Battle of the Chatbots & Conversational Interfaces in 2017 - PowerPoint PPT Presentation

1 Battle of the Chatbots & Conversational Interfaces in 2017 Presented by Clara de Soto, Founding Team at Reply.ai

2 I N T R O D U C T I O N S Hi, I’m Clara de Soto @claradactyl Co-Founder of Reply.ai @claradactyl

3 @claradactyl @replydotai

4 @claradactyl @replydotai

@claradactyl @replydotai

A C T I O N S S E R V I C E S I N F O R M A T I O N @claradactyl @replydotai

7 MESSAGING IS GLOBAL F o r t h e f i r s t t i m e * , b ra n d s ca n e f f e c t i ve l y r e a c h p e o p l e h ow a n d w h e r e t h ey w a n t : o n t h e M e s s a g i n g P l a t f o r m s t h ey u s e eve r y d ay 75% O F T H E W O R L D is on messaging @claradactyl @replydotai * Facebook Messenger, Kik and LINE opened up their platforms for business-to-consumer communication in April 2016

8 A.I. +the branch of computer science getting +Very general. We apply it to many things, machines to do things that would require chatbots, market analysis, chess, cancer intelligence if done by humans research, even an A.I. Toothbrush, MACHINE CHAT BOTS LEARNING +Chatbot automated software over messaging +Identifying patterns, remembering, and +Doesn’t have to be very smart, but it can be adapting +Requires a massive amount of data @claradactyl @replydotai

9 2010 WECHAT T H E B O T FAT H E R @claradactyl @replydotai

10 2016 FACEBOOK O P E N S T H E I R A P I TO D E V E L O P E R S @claradactyl @replydotai

11 T H E BUSINESS OF BOTS @claradactyl @replydotai

FRACTION OF THE BOT LANDSCAPE 12 DEVELOPER FRAMEWORKS NLP/NLU FRAMEWORKS SELF-SERVICE BOT PLATFORMS MESSAGING CONNECTORS FOR CUSTOMER SUPPORT @claradactyl @replydotai FUTURE INTEGRATION INTO REPLY.AI PLATFORM INTEGRATED INTO REPLY.AI PLATFORM

13 3-KEY BUSINESS MODELS PLATFORMS DEVELOPER FULL SERVICE TOOLS BOT SHOPS R e p l y . a i , F l ow . xo , D ex t e r , Co nve r s e M s g . a i , A s s i s t , S n a p s B o t K i t , S m o o c h , D a s h b o t . i o , G r e a t f o r l a u n c h i n g a Co m p r e h e n s i ve , b u t d i f f i c u l t t o s ca l e I B M Wa t s o n Co nve r s a t i o n a l S t ra t e g y a n d ex p e n s i ve G r e a t f o r i n d e p e n d e n t b o t d eve l o p e r s @claradactyl @replydotai

14 MAKING BOTS SMARTER t o i n c l u d e n a t i ve i n t e g ra t i o n s i n t o n a t u ra l l a n g u a g e p r o ce s s i n g ( N L P ) p r ov i d e r s @claradactyl @replydotai

15 BRANDS, BOTIFIED I n t h e M e s s a g i n g Ag e , o n e s i z e d o e s n ’ t f i t a l l . B o t s n e e d t o s o l ve t h e C u s t o m e r E x p e r i e n ce c h a l l e n g e w i t h B o t s t h a t ca p t u r e a n d m a i n t a i n a b ra n d ’ s vo i ce a n d v a l u e s Web Widget or In-Ad Unit FB Messenger Web M.ME/VAIO FB Messenger App @claradactyl @replydotai

16 OTHER NOTABLE BOTS B a r k B ox Tw i t t e r S t a r b u c k s P S L K i a N i r o B o t @claradactyl @replydotai

17 2 0 1 6 Chatbot Year 0 What we learned @claradactyl @replydotai

18 CONVERSATIONAL? COMMERCE Service, not Conversation @claradactyl @replydotai

19 ARTIFICIAL INTELLIGENTE? Training user behaviors around bots @claradactyl @replydotai

20 KILL ALL OF THE APPS! Bots will be lay down the law. The Toothbrush Law. “ "Is this something you will use once or twice a day, and does it make your life better?” - Larry Page @claradactyl @replydotai

21 DEATH TO THE 5 MINUTE BOT Creating a bot is not easy Technically speaking, building a bot is But everything else, is hard @claradactyl @replydotai

22 I N D U S T R Y I N F L U E N C E R S NOTABLE BOT FOLK + C h r i s M e s s i n a + E s t h e r C r a w f o r d O l a b o t + ( F o r m e r l y ) U b e r + + Te d L i v i n g s t o n + A n d y M a u r o K i k A u t o m a t + + + H i l a r y M a s o n + A m i r S h e v a t S l a c k + F a s t F o r w a r d L a b s + + J e f f P u l v e r + D a v i d P i c h s e n m e i s t e r + F C C . a i + O r a t i o @claradactyl @replydotai

23 2 0 1 7 Chatbot Year 1 Conversational Strategy Think Big, but Start Small @claradactyl @replydotai

24 N O W LET’S BUILD A BOT! @claradactyl @replydotai