About I Info-Tech R Research G Group Founded by Joel McLean, Info-Tech Research Group opened its doors in 1997 with a small group of employees. Today, with more than 600 employees and a membership base of over 35,000 clients worldwide, Info-Tech is North America’s fastest growing full -service IT Research & Advisory firm. Offices located in London, Toronto, Las Vegas, and Sydney. 2 2
The CIO Career Opportunity of the Decade This plan is designed to help CIOs build and communicate a clear strategy for the next 90 days. This is a key time for CIOs to demonstrate leadership and technology capability. Use this document to build a plan for the next 30-90 days for how you can help your organization and your department thrive despite the COVID-19 pandemic. The CIO will play a critical role across this crisis and this is an opportunity to shine.
ADDITIONAL INFO-TECHSERVICES Info-Tech Research Group Maturity Model Follow our standardized path to drive IT maturity & effectiveness for your department. On average, our clients see their stakeholder satisfaction scores get 20% closer to a perfect score each year. 24% 24% Largest gain in one year 5% 5% Minimum improvement per year by 53% of members -3% 3% Lowest net improvement From 92% to 89%... who are we to judge?
IT IT Departments That Measure IT IT Performance Dramatically Outperform Their Peers 90% Business Satisfaction with IT 86% 81% 79% 80% } 82% 77% The Info-Tech Performance 78% 74% 74% 73% 72% Difference 73% 74% 74% 70% Start of Membership Year 1 Year 2 Year 3 Year 4 Measuring Business Satisfaction Not Measuring Helping members improve their IT departments since 1997 5
How We Deliver Deliver We deliver the level of support that best suits your needs: Do-it-yourself toolkit • Member Mem ber with best practice DIY DI Advisory Advisory methodologies, and final Toolkit Tool kit Diagnostic Diagno ics Wor orkshops Access Access deliverables. Member Advisory Access • to give you on-demand “Our team has “We need to “Our team is “Our team is looking project support when it the capability to managing the for a simple way to kickstart this run this project really matters. project, but collect data, turn it project and but some tools & make immediate could use some into insights and resources would check-ins to communicate with progress.” Diagnostics objectively • save us time help keep us on stakeholders across and effort.” identify what needs to track.” our organization”. improve with robust, client-tested assessments. Five-day onsite • workshops for critical projects.
MANAGE ANDIMPROVE Core IT IT Processes Building IT core processes isthe single most important part of any IT executive’ sjob
Manage & & Optimize Your Core IT IT Processes 7 8
Comprehensive Project & & Technology Coverage CIO Applications Infrastru ructure & Operations People& Strategy& Value& Application Strategy& Value& People& Strategy& Value& Leadership Governance Performance Development Governance Performance Leadership Governance Performance Attract &Select IT Governance, Risk & Manage Business Architecture &Strategy CustomerRelationship Business Analysis Asset Management Availability& Disruptive &Emerging •Engage •Compliance •Development •Optimization •Availability &Capacity •Technologies Relationships Management Performance •Lead • IT Strategy •Performance •Maintenance •Enterprise Resource •Selection & •Management •Management •End -UserComputing •Cloud Strategy •Leadership &People •Organizational Design Measurement •Mobile Development Planning Implementation •Operations •Applications •Program &Project •Human Resource •Data Center &Facilities •Manage &Coach •Service Management •Requirements & Design Management •End -UserComputing •Strategy & •Optimization •Train &Develop •Cost &Budget Management •Testing, Deployment, Systems Devices •Marketing Solutions •Data Center &Facilities •End -UserComputing OrganizationalDesign Management & QA •Innovation •Strategy Strategy •Voice &Video Operations •Network Management •Server Optimization Management DR &Business •Storage &Backup Continuity •I&O Finance& Optimization Budgeting •Service Desk Data & & BusinessIntelligence Enterprise Architecture Vendor Management Evaluation Strategy SoftwareReviews Data Management& Enterprise Information Strategy &Operating Data &Business Intelligence Governance Management Model BIStrategy CIO VendorLandscapes Asset Management CIO •Big Data •Infrastructure Vendor •Vendor Management •Infastructure & EnterpriseIntegration Collaboration platforms andtools ArchitectureDomains •Business Intelligence & Reporting •Enterprise ContentManagement •Strategy & Operating Model •Data Management Landscapes Operations •Security Vendor •Enterprise Architecture •Big Data (DAM) •IT Governance, Risk & Compliance •Enterprise Integration Strategy •Enterprise Information Management Landscapes •Applications •Data Management • IT Strategy •Applications Vendor •Organizational Design •Project &Portfolio •Cloud Strategy Landscapes Management •HR Vendor •Data &Business Landscapes Intelligence •Security •Vendor Management Security Project & & PortfolioManagement Security Security Strategy& Project Requirements & Value & Operations Governance Management Analysis Performance Office Manage Business Strategy &Governance Requirements &Design Data & Endpoint Security •Goverance, Risk & Compliance • Business Analysis Relationships •Identity &AccessManagement PortfolioManagement •Performance •Project Management •Risk Analysis, Incident •Secure Cloud & Network Measurement •Project Management •Response & Threat Intelligence Architecture •Security Processes & Operations Office
Review Your IT IT Contracts for Info-Tech has identified over $130 million in Cost-Saving savings through our contract review process Opportunities Info- Tech’s contract review & negotiation program saves hard dollars from your budget annually EXAMPLE PROJECT Activities Review Microsoft Licensing Build negotiations strategies for each major ITcontract Phase 1: Establish Licensing Requirements Reduce Spend and AuditRisk Review critical terms and conditions (T&C’s) for IT products and services Microsoft Licensing Effective License Position (ELP) Template Microsoft Licensing Purchase ReferenceGuide Identify Key negotiation tactics for each majorcontract Phase 2: 2: Evaluate Licensing Options Understand the Organizations Effective License Position Benefits Drive cost savings through holistic contract reviews Phase 3: 3: Evaluate Agreement Options Choose the Agreement Most Suited to yourOrganization Control rising renewal costs on support agreements Protect your organization with vendor management best practices. Phase 4 : Manage Purchases and Licenses Evaluate Resellers and Negotiate your Agreement, Adopting Best Practices for Future LicenseManagement
Build a Data-Driven Strategy Using Info-Tech ’s Diagnostic Programs Infrastructure Measure & Manage IT Performance IT CIO Business Vision Measures Stakeholder Satisfaction Prioritize Key Initiatives Security CIO-CEO IT IT Staffing Alignment Assessment Data Driven IT IT Strategy Applications Justify IT’s Headcount Define IT Mandate Allocate Staff More Align with Business Partners Effectively Manage Core IT IT Process Understand Your Strengths & Weaknesses Project Train & Develop Your Team Management 25
Organizations That Measure IT ITPerformance Ou Outperform Their Peers 12
Make Recommendations Based on Data Compare Y Your Clients t to Their Peers 13
A Clear Graphical Scorecard 14
SELECT VENDORS EFFECTIVELY AND EFFICIENTLY Data-Driven Software Reviews to Make Better IT IT Decisions The process to select the right IT vendor can be long and difficult. Meeting with reference • clients is a time-consuming process It's tough to know the • right questions to ask Vendors only provide a few • handpicked clients to interview Drawing meaningful • conclusions across vendors is impossible
SELECT VENDORS EFFECTIVELY AND EFFICIENTLY Data-Driven Software Reviews to Make Better IT IT Decisions Product Scorecard A comprehensive report on an individual software, aggregating feedback from real IT professionals and business leaders. Net Promoter Score & Planned Renewal Rates Features & Vendor Capability Breakdown Version & Module Satisfaction Levels Comparisons by Organization Size, Usage, and Role Individual Comments & Recommendations from users Category Report A thorough evaluation and ranking of all software in an individual category to compare software across every dimension. User Satisfaction Rankings Business Value Scores Vendor Capability Comparisons Individual Feature Evaluations Emotional Connection to Products
BUILD A DATA-DRIVEN IT STRATEGY Industry Research Coverage Industry-specific coverage across the 14 most common member verticals
Onsite Workshops
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