Best Practices For Effective Communication Between States and - PowerPoint PPT Presentation

Best Practices For Effective Communication Between States and Employers April 29, 2015 ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 Hershey Lodge ▪ Hershey, Pennsylvania

 Speakers:  Jim Owen, Director of Payroll Services for North America, Siemens  Chelare Baykal-Allen, NJKiDS System Support Manager, NJ Office of Child Support Services  Crystal Peeler, Division of Customer Communications, OCSE  Moderator:  Cindy Holdren, Employer Specialist, OCSE ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

Federal Office of Child Support Enforcement ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

What are we talking about today? Where to find:  Forms  State contact information  Online services for employers How are we improving our website  Responsive design  User testing  Sneak peak at what’s to come ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

Most requested forms ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania http://www.acf.hhs.gov/programs/css/employers

All Forms ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

Most requested matrixes (contact info) ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

All Matrixes ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

Online Services for Employers Who to contact to sign up or to get more information  e-IWO: william.stuart@acf.hhs.gov  eTerm: employerserviceswebapp@acf.hhs.gov  Bonus/Lump Sum Reporting: employerserviceswebapp@acf.hhs.gov  New Hire Reporting – Multistate Employer Registry: ???? ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

Handling IWO for Private Employers http://www.acf.hhs.gov/programs/css/resource/income-withholding-for-support-iwo-for-private-employers ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

How are we improving our website? Responsive Design:  User testing  Website feedback  Chunking information  Predicting top tasks ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

Before ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

Sneak Peak: Employers Page ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

Sneak Peak: Employers Page ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

Sneak Peak: Employers Page ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

Cheat Sheet – Save as Favorites  Employer Page https://www.acf.hhs.gov/programs/css/employers   All Forms Related to Employers https://www.acf.hhs.gov/programs/css/resource-library/search?area[2684]=2684&topic[3404]=3404#?area[2684]=2684&type[3043]=3043&ajax=1   All state contact information matrixes https://www.acf.hhs.gov/programs/css/resource-  library/search?area[2684]=2684&topic[3404]=3404#?area[2684]=2684&topic[3404]=3404&type[3041]=3041&ajax=1  Online services for employers key resources to answer your questions about: e-IWO: http://www.acf.hhs.gov/programs/css/resource/e-iwo-a-paperless-solution-  presentation eTerm: http://www.acf.hhs.gov/programs/css/resource/electronic-termination-eterm  Bonus/Lump Sum Payments?????  New Hire Reporting????  ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

Cheat Sheet – Important Topics/Resources  IWO Form  Instruction  Federal Agency Frequently Asked Questions on Income Withholding  Income Withholding for Support (IWO) for Private Employers  Department of Veterans Affairs | Income Withholding and Veteran’s Benefits   NMSN Form & Instructions   State Contacts and Program Information (matrixes) New Hire Reporting  Income withholding  Medical Support  SDU  EFT-EDI  Lump Sum Payments  ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

COMMUNICATION BETWEEN STATES AND EMPLOYERS ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

COMMUNICATING NEW HIRE REPORTING  New Hire Reporting  New Hire Reporting Issues - States: Issues – Employers:  Need portal for  Need online employer reporting reporting  Multi-state  No SSNs for employers not independent registered with contractor reporting DHHS  States requesting  Not reporting too much independent information contractors  Lack of  Need more data standardization elements to reduce across states VOEs ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

COMMUNICATING INCOME WITHHOLDING  IWO Issues – States:  IWO Issues – Employers:  Employers not implementing IWO  Orders containing percentages  Employers not familiar with IWO  Pay period process confusion  Timeframe  Private attorneys not requirements not using IWO form met ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

COMMUNICATING e-IWO  e-IWO Issues -  e-IWO Issues – States: Employers:  Employers not  Private orders not acknowledging on e-IWO receipts  Need courts to  Incorrect reason support new codes standards  Lack of reconcilia-  Requirement that all tion states implement e- IWO is a good thing!  Implementing e- IWO mandate by 10/1/2015 ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

COMMUNICATING LUMP SUMS  Lump Sums Issues -  Lump Sums Issues – States: Employers:  Some states have  Need standard no statutes definitions and processes  Time pressure  States’ lack of  IWO versus understanding of the lien/levy, writ of amount of money execution that is available  Increase employer  Loop holes in participation collection processes  e-IWO mandate – will this help? ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

COMMUNICATING TERMINATIONS  Terminations Issues –  Termination Issues – States: Employers  Employers don’t  Need standardized understand process – eTerm requirement and e-IWO!  Outreach to explain  Need training from why they need to states to understand report importance ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

GENERAL CALL FOR HELP  Call for Help Issues -  Call for Help Issues – States: Employers:  Employer contact  Continued training listing for States from states  Who is the right  More outreach contact beyond the state borders  State laws versus child support  Direct phone practices numbers for state contacts ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

WHAT CAN WE DO TOGETHER!!  Working Together:  Social Media Tools  Access to Systems  Annual Reporting of Base Benefits  How to eliminate VOE, but get states what they need ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania

THANK YOU AUDIENCE PARTICIPATION!!! ERICSA 52 nd Annual Training Conference & Exposition ▪ April 26 – 30 ▪ Hershey Lodge ▪ Hershey, Pennsylvania