work • I will not judge you related equipment needs • I will find you I will help with relocation expenses • I will empower you I will follow up with you for at least • I will find furniture one year donations for you • I will always give honest feedback • I will support you • I will not lie to you This is the client’s role. Make sure they provide at least 10 from the list below,or others they can create with your help. They should know their role and responsibilities up front. 7
6/23/2016 • You will attend classes as required • You will contact employers in person and complete all applications • You will find daycare providers • You will complete all assigned • You will need a GED or high trainings school diploma • You will register with job services • You will need to follow up timely • You will be responsible for with me and/or employers updating personal information • You will need to list your barriers • You will need to show passion so we can work to overcome them • You will need a healthy lifestyle together • You will need to clean up your record • You will need to be determined and persistent • You will need to stay focused • You will clean up your facebook page, voicemail message and any other social outlets • You will be polite • You will ask questions • You will use good vocabulary • You will follow your plan • You will look into public • You will not give up transportation options • You will make decisions based • You will keep in contact on knowledge and not on fear • You will not disappear • You will accept constructive • You will not stalk or unnecessarily criticism contact employers • You will attend counseling • You will be early for every interview • You will visit this office weekly • You will complete your resume 8
6/23/2016 You will attend school • You will talk to family and friends for • support You will provide me with a list of recent • job searches You will need to follow step by step • instructions to achieve your goals You will take part in a job readiness • class(es) You will need to stay active looking for You will look for a volunteer opportunity • • work in the community You will have to be positive You will be shaven and clean cut for • • You will need to get your drivers license each meeting and interview • You will be responsible about your You will need to find your own • • chance to make a better life transportation You will have fun, enjoy life and support You will need to remain clean from drugs • • you family You will dress appropriately for each • meeting with me or an employer You will show up on time • You will tell me anything you don’t • understand You will commit to the program • WE means things a Case Manager and client will do together! Showing teamwork to achieve goals can lead to better results and a stronger desire to overcome obstacles and challenges. Many times it will be taking a U or I statement and making it a WE to offer support as many clients can get overwhelmed with certain responsibilities 9
6/23/2016 • We will remain in constant contact • We will work on your • We will be respectful to resume each other’s ideas • We will find an OJT • We will start with simple, opportunity short term goals • We will work on your • We will be patient with interpersonal skills each other • We will practice customer • We will go to job fairs service and what it means together to an employer • We will find solutions • We will evaluate progress once a week—every week • We will overcome failures • We will find alternative • We will both think transportation when positively needed • We will be open minded to new ideas • We will work on interviewing skills • We will role play • We will call each other • We will have a plan B • We will find suitable drug rehab sessions/meetings • We will address weaknesses and learn to highlight strengths to employers • We will create an IEP • We will better your life 10
6/23/2016 Case Study #1 – Melinda • Melinda is a 28-year old single parent with two children, ages five and three. Her long-term employment goal is to become a nurse, because she has always enjoyed helping other people. Before her children were born, Melinda held positions as an administrative assistant (2 years) and a receptionist in a doctor’s office (3 years). She has a high school degree but has not worked for almost 6 years. A recent divorce has caused her to seek a full-time job so that she can stay in the small house the couple owned. Melinda’s ex-husband is current with child support payments, but the income is not enough to support her living and vehicle expenses. She is unsure what to do next and is very distraught about everything. CHAT ASSIGNMENT: Come up with as many I U WE Statements as possible as if you were managing this case. Case Study #2 – Jack • Jack is a 35-year old unmarried ex-offender who has been referred to your services by the courts. His work history includes a long series a low-paying jobs in the retail and service industries (stocking groceries, working in a warehouse facility, gas station attendant, etc.) as well as an 18 month incarceration for a drug-related felony. Jack dropped out of school in 11th grade, and his interpersonal skills are poor. Jack claims that he is “clean” and has not used drugs for almost 2 years. He lives with his girlfriend in her apartment and relies on her for transportation. CHAT ASSIGNMENT: Come up with as many I U WE Statements as possible as if you were managing this case. 11
6/23/2016 Let’s Talk WIOA! Let’s Talk WIOA! • Mike Lawrence • Principal Case Management and WIOA What’s Different due to WIOA in Illinois 12
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