Board of Supervisors Public Safety Committee Meeting Seamus Mooney, Director, Office of Emergency Management Roy Oliver, Assistant Director, DPSC Support Services Steve McMurrer, 911 System Administrator DPSC October 23, 2018
Background • Concept refers to user-provided safety profile data made available to 9-1-1 at the time of an emergency call. • Concept of “pre -911 notification ” has been discussed at various times over the last 3-4 years with the Board and various advocacy groups. • In June 2016, DPSC and OEM looked into the system feasibility and presented findings at the Public Safety Committee meeting in December 2016. • Today’s meeting presents updated cost estimates, while the overall system concept and potential benefits are similar. October 23, 2018 Pre-911 Notification System 2
Pre-911 Notification System • Pre-911 Notification System: a vendor maintained repository of user-provided safety profile information (e.g., product example - Rave’s “Smart911”). • Concept refers to additional user-provided safety profile data, voluntarily entered into an external vendor database, and made available to subscribing 9-1-1 centers at the time of an emergency call. • The safety profile is used by DPSC only at the time of an emergency call to provide critical information to first responders (especially helpful for silent or dropped 9-1-1 calls). • The Office of Emergency Management (OEM) could use additional modules for registry, planning, response, and recovery purposes for residents who have self-identified with a functional need, and alerting them when needed. October 23, 2018 Pre-911 Notification System 3
Goals of a Pre-911 Notification System • To provide call-takers immediate access to critical information on any existing medical conditions, disabilities, functional needs, photos, home/work addresses, family member information, etc., for dissemination to first responders to help inform their response and actions, especially in situations where the caller is unable to communicate. • An emergency management module would offer a more robust functional needs registry with mapping and customized query capabilities to support emergency management, first responder, and other County agencies for awareness, and proactive planning, mitigation, response, and recovery before, during and after critical incidents or emergencies. October 23, 2018 Pre-911 Notification System 4
Current Data Repository Concept - Fairfax Alerts Fairfax Alerts notification system – Access & Functional Needs (A&FN) subscription • Subscription total: 985 (with at least one identified functional need as of 10/1/2018) • Thirteen (13) A&FN subscriptions (below) available for emergency preparedness notifications • Subscription specific notifications can be sent with poll questions/answers Vision Impairment/Blind Hearing Impairment Mental/Cognitive Condition Homecare Assistance Required Refrigerated Medicines Required Language Interpreter Needed Service Animal Required Supplemental Oxygen Required Mobility Impairment Dialysis Required Life-Sustaining Equipment Required Speech Impairment Care Provider Fairfax Alerts notification system Specifics: • Cloud based system for easy sign-up - (69,757 users in entire system) • Receive alerts for 5 geographic locations such as home, work, etc. • Weather, traffic and emergency alerts • Customized alerts as set by user (up to 10 devices) • Emergency planning resident identification for pre, during & post notifications • NCR regional notification system – used by eighteen (18) localities October 23, 2018 Pre-911 Notification System 5
Concept Overview – Pre-Notification 9-1-1 Activity and Data provided Before an Emergency Call Activity During and Before an Emergency Call Emergency 2 Call Made Safety phone # Citizen’s Profile 9-1-1 Safety Profile Data Data Citizen Profile Data Repository 3 Safety Profile Data available to 9-1-1 Service Provider Facilities Call taker if phone # has a match in ADR. • Caller profile data voluntarily provided to a service 1 provider for storage and update at external provider Office of Emergency Management location before an emergency. 4 Functional Needs Reporting Capabilities for • Caller profile data is made available from the provider to Pre-Planning and Response. This is an a 9-1-1 center call taker at the time an emergency call is optional capability. made. October 23, 2018 Pre-Notification 9-1-1 6
REGIONAL STATUS Pre-911 Notification System CURRENTLY PLANNING TO JURISDICTION STATUS MOVE FORWARD City of Alexandria* System has been live for a little over a year Already using Arlington County Not considering No Loudoun County Not considering No Prince William County Under consideration Considering Montgomery County Not considering No Prince Georges Co TBD TBD Washington DC* System has been live for a few years Already using * Regional Implementations of “Smart 911”: • City of Alexandria – current subscribers: approx. 798, total population 155,810 (<1%) • District of Columbia – current subscribers: approx. 13,860, total population 693,000 (2%) October 23, 2018 Pre-911 Notification System 7
Funding Considerations – Three Options Basic – 911 only (Est.) 1. Basic Module: Supports 911 only, limited reporting $180,000-$200,000 1 st year 1 $160,000-$180,000 recurring 2. Two Modules: Supports 911 and provides OEM user-provided Two Modules – 911 & OEM (Est.) registry data on critical functional needs for planning $270,000-$295,000 1 st year and response 2 $250,000-$275,000 recurring 3. Three Modules: Supports 911, provides OEM user-provided registry data on critical functional needs for Three Modules – 911, OEM, Comm. (Est.) planning and response, and a replacement for $360,000-$380,000 1 st year current Everbridge alerting system 3 $340,000-$360,000 recurring October 23, 2018 Pre-911 Notification System 8
October 23, 2018 Pre-911 Notification System 9
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