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Better Local Services: Improving Local Government Delivery Through Innovation and Partnerships: Lessons from the New Zealand Experience A Presentation to the Commonwealth Local Government Forum Asia-Pacific Regional


  1. � � Better Local Services: Improving Local Government Delivery Through Innovation and Partnerships: Lessons from the New Zealand Experience � � � A Presentation to the Commonwealth Local Government Forum Asia-Pacific Regional Symposium � � � � ��� ��������������� ��������� ��������������������������������������������� ����������������������� � ������� ��!�"�#����� �� � � July 2005 �

  2. � � ��������� ����� � � $%� ����� ������ %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% $� &%�������'�(������������)������*������%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% &� �����������)������*������ %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% +� �������������������,,����- %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% .� +%� �-����������/�������� %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 0� 1%� 2',��������"��-�������3���� �4,�����(�2'��,������ ��������%%%%%%%%%% 5� ����������)�4�� %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% 5� ������� %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% $6� ���,�����������%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% $$� ������� %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% $+� ������3����������������-�,�%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% $11� �������7������ %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% $1� .%� ���,�����������7��������)�-������)���������������� %%%%%%%%%%%%%%%%%%%% $0� ����-��)�������������/�������� %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% $0� ���,��)�8������������%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% $9� ��� ����,���33��� ���������������%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% $9� :!��/��,�����:%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% $5� 0%� ���������� %%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%%% $;� � � Malaysia Presentation.doc Page i

  3. � � � 1. INTRODUCTION � � �-��� ,������������ -��� ����� ,��,��� � ��� �� !�"� #����� � ������������� ��� �-�� ������"����-� ������ ����������� <����� ����3�������� *�)������ /��,������ :�������������/�������(���,�����)�������)���������� ���������-���)-������������ �� �,�������-�,�:%� � ��� "���� ��)��� ��� ,���� ��)� ����� -���������� �����'�� ���� �-�� !�"� #����� � ������ )���������� �������� ����� ��)� �� ������ �������"� ��� !�"� #����� =�� ,������ ����)�������������,������%���-���,��������-��,������������"���������� ��"��-��� �����,����� ��� ������� �-��)���� ����� ��)� >�������� ������ ����� �-�� ,����� ��� �-�� :�����������:��,,����-�����-���"����-�,��� � �������������������%� � �-��,������������"�����-���,���� ���-������������������ ������� ������������������ ����������� �� � ,�������-�,�� ������� � ��� -�)-��)-�� �������� �-��� �-��� � ��� ��� ��������� ���� ������ )���������� )��������%� � �-���� �-���� ����� ��� ���� "���� ���� �-�� ��������������� ����)��-��,�����������,�������������� ���������)�-������)������� )���������� ����� ��)� �� !�"� #����� � ,���,������� ��� �-�� )���������� ������� �-��� ��� �������� ����� %� Malaysia Presentation.doc Page 1

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