Western Australia Police B USINESS I NTELLIGENCE AND A NALYTICS The right information to the right people at the right time to make the right decisions Business Intelligence – Advancing Organisational Efficiency and Operational Effectiveness Mike Ayre 30 May 2017 WASUP Perth
Western Australia Police Outline B USINESS I NTELLIGENCE AND A NALYTICS The right information to the right people at the right time to make the right decisions A framework for understanding and 1 implementing business intelligence 6 critical success factors 2 3 Data science – the blue sky opportunity
Western Australia Police WA Police Mission B USINESS I NTELLIGENCE AND A NALYTICS The right information to the right people at the right time to make the right decisions “To enhance the quality of life and well -being of all people in Western Australia by contributing to making our State a safe and secure place”
Information Product Western Australia Police B USINESS I NTELLIGENCE AND A NALYTICS Design Principle The right information to the right people at the right time to make the right decisions It is not possible to anticipate every question we’ll be Problem asked. Architect data models that allow us to measure Design time, cost, quantity and quality across the full Principle business process . Whatever we’re asked about the process – Outcome we can provide actionable information.
Western Australia Police The Policing Process … B USINESS I NTELLIGENCE AND A NALYTICS The right information to the right people at the right time to make the right decisions Productivity GIS Comparisons Databases Identity Reporting Victims Time Quality Who Offenders Effectiveness What Dynamic Business Intelligence Top 100 Localities Context Community Operations Forecasts Top 10 Crime Offence Reporting of Welfare Prevention Response Investigation Prosecution Occurs Offence Checks Efficiency Management Criminology Strategy Crime Harm Index Where KPI’s Statistics Innovation Incidents Policy Data Science Cost Prosecutions SAS 9.4 Officers Support Front Line When Corporate Staff Data Agile Performance Intelligence Analytics Tactical Response … is complex! Quantity Continuous Improvement
Governance & Decision Western Australia Police B USINESS I NTELLIGENCE AND A NALYTICS Support Framework The right information to the right people at the right time to make the right decisions Effectiveness Time Cost Services Outcomes Objectives Quantity (What clients receive) Quality Strategy Activities Artefacts Inputs Management (What areas do) (Reports, Infographics) Operations Efficiency / Productivity
Information Product Western Australia Police B USINESS I NTELLIGENCE AND A NALYTICS Delivery - Process The right information to the right people at the right time to make the right decisions Business Intelligence 5 Analyst Business Intelligence Build automated 4 Analyst reports and 3 dashboards Scope business Business Intelligence Build the 2 requirements Analyst Business dimensional Intelligence Locate the data 1 data model Analyst in the database Understand the Data schema Warehouse business Understand the Understand the Analyst Data process counting rules recording Warehouse and data quality practices and Analyst issues issues
Western Australia Police Six Critical Success Factors B USINESS I NTELLIGENCE AND A NALYTICS The right information to the right people at the right time to make the right decisions 1 A Clear Vision Of what’s possible, the business benefits and how to sell it. Authorising 2 Build support with the senior executive incrementally. Environment Understand how business process, technology, people and 3 BI Framework information integrate to drive efficiency and effectiveness. The Right Conceptual and critical thinking along with attention to detail 4 People are not negotiable. Everything else can be taught. The Right A platform that allows advanced analytics combined with the 5 Platform ability to deploy information products to the entire agency. Data Data sets architected for analysis and reporting. Getting this 6 Management wrong will severely limit the ROI achievable from BI.
Blue Sky – the Data Western Australia Police B USINESS I NTELLIGENCE AND A NALYTICS Science Opportunity The right information to the right people at the right time to make the right decisions … is the ability to industrialise the knowledge, skills and experience of your staff using structured and unstructured data. …is not about being smarter than our professionals, it’s Data Science about volume. …doesn’t replace the person.
Blue Sky – the Data Western Australia Police B USINESS I NTELLIGENCE AND A NALYTICS Science Opportunity The right information to the right people at the right time to make the right decisions Dynamic Deployment Models are possible now – identifying how many officers are required where and when throughout the next 24 hours. Senior Command then decides the allocation of officers. Data Science The model will include inter alia: - Crime forecasting – where, when and level - Supply demand match (rosters) - Socio-economic factors - Employment levels - Population growth forecasts - Officer leave and critical skills
Western Australia Police The Power Of… B USINESS I NTELLIGENCE AND A NALYTICS The right information to the right people at the right time to make the right decisions Business … is the ability to leverage data and the knowledge, Intelligence skills and experience of your staff. … is the ability to industrialise the knowledge, skills Data Science and experience of your staff using structured and unstructured data.
Western Australia Police Conclusions B USINESS I NTELLIGENCE AND A NALYTICS The right information to the right people at the right time to make the right decisions Done well, Business Intelligence and Data Science improve organisation efficiency and operational effectiveness. With better information, Police can do more with what they have, meaning better outcomes for the community. Which is why we do what we do.
Western Australia Police B USINESS I NTELLIGENCE AND A NALYTICS The right information to the right people at the right time to make the right decisions T HANK Y OU Mike Ayre 30 May 2017 WASUP Perth
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