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Achieving an institutional culture of innovation and excellence And delivering the Student experience. What have we learned, what can you learn from us? John Grattan Core challenges Leading institutional culture change Understanding


  1. Achieving an institutional culture of innovation and excellence And delivering the Student experience. What have we learned, what can you learn from us? John Grattan

  2. Core challenges • Leading institutional culture change • Understanding the barriers to institutional change and overcoming them • Successful translation of success • Ensuring consistency.

  3. Currently 111th

  4. The easy part Solving structural issues

  5. The easy part – making the capital investment

  6. Estate developments - after

  7. Before –“The Dungeon”

  8. After

  9. Before

  10. After

  11. The hard part Developing a culture of excellence

  12. Key messages are inconsistency and highly variable performance

  13. The hard part. Embedding a culture of excellence The Student Success Plan & Tell us Now

  14. The Student Success Plan: The university uniting to embed quality, excellence and consistency. 1. “Tell Us Now” - listening and responding to the Student voice_________________________ pg.6 2. Staff Development)) __________________________________________________________ pg.8 3. Personal Tutor Enhancement __________________________________________________ pg.10 4. Skills and Learner Development_ _______________________________________________ pg.11 5. E-submission and Feedback - with a new emphasis on the quality of feedback___________ pg.12 6. Academic and Curriculum (Retention) ___________________________________________ pg.14 7. Community (Retention) ______________________________________________________ pg.16 8. Technical (Retention) ________________________________________________________ pg.18 9. Employability ______________________________________________________________ pg.20 10. Student Achievement ________________________________________________________ pg.21 11. Course Data Enhancemen t____________________________________________________ pg.23 12. Joint/Combined Honours _____________________________________________________ pg.24 13. First Year __________________________________________________________________ pg.25 14. Enhancement of Welsh-Medium Provision and Experience __________________________ pg.26 15. Higher Education and Achievement Record ______________________________________ pg.27 16. Student Facing Services ______________________________________________________ pg.28 17. Welcome Week and Matriculation _____________________________________________ pg.30

  15. Enhancement activities • CTT project • Talis Aspire reading lists. • AberForward & • Ebrary AberTemps • Annual Learning and • Aber Academy Teaching conference. • Panopto lecture capture • Exemplary course award • E-submission • Student led teaching awards • E-Feedback • Embedded the UK • Blackboard minimum professional Standards standards framework. • 24 hour library. • Timetable

  16. 84% overall Satisfaction – for the acting VC’s module

  17. Did it work?

  18. Our best ever NSS performance

  19. Question Bank National Ranking Improvement in Ranking 6 th Overall 104 Satisfaction Best in Wales 10 th Organisation 80 Best in Wales 16 th Assessment 90 Best in Wales 17 th Teaching 84 Best in Wales 27 th Support 98 43 rd Learning Res. 66 Personal Dev. 101st 46

  20. Teaching Overall Satisfaction Aberystwyth 17 6 Bangor 27 19 Swansea 95 19 Cardiff 80 59 Glyndwr 55 85 UWTSD 95 100 C. Met 137 114 USW 137 142

  21. Improvement in consistency of delivery

  22. Key lessons

  23. The answer is not regulation. Rebuild confidence in the leadership and the strategy and communicate, communicate, communicate.

  24. Leadership Share the analysis, the diagnosis & the solution.

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