Bringing Order to The Wild West of BYOD Texting A Complimentary - PowerPoint PPT Presentation

“Bringing Order to The Wild West of BYOD Texting” A Complimentary Webinar From healthsystemCIO.com Your Line Will Be Silent Until Our Event Begins Thank You! Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931

Housekeeping • Moderator – Anthony Guerra, editor-in-chief, healthsystemCIO.com • Ask A Question • We will be holding a Q&A session after the formal presentations. • You may submit your questions at any time by clicking on the QA panel located in the lower right corner of your screen, type in your questions in the text field and hit send. Please keep the send to default as “All Panelists.” • Download the Deck • Go to: http://healthsystemcio.com/presentation/texting-webinar.pdf • Shortened link below appears on all slides. • View the Archive • You will receive an email when our archive recording is ready. • Separate registration is required. Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931

Agenda — 45 Minutes • 20 minutes: Ed Ricks, VP/CIO, Beaufort Memorial Hospital • 25 minutes: Q&A w/Ed Ricks Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931

Bringing Order to The Wild West of BYOD Texting Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931

The Train Has Left The Station Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931

Top objectives for investing in clinical mobility 1. Improving quality of care (58%) 2. Increasing staff efficiency/productivity (50%) 3. Enhancing patient safety (40%) “Increasingly, clinicians want to use their mobile devices to communicate with one another, including using text messaging.” -IDC Health Insights' Clinical Mobility Buyer Behavior Study, 2012 Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931

The impact of outdated communication Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931

But…Texting PHI is a HIPAA Violation 83% 42% 72% of doctors text PHI of hospitals have a of physicians from native app* “no texting PHI” have smartphones* policy* Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931

What’s a CIO to do? Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931

Beaufort Memorial Hospital • 197-bed community hospital in Beaufort, South Carolina • MEDITECH • 10,000 annual discharges • 50,000 annual ED visits • Specializes in acute care, rehabilitation, and mental health • 1300 employees, 150 physicians Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931

Key Issues • BYOD demands raised concerns about unsecure texting • Paging was not efficient for communication • Clinicians had to carry multiple devices • Phone communication was inefficient Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931

Finding a Solution  Reputable brand, healthcare IT security focus  HIPAA Compliant  Encryption  Audit Logs  No data stored on devices  100% reliable  Web-based, pc based, and smartphone capability Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931

The Rollout – Phase 1 • Timeframe: 2 weeks • # of clinicians enabled – 60 • 4 Groups enabled – Cardiology, Radiology, Anesthesiology, Hospitalists Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931

Use Case - Cardiology • Patient in ED • Activate Cath lab • Alert the PCI team to prep for cardiologist Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931

Use Case - Radiology • Alert attending physicians that report is available • Send text and picture messages to specialists Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931

Use Case - Anesthesiology • Current medications • Recent lab results • Updates about when patients will be prepped for surgery Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931

The Rollout – Phase 2 • Timeframe: 4 weeks • Awareness campaign: • Email • Brochures • Posters • Secure texting policy • # of clinicians enabled – 200+ Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931

Lessons Learned • Improving workflows and efficiency • Multiple levels of users communicating • Physicians • Nursing • Case managers • Unit secretary • Administration • Clinicians will use secure tools if they are available and intuitive Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931

Results  Over 200 providers texting securely  Increased communication efficiency  Improved physician satisfaction  Convenient - Physicians use their own device  Meets HIPAA Compliance Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931

Q&A Click on the Q&A panel located in the lower right corner of your screen, type in your questions in the text field and hit send. Please keep the send to default as “All Panelists.” Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931

Thank You! • You will receive an email when our archive recording is ready. (Separate registration is required) • Don’t Forget To Claim Your CHIME CHCIO Credits – Attending healthsystemCIO.com Webinars = 1 CEU • Questions/Comments – Anthony Guerra aguerra@healthsystemCIO.com Go to www.healthsystemCIO.com/webinars to view our upcoming schedule and see the last 12 months of archived events. Slide Deck: http://goo.gl/EH9XJA Webex Support 1-866-223-3239 Event #660 552 931