Alternative Dispute Resolution & Online Dispute Resolution DG Justice and Consumers Justice and Consumers
Legal framework Directive on consumer ADR • Set up of ADR entities in all market sectors • Quality requirements for ADR entities (assessment by national competent authorities) Regulation on consumer ODR • EU-wide ODR platform for online disputes, linking the national ADR entities notified by Member States • Advisors providing assistance Justice and 2 Consumers
How does the platform work Justice and 3 Consumers
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More information http://ec.europa.eu/consumers/solving_consumer_disputes /non-judicial_redress/adr-odr/index_en.htm Justice and 12 Consumers
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