“Caring for Customers : Embracing Change Caring for Customers : Embracing Change” ” “ Project Management – Project Management – Experience of the Hong Kong Housing Authority Experience of the Hong Kong Housing Authority 12 May, 2006 12 May, 2006 Ms. Ada Ms. Ada Y.S. Fung Y.S. Fung Deputy Director (Development and Construction) Deputy Director (Development and Construction) Hong Kong Housing Authority Hong Kong Housing Authority Project Management Project Management – – The Hong Kong Housing Authority The Hong Kong Housing Authority ’ ’ s Experience s Experience Caring for Customers : Caring for Customers : Embracing Change Embracing Change � Introduction � Introduction � Refocusing Our Future Direction � Refocusing Our Future Direction � The Roadmap of Project Management � The Roadmap of Project Management � Master Layout to Detailed Design � Master Layout to Detailed Design � Tender � Tender � Construction � Construction � Completion and Beyond � Completion and Beyond � Key Success Factors � Key Success Factors Project Management – – The Hong Kong Housing Authority The Hong Kong Housing Authority ’ ’ s Experience s Experience Project Management 1
Introduction Introduction Project Management Project Management – – The Hong Kong Housing Authority The Hong Kong Housing Authority ’ ’ s Experience s Experience Our Vision Our Vision � To help all families in need gain access to adequate � To help all families in need gain access to adequate and affordable housing and affordable housing Mission Mission � To provide affordable quality housing, management, � To provide affordable quality housing, management, maintenance and other housing related services to maintenance and other housing related services to meet the needs of our customers in a proactive and meet the needs of our customers in a proactive and caring manner caring manner � To ensure cost � To ensure cost- -effective and rational use of public effective and rational use of public resources in service delivery and allocation of resources in service delivery and allocation of housing assistance in an open and equitable housing assistance in an open and equitable manner manner � To � To maintain a competent, dedicated and maintain a competent, dedicated and performance- -oriented team oriented team performance Project Management – Project Management – The Hong Kong Housing Authority The Hong Kong Housing Authority ’ ’ s Experience s Experience 2
Refocusing Our Future Direction Refocusing Our Future Direction � � Exploring ways to strictly control the construction Exploring ways to strictly control the construction and management costs and management costs � � Striving to improve its work processes Striving to improve its work processes � � Streamlining the departmental structure Streamlining the departmental structure � � Undertaking a review of its Domestic Rent Policy Undertaking a review of its Domestic Rent Policy � � Taking steps to divest its retail and car- Taking steps to divest its retail and car -parking parking facilities facilities Project Management Project Management – – The Hong Kong Housing Authority The Hong Kong Housing Authority ’ ’ s Experience s Experience Roadmap of Project Management Roadmap of Project Management Development and Construction Division Development and Construction Division � the Project Manager of � the Project Manager of Capital Works projects Capital Works projects � lead, plan, organize and exercise � lead, plan, organize and exercise budgetary, time and quality budgetary, time and quality management management � risk management � risk management � value management � value management � change management � change management Project Management – – The Hong Kong Housing Authority The Hong Kong Housing Authority ’ ’ s Experience s Experience Project Management 3
Feasibility Studies & Feasibility Studies & Conceptual Layout Conceptual Layout � Who is our client ? � Who is our client ? � Who is our customer ? � Who is our customer ? Project Management Project Management – – The Hong Kong Housing Authority The Hong Kong Housing Authority ’ ’ s Experience s Experience Feasibility Studies & Conceptual Layout Feasibility Studies & Conceptual Layout � Partnership through Teamwork and Community Involvement � Partnership through Teamwork and Community Involvement � C � Core values : ore values : Caring, Customer Caring, Customer- -focused, Creative and Committed focused, Creative and Committed � Work flow � Work flow 2 2.1 2.3 2.4 2.2 Prepare Obtain PDRC’s & conceptual layout, SPC’s approval on Carry out Formulate development estimate, prog. & layout, estimate, inception & financial viability prog. & financial feasibility studies parameters assessment viability assessment 3 Project Management – – The Hong Kong Housing Authority The Hong Kong Housing Authority ’ ’ s Experience s Experience Project Management 4
Master Layout To Detailed Design Master Layout To Detailed Design � Share experience � Share experience � Build smarter � Build smarter � Quality � Quality � Sustainable development � Sustainable development � Cost � Cost- -effectiveness effectiveness � � Work flow Work flow 3 3 .1 3 .3 3 .4 3 .5 3 .6 3 .2 P D R C (2 ) P re p a re o u tlin e D e s ig n F o ru m P ro je ct te a m S O M /C H A M B C d e sig n 1 - E xp e rie n ce c o lla b o ra tio n e n d o rse m e n t fo r e n d o rse m e n t fo r A p p ro v a l p ro p o s a l S O M /C H A M B C s u b m iss io n S h a rin g s u b m is sio n 4 Project Management Project Management – – The Hong Kong Housing Authority The Hong Kong Housing Authority ’ ’ s Experience s Experience Sustainable Design Sustainable Design � Promote healthy living, green � Promote healthy living, green environment environment � Explore energy � Explore energy- -efficient design efficient design � Adopting Life Cycle Assessment and � Adopting Life Cycle Assessment and Costing Costing Reduce Reduce Recycle Reuse Recycle Reuse Project Management – – The Hong Kong Housing Authority The Hong Kong Housing Authority ’ ’ s Experience s Experience Project Management 5
Functional and Cost Effective Design Functional and Cost Effective Design To utilise shared and surplus resources in the vicinity To utilise shared and surplus resources in the vicinity � � To review development densities and catchment To review development densities and catchment � � areas for community facilities areas for community facilities To re- To re -examine standards and building provisions to examine standards and building provisions to � � optimize design, construction practices and choice of optimize design, construction practices and choice of materials materials Project Management Project Management – – The Hong Kong Housing Authority The Hong Kong Housing Authority ’ ’ s Experience s Experience Buildability Buildability Flat modules Flat modules � � Mechanized construction Mechanized construction � � Large panel formwork Large panel formwork � � Pre- -casting casting Pre � � Prefabrication Prefabrication � � Project Management – – The Hong Kong Housing Authority The Hong Kong Housing Authority ’ ’ s Experience s Experience Project Management 6
Serving Special Needs in the Community Serving Special Needs in the Community � Enhance accessibility � Enhance accessibility � Provision of facility � Provision of facility � Flexibility of internal layout � Flexibility of internal layout � Universal Design � Universal Design Project Management Project Management – – The Hong Kong Housing Authority The Hong Kong Housing Authority ’ ’ s Experience s Experience Response to Heritage and Neighbourhood Response to Heritage and Neighbourhood in Community Housing in Community Housing � Revitalize the old � Revitalize the old neighbourhood and improve neighbourhood and improve quality of living quality of living � Enhance community � Enhance community involvement in the planning involvement in the planning process and participation of process and participation of local resident organizations local resident organizations in heritage conservation and in heritage conservation and community art design community art design � Provide quality and � Provide quality and affordable public housing for affordable public housing for the target population the target population Project Management – – The Hong Kong Housing Authority The Hong Kong Housing Authority ’ ’ s Experience s Experience Project Management 7
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