and New Hire Experience Driving Corporate Strategy through Process - PowerPoint PPT Presentation

From Process to Engagement PRESENTED BY Transforming Your Candidate and New Hire Experience

Driving Corporate Strategy through Process and Engagement PRESENTED BY | ENGAGE2EXCEL

The Business Impact of Candidate Experience 41 % 64 % Of job seekers who give their overall Of job seekers who give their overall candidate experience a negative candidate experience a positive 1-star rating will definitely take their 5-star rating will definitely increase alliances, product purchases and their employer relationships. relationships somewhere else. SOURCE: TalentBoard

Evolution of the Candidate Experience Self Qualification • A new Spreadsheet HRIS as a Helper • You know them • Job Descriptions approach - • You know what become uniform Another • Candidate • Min qualifications they love to do platform focused • Risk aversion • Req. Mgt. • Qualification creates need and Rolodex of for Talent Candidate Relationships preference pipelines Relationships Goverance driven Commoditized “Gotcha” PRESENTED BY | ENGAGE2EXCEL

The “ Black Hole ” of the candidate experience

Why is process so important? 83 % “If you can’t describe what of Candidates get no notice when a position is filled you are doing as a process, you don’t know what you 94 % are doing” of employers made ZERO contact beyond the outdated acknowledgement of application receipt - Edward Deming 89 % only have a minimal job description 60 % of applicants were not asked to provide feedback of their interview experience

Forced Execution of Process PRESENTED BY | ENGAGE2EXCEL

“Efficiency is doing things right, EFFECTIVENESS is doing the right things” -Peter Drucker PRESENTED BY | ENGAGE2EXCEL

Millennials in the Workforce 74% of the workforce in 2025 will be comprised of Millennials 9 PRESENTED BY | ENGAGE2EXCEL

Engagement and Pre-Hire Experiences 79% of jobseekers Engagement influences use Social Media your brand on social media: • Posts from candidates who have interviewed • Posts from employees who have exited 10

Mark’s Daughter

What do Employees & Candidates most want? PRESENTED BY | ENGAGE2EXCEL

What Do Candidates Really Want? 20% The RESPECT Engagement Framework: R ecognition 6% 8% E xciting Recognition Truth Work Exciting Work Security 15% 19% Pay S ecurity C onditions Education & Career Growth Conditions 8% E ducation Truth & Career 25% Growth P ay Recognition is the second most important driver of Engagement after Pay 13 PRESENTED BY | ENGAGE2EXCEL

Our Latest Research ➜ Millennials who represent three-fourths of active job seekers, will comprise 50% of the workforce by 2020 ➜ When asked about the importance of recognition in the pre-hiring process , 81% of millennials said it was either important or very important, compared with 39% of baby boomers ➜ CareerBuilder estimates that 81% of millennials are always looking for a new opportunity ➜ With 30 years of data on “what employees want from their employer”… Fair Pay was #1 (25% ranked this most important). Recognition is #2 (20% of employees ranked this most important). ➜ Companies with formal recognition programs have engagement scores 25 points higher than organizations that do not ➜ 24% of job seekers say that “lack of recognition, appreciation, or respect” is the most important reason causing them to leave their current employer ➜ 69% of employees say their onboarding experience impacts if they will stay 6 months or longer PRESENTED BY | ENGAGE2EXCEL

Does Experience = Engagement? IMPORTANCE OF RECOGNITION DURING PRE-HIRE PROCESS TOP REASON FOR LEAVING CURRENT EMPLOYER DURING 81% MILLLENNIALS MEN WOMEN Lack of recognition, Inadequate or unfair 55% X appreciation or respect compensation 39% BOOMERS Z 31% CURRENTLY WORKING REMOTELY AT JOB SEEKERS ACCEPTED THE JOB IMPORTANCE OF SOCIAL INTERACTION LEAST 20 PERECENT OF THE TIME OFFER DURING THEIR MOST RECENT DURING PRE-HIRE PROCESS SEARCH 81% 85% MILLLENNIALS MILLLENNIALS 26% ACTIVE 32% 42% BOOMERS BOOMERS 65% PASSIVE SOURCE: 2017 Engage2Excel Trendicators Report | PRESENTED BY | ENGAGE2EXCEL What You Need To Know About Today’s Job Seekers

Differentiation Take a science driven approach to improve engagement throughout the talent lifecycle • How does your company uniquely deliver “what employees really want?” • Is this clearly reflected in your approach and candidate experience? • Is this communicated in an authentic manner? • Is it differentiated from those competing for the same talent? 16 PRESENTED BY | ENGAGE2EXCEL

“I became enlightened at a Bowling Alley” a.k.a. If you listen to the data, it will tell you what to do…… A Team of 1200

PRESENTED BY | ENGAGE2EXCEL

Jimmy’s Mom

Love ‘ em or lose ‘ em Engaged? 56% of your candidates who have accepted your offer……..are still entertaining other offers…. Still looking Not looking PRESENTED BY | ENGAGE2EXCEL

Stephanie

The Impact of Onboarding on Retention The Impact of Onboarding on Retention • 69% say that their first day on the job experience will affect their decision to stay with the organization for more than a month • 72% say that their total onboarding experience will affect their decision to stay with the organization for more than a year • 59% say that a poor onboarding experience will result in their immediately looking for a job outside of the company SOURCE: 2017 Engage2Excel Trendicators Report | PRESENTED BY | ENGAGE2EXCEL What You Need To Know About Today’s Job Seekers

S.T.A.R.T. • Science will inform you • Tell your story • Authentic communication • RESPECT • Teach them something in the process

Why Does Candidate & Employee Engagement Matter? Companies with highly engaged employees have 33% higher profits . 51% 2.5X 27% lower turnover rate with increase in performance- lower rate of satisfied employees related business outcomes absenteeism SOURCE: PwC 24

Thank you! 25