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An Introduction to Social Mining Vladimir Gorovoy and Yana Volkovich @yvolkovich Barcelona Media, Information, Technology & Society Group Barcelona, Spain @vgorovoy Yandex, Yandex.Uslugi Saint Petersburg, Russia August,

  1. An Introduction to Social Mining Vladimir Gorovoy ∗ and Yana Volkovich † † @yvolkovich Barcelona Media, Information, Technology & Society Group Barcelona, Spain ∗ @vgorovoy Yandex, Yandex.Uslugi Saint Petersburg, Russia August, 15-19 2011 V. Gorovoy & Y. Volkovich (Yandex & BM) SocM: RuSSIR/EDBT 2011 Summer School August, 15-19 2011 1 / 31

  2. Outline Smart Cities 1 Social Media Engagement 2 Social innovations and Social Media 3 V. Gorovoy & Y. Volkovich (Yandex & BM) SocM: RuSSIR/EDBT 2011 Summer School August, 15-19 2011 2 / 31

  3. New directions Smart Cities: Dimensions Smart city V. Gorovoy & Y. Volkovich (Yandex & BM) SocM: RuSSIR/EDBT 2011 Summer School August, 15-19 2011 3 / 31

  4. New directions Smart Cities: Dimensions V. Gorovoy & Y. Volkovich (Yandex & BM) SocM: RuSSIR/EDBT 2011 Summer School August, 15-19 2011 4 / 31

  5. New directions Smart Cities: Dimensions and Social Media (1) V. Gorovoy & Y. Volkovich (Yandex & BM) SocM: RuSSIR/EDBT 2011 Summer School August, 15-19 2011 5 / 31

  6. New directions Smart Cities: Dimensions and Social Media (2) V. Gorovoy & Y. Volkovich (Yandex & BM) SocM: RuSSIR/EDBT 2011 Summer School August, 15-19 2011 6 / 31

  7. New directions Smart Cities: Dimensions and Social Media (3) V. Gorovoy & Y. Volkovich (Yandex & BM) SocM: RuSSIR/EDBT 2011 Summer School August, 15-19 2011 7 / 31

  8. New directions Smart Cities: Dimensions and Social Media (4) V. Gorovoy & Y. Volkovich (Yandex & BM) SocM: RuSSIR/EDBT 2011 Summer School August, 15-19 2011 8 / 31

  9. New directions Smart Cities: Dimensions and Social Media (4) V. Gorovoy & Y. Volkovich (Yandex & BM) SocM: RuSSIR/EDBT 2011 Summer School August, 15-19 2011 9 / 31

  10. New directions Smart Cities: Dimensions and Social Media (6) V. Gorovoy & Y. Volkovich (Yandex & BM) SocM: RuSSIR/EDBT 2011 Summer School August, 15-19 2011 10 / 31

  11. New directions Mobility Tesco goes underground: became the number one online retailer in Korea V. Gorovoy & Y. Volkovich (Yandex & BM) SocM: RuSSIR/EDBT 2011 Summer School August, 15-19 2011 11 / 31

  12. New directions Mobility (cont.) Not much have been done to study mobile (x2) information V. Gorovoy & Y. Volkovich (Yandex & BM) SocM: RuSSIR/EDBT 2011 Summer School August, 15-19 2011 12 / 31

  13. New directions Mobile information V. Gorovoy & Y. Volkovich (Yandex & BM) SocM: RuSSIR/EDBT 2011 Summer School August, 15-19 2011 13 / 31

  14. New directions Mobile information: questions V. Gorovoy & Y. Volkovich (Yandex & BM) SocM: RuSSIR/EDBT 2011 Summer School August, 15-19 2011 14 / 31

  15. New directions Some ideas video stream (Google+, Facebook & Skype); urban planning (traffic, parking, lighting, events, shopping lists); games; etc. V. Gorovoy & Y. Volkovich (Yandex & BM) SocM: RuSSIR/EDBT 2011 Summer School August, 15-19 2011 15 / 31

  16. Smart cities At the end of the day V. Gorovoy & Y. Volkovich (Yandex & BM) SocM: RuSSIR/EDBT 2011 Summer School August, 15-19 2011 16 / 31

  17. New directions Bringing Social to Social Media Research Social Media V. Gorovoy & Y. Volkovich (Yandex & BM) SocM: RuSSIR/EDBT 2011 Summer School August, 15-19 2011 17 / 31

  18. New directions Social media engagement Social Media Engagement V. Gorovoy & Y. Volkovich (Yandex & BM) SocM: RuSSIR/EDBT 2011 Summer School August, 15-19 2011 18 / 31

  19. New directions Social media engagement First International Workshop on Social Media Engagement (SoME011, in conjunction with WWW2011) Engagement defines the phenomena of being captivated and motivated. Engagement can be measured in terms of a single interactive session or of a more long-term relationship with the social platform across multiple interactions. To design not just systems, but rather engaging experiences. [Attfield et al., 2011] “Towards a science of user engagement ”. V. Gorovoy & Y. Volkovich (Yandex & BM) SocM: RuSSIR/EDBT 2011 Summer School August, 15-19 2011 19 / 31

  20. New directions Metrics of engagement Measuring Engagement: Dimensions of social activities and participation in social media: content contribution; perimeter of circulation; endorsement, ratings, etc; joining and leaving various social groups; temporal patterns, such as longevity, burst, continuous and long engagements; popularity and influence; cultural dimensions V. Gorovoy & Y. Volkovich (Yandex & BM) SocM: RuSSIR/EDBT 2011 Summer School August, 15-19 2011 20 / 31

  21. New directions Metrics of engagement Measuring Engagement: Metrics of engagement: to be defined through a multidimensional approach. Important feature: to be a cross-measure between various platforms. V. Gorovoy & Y. Volkovich (Yandex & BM) SocM: RuSSIR/EDBT 2011 Summer School August, 15-19 2011 21 / 31

  22. New directions Engagement and Development Engagement and Development: How to use social media to focus on social problems? and how to make social media available for the people who generally do not have access to the Internet? V. Gorovoy & Y. Volkovich (Yandex & BM) SocM: RuSSIR/EDBT 2011 Summer School August, 15-19 2011 22 / 31

  23. New directions Engagement and Development Engagement and Development: Issues that should be addressed: geographical aspects; spam and vulnerable behavior detection; local language support; multimodal and multicultural aspects; e-government (laws, public knowledge (e.g. against corruption)); money engagement; personalization; Aspects: trust; management and building of reputation; anonymity; laws and information access; rating (referring to trust as well); access to market; localization; credit systems, and bonuses. V. Gorovoy & Y. Volkovich (Yandex & BM) SocM: RuSSIR/EDBT 2011 Summer School August, 15-19 2011 23 / 31

  24. Future Research Social innovations Social innovations and Social Media. V. Gorovoy & Y. Volkovich (Yandex & BM) SocM: RuSSIR/EDBT 2011 Summer School August, 15-19 2011 24 / 31

  25. Future Research Social innovations First International Workshop on Social Innovation and Social Media (SISoM 2011, in conjunction with ICWSM2011) Social innovation refers to new strategies, concepts, ideas and organizations that meet social needs of all kinds - from working conditions and education to community development and health - and that extend and strengthen civil society. V. Gorovoy & Y. Volkovich (Yandex & BM) SocM: RuSSIR/EDBT 2011 Summer School August, 15-19 2011 25 / 31

  26. Future research Social innovations Because present economic and social reference models that worked well during the last decades are not more sustainable Social Innovation is proving to be a sensible alternative to some of the traditional government-led institutional frameworks Social Media provide socio-technical platforms that can be used to empower individuals and groups to pursue many valuable cause V. Gorovoy & Y. Volkovich (Yandex & BM) SocM: RuSSIR/EDBT 2011 Summer School August, 15-19 2011 26 / 31

  27. Future research Social innovations Envision Social innovations evolve to become alternatives to existing public and private organizations, locally as well as globally. Social Media, in parallel to its current orientation towards leisure and consumption, evolves towards a support as effective as possible for the growth of consolidation of Social Innovation worldwide. The technology innovative communities and the social innovative communities collaborate towards the shared goal of more sustainable societies V. Gorovoy & Y. Volkovich (Yandex & BM) SocM: RuSSIR/EDBT 2011 Summer School August, 15-19 2011 27 / 31

  28. Social innovations Example kickstarter.com V. Gorovoy & Y. Volkovich (Yandex & BM) SocM: RuSSIR/EDBT 2011 Summer School August, 15-19 2011 28 / 31

  29. Questions Questions V. Gorovoy & Y. Volkovich (Yandex & BM) SocM: RuSSIR/EDBT 2011 Summer School August, 15-19 2011 29 / 31

  30. Bibliography I S. Attfield, G. Kazai, M. Lalmas, and B. Piwowarski. Towards a science of user engagement (position paper). In WSDM Workshop on User Modelling for Web Applications , February 2011. V. Gorovoy & Y. Volkovich (Yandex & BM) SocM: RuSSIR/EDBT 2011 Summer School August, 15-19 2011 30 / 31

  31. Contact info Contact info Vladimir Gorovoy @vgorovoy vgorovoy@yandex-team.ru Yana Volkovich @yvolkovich yana.volkovich@barcelonamedia.org V. Gorovoy & Y. Volkovich (Yandex & BM) SocM: RuSSIR/EDBT 2011 Summer School August, 15-19 2011 31 / 31

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