Campus Crisis: Managing, Communicating and Learning Jason Cardinal, Dean of Students Dara Hagen, VP of Student Affairs Dr. Kristina Keller, Provost/VP of Academic Affairs Dr. Lisa Wheeler, VP of Finance & Operations
Land Acknowledgment We stand today on native lands and recognize and honor the Anishinaabe and Dakota nations Honor Native Land: A Guide and Call to Acknowledgment https://usdac.us/nativeland/
Overview • Description of Incident • Campus Response • Lessons Learned • Actions & Next Steps
The Incident • Context • Faculty member assault • Assisted by other faculty • Multiple calls reporting incident • Public Safety & Bloomington PD respond
Timeline • student 10:49 – – Class dismissed Multiple bystander calls to 911 reporting assault and suicidal student – Instructor asks student to stay to – address a remark he made in class Nursing faculty provide first aid to faculty – Student assaults faculty member • 10:54 – Student witness in room – Public Safety officers arrive at ramp • 10:50 – Student witness at ramp – Nearby faculty member enters room • 10:58 – Second faculty member assaulted – Bloomington Police arrive at ramp – Assailant flees, running through halls • and a chemistry lab 11:11 – – Several employees give chase Assailant in custody • • 10:53 11:14 – – Assailant stands on top floor ledge of Medics arrive in classroom parking ramp – Call to Public Safety reporting suicidal
24 Hours • President • Student Conduct process • Emergency Response • Message to campus Team • Media • Local MSCF response • System Office • Planning for next day • Public Safety / BPD
48 Hours • State MSCF • Media • Campus communication • Consultation with General Counsel • Continued collaboration with Public Safety/BPD/DOS • EAP
Following Week • End of semester (final, grading, etc.) • Student account access • Student due process
Next Steps • Safety Committee review • Development Day topics
Lessons Learned • Initial communication • You can’t be faster than the media! • Use your team • Use your resources • Anticipate miscommunication • Attend to 2 nd tier involved • Involve campus • Ongoing reminders
Post Incident Review Actions Communication Action Responsibility Notes Communicate with the campus as President’s Office soon as possible, even if not all details are known Investigate and implement Information “ AppArmor ” technologies that assist with Technology available this fall communication for download. Pay timely attention to the emotional Human Resources and psychological impacts of incidents on employees and students.
Post Incident Review Actions Training Action Responsibility Notes Remind employees of the various Public Safety Will be included in emergency drill ways to contact Public Safety (wall- information that goes out each mounted buttons in classrooms, semester. one touch button on campus phones, etc.) Provide mental health first aid Student Affairs Certified instructors “in house.” training Conducted summer training for advisors. Fall training scheduled for 10/4 & 10/11; Spring training in January. Open to all. Provide training in conflict Human Working with Safety Committee to management and response to Resources plan trainings in FY2020 to include: difficult incidents Conflict De-escalation, Workplace Violence, and Active Shooter.
Post Incident Review Actions Training (cont’d) Action Responsibility Notes Promote awareness of how to share Dean of Students / Student Referral form communication at concerns about troubled students Care Team Dev Days divisional meetings, presenting and refine reporting processes to various groups throughout the year. “Trust the Desk” presentation. Provide first aid training Human Resources Working with Safety Committee to plan first aid training. Logged locations of first aid dispensaries. Updated training records for Public Safety. Will log locations and provide training for AED. Evaluate Public Safety staffing and AVP Operations & Detailed protocols developed. Training training Safety to be conducted fall semester.
Facility Initiatives • Electronic door locks on classroom and office suite doors • Integration of emergency announcements and electronic door locks • Additional internal cameras with expanded functionality • Parking lot cameras record license plate numbers • Improved lighting in front parking lots • Evacuation chairs at stairwells
Technology Initiatives • Emergency messages pushed out to campus computers (Alertus) • Public Safety call button (classrooms and phones) • Emergency resources phone app
Operational Initiatives • Simplified emergency procedure posters for classrooms • Reminders of how to contact Public Safety • Standard procedures for Public Safety officers • Regularly scheduled drills • Improved safety equipment inspections • Update of campus emergency operations plan • Narcan training for Public Safety officers
Student Affairs Initiatives • Continuous improvement of Care Team operations • Student in Crisis protocol: ‘Trust the Desk’ • Counselor Crisis availability schedule • Mental Health First Aid Training • Student Conduct & Conflict Resolution staff position
Your Role 1.Sign up for StarAlert 2.Download AppArmor 3.Read safety instruction posters 4.Review exit routes with students 5.Actively participate in drills 6.Refer concerns to the Care Team 7.Read the Safety Committee newsletter 8.Participate in upcoming training opportunities
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