F3 _ Doc_ 0 0 1 _ Ver4 .0 Page 1 of 1 6 APEX MANUAL Confidential Focal3 Softw are Pvt Ltd
F3 _ Doc_ 0 0 1 _ Ver4 .0 Page 2 of 1 6 Introduction We are a global, technology solutions and services provider, developing and implementing high-end software applications and providing managed services. Focal3 is committed to provide innovative yet practical solutions that combine real- world business expertise with world-class e-business technologies designed to assist customers achieve and surpass their business objectives The mission of Focal3 is to provide top-class IT services with an emphasis on three core considerations: � Financial Advantage � Functional Efficiency � Flexible Operation Focal3 operates under the concept of business cells, and employs agile processes, which harness change for the customer's competitive advantage. As Focal3’s foundation is based on excellent technical skills, the most modern management thought and wide exposure in the global IT scenario, we are capable of delivering utmost value to each client. Vision � Clientele - Our Priority Being in sync with our clients; Understanding their every need and meeting them beyond their expectations leading to "delight" � Personnel - Our Strength All employees are a reflection of the dedication, reliability and creativity that is Focal3 � I ntegrity - Our Com m itm ent Focal3 pledges to hold itself to the highest standards of integrity and value system � Allies - Our Potential We will work hard to establish the most symbiotic relationships that will result in a win-win situation at all times Confidential Focal3 Softw are Pvt Ltd
F3 _ Doc_ 0 0 1 _ Ver4 .0 Page 3 of 1 6 � I nnovation & Com petition - Our Viable Advantage We envision being on top of technological innovations that will keep our competitive edge sharpened and our skills honed to perfection To be the point of reference enterprise IT services company for customers' worldwide, setting the paradigm for customer satisfaction, technology, financial advantage and quality in everything we do. Quality Policy Focal3 is committed to utilizing proven processes and methods to assure maximum functional efficiency . The Company’s Quality Management has been entrusted with the responsibility of evolving and implementing practices leading to continuous improvement with employee involvement, commitment, and responsibility for quality at all levels. They will adhere to software development methodologies set by Capability Maturity Model (CMM) for its development centers and plan to secure its ISO and TickIT by 2006 and CMM-level3 certification by 2007. Infrastructure Focal3's state-of-the-art overseas development center is at Trivandrum, the capital city of southern Indian state of Kerala. This state boasts of 100% literacy and is rated best in overall composite ranking by the Confederation of Indian Industries. Its vast pool of skilled human resource readily meets the requirements of both public and private sector enterprises. The state with its impeccable track record in law and order has a peaceful, progressive society with a unique work culture to successfully promote the aspirations of investors in any sector. Kerala has a cutting edge by location, technology, human resources availability and low operational cost among all the potential IT hubs in India. The three submarine cables landings and 'SAFE' submarine cable landings along with the primary international gateway of VSNL, offering 15 GBPS bandwidth backed by the digital backbone, provide Kerala with the best communication infrastructure to serve bandwidth-intensive IT industries. Confidential Focal3 Softw are Pvt Ltd
F3 _ Doc_ 0 0 1 _ Ver4 .0 Page 4 of 1 6 Organizational Structure (High level) Confidential Focal3 Softw are Pvt Ltd
F3 _ Doc_ 0 0 1 _ Ver4 .0 Page 5 of 1 6 Human Resources We believe in using cutting edge technology and the latest in design tools to develop world-class quality solutions and products. The company has not only employed the best talents in the IT industry, but also has developed and nurtured a multitude of skill-sets encompassing a variety of platforms. We have evolved an effective system of selective and periodic training, in the latest technologies, concepts and design tools to improve and update the knowledge and skills of its consultants. The company has devised a well-planned methodology for technology change management to keep every worker technically agile. Roles and Responsibilities Sr. Managem ent • Creates Policies to achieve organization vision. • Sets new business objectives to provide new challenges for defining and improving software processes. • Set Business Goal in accordance of quality Goal and set a long-term plan of maintaining quality norms. • Reviews with SEPG status of achieving goals and problems encountered. • Provides business concerns to address new areas of processes. • Ensuring that all business risk is well addressed by organization processes. • Encouraging and introducing new quality standards that make business sense. • Resolve high-level project execution issues • Resolve conflicts if any, in resource availability. Chief Technical Officer • Responsible for managing the project execution Department to guarantee the smooth execution of projects. • Establishes the staffing requirements and resource allocation across the firm. • Establishes and focuses on the business strategy around technology and is accountable for the performance of offshore projects. • Defines and maintains effective and innovative software architecture. • Helps in transforming itself from being a small company to a mid-size company by embracing new and emerging technologies at early stages, and honing the existing technical expertise. • Develops technical support plans & training programs. Account Manager • Plan business improvement strategies. • Identifies Project Team Members. • Handles various Projects/ Clients/ Accounts • Conduct reviews on various important work products. • Oversees the implementation of the projects on a weekly with regard to time, budget, quality and scope Confidential Focal3 Softw are Pvt Ltd
F3 _ Doc_ 0 0 1 _ Ver4 .0 Page 6 of 1 6 • Top level monitoring of the projects • Handles the major client issues and mange to resolve those issues Process Manager • Direct the SEPG • Manage the activities of SEPG as per SEI CMM requirements • Define the processes • Set the processes in line with the business goals of the organization • Resolve the implementation issues • Decide the waiver in discussion with SEPG Members • Facilitate process improvement / assessment activities SEPG • Define the processes • Review the process for implementation • Decide on the approval of the process changes • Resolve implementation issues • Facilitate the process improvement / assessment activities • Continuously optimize the process so that the problems are prevented Training coordinator • To create the organization wide Training Plan • To create the monthly Training Calendar • Facilitate smooth execution of training sessions by sending a training invitation mail to all concerned mentioning the details of training • Circulating attendance sheet during the training session • Circulating training feedback forms at the closure of the training session • Perform the analysis of the training feedback collected during the training • Communicate the training feedback analysis result to the trainer Softw are Quality Assurance • Facilitate in process implementation on the projects • Facilitate and participate in project planning activities • Review the work products and project processes • Conduct various audits on the projects as defined in various project plans and 'SQA and Internal Audit Process'. • Planning SQA activities. • Identify best practices in projects. • Facilitate the sharing of trainings and best practices among project through periodic SQA meetings with Process Manager. • Orient project teams when new release of QMS is rolled out. Chief Architect / Sr. Architect • To define and provide a shape of requirement • To be able to adept and use the technology to the business work. • Should be in position to recommend the right technology fit for requirement. Confidential Focal3 Softw are Pvt Ltd
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