A NEW WAY OF BANKING Segreteria di coordinamento Fisac/CGIL Gruppo Santander Italia
INTERPRETING THE NEEDS OF THE COMPANIES IN THE AREA � � � • International • Promoting the • Extension of services for start up of banking the companies new services for • More credit to companies fiscal, small and • Extension of administrative medium banking and legal companies services to services real estate • Implementatio services n of services to foreign companies
INTERPRETING THE NEEDS OF THE CLIENTS IN THE AREA � � � • New investment proposals for • Providing a better • Improving the “senior” clients clients service to foreign synergies in order paying particular to make all the attention to • Need for products welfare health and guaranteeing a individually call center able to managed by the • New investment communicate with banks of the same proposals for the clients and to Group more future and saleable meet their accessible and potential “junior” requirements clients paying • Improving the particular reception of attention to clients in the school branches performances obtained
RESULTS Actual support to the States’ economies Recovery of the primary role of Banks New Important Business Areas
RESULTS Creation of new business roles Recovery of professionalism and competences of the employees Employment of qualified staff
RESULTS Greater employee motivation (back again to autonomy and ability to propose) Maintenance and/or implementation of current staff Putting a stop to the closure of agencies
HOW TO REACH THE TURNING POINT Real commitment to innovation by the Banks Real desire of the employees to get back into the game An extraordinary and innovative training program for the employees
THANK YOU FOR YOUR ATTENTION
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