Recap on the 1 st Workshop: ‘A Vision for Personalisation’
In the previous workshop we asked the group a series of questions: • What does a good life look like? • See, feel, hear. If these themes are made real in Essex, what would people see, how would they feel, what sorts of things would you hear people saying? • What values and behaviours are needed to enable Personalisation? The following slides reflect the opinions and thoughts shared from the group in relation to the above questions.
Being able to People not plan for the policy future Social life- Working Having seeing friends together – not Trust aspirations and family us Vs them Being well Ability to be Fulfilment Dignity informed spontaneous What makes What makes a good life? a good life? Seen as Opportunities Outcome unique and such as A place to call focused not as a one employment home size fits all & education Freedom to Independence Wellbeing Flexibility Seeing the self manage Choice and human in us – Control over more than just my life a disability
What if we truly embedded personalisation in the future…. What would we see? • Acceptance of people with mental health conditions and minorities • Everyone in social care throughout the system on board with personalisation • People of all abilities accessing their community • Innovative uses of personal budgets • Less stress and reduction in suicides • No longer needing to argue for services you need • • Trusting relationships between service users and authorities Joined up services • Carers rights and status having improved • Co – production at the heart of commissioning activities • Flexible services • Good, local offer • Outcome focused support plans • Service users fully informed and transparent processes and accountability • Choice over how to receive and use budgets
(Continued) What would we see: • RAS replaced • Actions followed through and taken sooner • Providers respecting and following care plans • Joined up thinking / working between health and social care • Smooth assessment process • Parents and carers supportive transitions from children to adult services • More support for PA’s • More support to help with being a DP employer
What would we feel: • Proud to live and work in Essex • Wouldn’t be needing to fight for everything • Feel trusted as the service user • Professionals feeling proud of the work they do and what they can offer • Support was offered in timely manner • No longer fearful of yearly reviews
What would we hear: • Essex sharing their success stories with other local authorities and CCG’s • No stories of postcode lotteries within Essex districts. • Lived experience voices being heard in more areas • Information being shared across relevant organisations • People speaking and listening with more empathy and understanding • Understanding and awareness from the public towards invisible needs • Prompt answers and responses from professionals • Staff would have the right training, knowledge and qualifications to further this cause • TLAP Making it Real statements -
Values and behaviours to enable Personalisation: • Listening • Forms/ lists/ questions are often meaningless • Lack of options • Empowered social workers- having meaningful conversations with processes that allow these insights to be respected • An end to risk aversion and looking towards making things happen • Conditions don’t define the individual • Service users can bring their own solutions- they are the experts of their own situation • Information that accessible • Good advocacy • Everyone is unique • Social workers acting in the service users best interest • Understanding rights and responsibilities
Values and behaviours to enable Personalisation (continued): • Can do approach • Creative solutions • Invest and support in community groups and strengthen community relations • Honesty • Give time to do things properly • Responsive, time, clear and consistent as local authority and manage expectations • Not assuming what people need or want • Inclusive • Professionals as the connector to knowledge, act to facilitate the ‘good life’ • Knowing our current assets - don’t fix what isn’t broken! • Simple rules • Seeing the value in people • Putting a smile on the face of the service user • Taking time to have the conversations about what is important to people
A Vision for Personalisation
Vision, Principles and Values • In the following slides a Vision together with a set of Principles and Values have been drafted • We have used the input you provided at the last session to develop these and hope you can see, hear and feel your key points coming through • Please note that they are in draft form and we welcome your opinion on any of the statements. • Following our work with you we will be sharing it with colleagues internally as there are already pieces of work underway which we can ensure the vision, principles and values can feed into • We will be working to ensure that we get support from Senior Leaders and for this to influence work currently underway to refresh our Social Care offer and wider vision for the future
Draft Vision for Personalisation: Adult Social Care will ensure that Personalisation is at the heart of everything we do. We will work in a way that puts people at the centre; acting with respect and always focussing on you as an individual to support you to achieve your vision of a good life.
Principles – To meet the Vision. Social Work Practitioners, Commissioners and Providers will deliver these principles in all they do: • We will focus on people over process and policy • We will make our decision-making processes transparent • We will act as enablers to connect you to support and facilitate a good life for you • We will adopt a “can do” approach and explain why something is not possible • We will work with others to reduce the gaps between services • We will treat you as an individual and focus on your wants and aspirations as well as your needs. • We will ask you what is important to you and try to deliver this • We will get to know you to ensure we can offer a personal service • We will hear what you say and take action on this • We will ensure you understand what we are doing by communicating effectively • We will positively challenge you to achieve your goals and aspirations • We will not jump to solutions before fully identifying the issue or opportunity • We will continually seek feedback
You can expect the following Principles to be observed • I will be seen as more than my condition/disability and will be respected and accepted as an individual • I can have the freedom to spend my personal budget on the things that are important to me, inline with the agreed outcomes in my support plan • I will be treated with dignity and respect • I will have choice and control over how I am supported • I will have flexibility in how I am supported and freedom to choose support that is right for me • I am trusted and given good information to make choices that are right for me • I will be treated as an expert in my life • I will be supported to live a good life, doing things that are important to me with people that are important to me
Values: • We will be open and honest with you • We will be authentic and act with integrity • We will be respectful and uphold your dignity • We will be friendly and bring joy/happiness • We will focus on you and not the task • We will be creative, thoughtful and reflective in our responses • We will be organised and informed • We will celebrate your successes • We will care about you and your life • We will take pride in supporting you to achieve your goals
Definitions: • Personalisation : People accessing support form social care having choice and control over their care and support and feeling respected as an individual • Personal Budget: A clear, up-front allocation of money that a person with eligible needs can use to design and purchase support to meet their social care needs • Direct Payments: One of a range of options for people getting a Personal Budget. Direct payments are cash payments paid directly to the person, for them to buy their own support, rather than have their support delivered by the local authority. • Individual Service Fund: An Individual Service Fund is where the person chooses a provider, rather than the Council or themselves, to manage their personal budget. The provider will use the ISF to arrange services and support, with the persons agreement. • Individual budgets: Similar to personal budgets but incorporating a number of different funding streams as well as social care money. The additional funding streams could include: Personal Health Budgets, Access to Work, Integrated Community Equipment Services, and Disabled Facilities Grant. (These options are currently not available in Essex)
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