A Better Way to Recruit for Missouri A Collaborative Cross-departmental Pilot for Recruiting Essential, High-Turnover Positions 1
$38.6 Million in Overtime Source: DMH, MVC, DOC, DYS
Missouri’s T Turnover R Rates are S e Stagger ering C Compared ed to t the e Private te S Secto tor MO Exec ecutive ve B Branch Tu Turnover ver Rates es vs vs. Tu Turnover ver R Rates es of Other Sec ectors Highest st Other Se Sectors in 20 2017 17 Technology (Software) 13. 13.2% Missouri 21.2% 21. Retail/Consumer Products 13.0% 13. Oct. 2017 - Media & Entertainment 11. 11.4% Sept. 2018 21.2% t tur urnover r rate i is ne nearly t twice t the he 1 11.2% f for t the he g government/education/ n/non-pr profit sector 3 Source: https://business.linkedin.com/talent-solutions/blog/trends- and-research/2018/the-3-industries-with-the-highest-turnover-rates
Missouri’s E Exec ecutive e Branch A Agen encies es h have a e a Recruitmen ent Cris isis is Tu Turnover ver R Rates Oct. 20 2017 17 t through Se Sept. 2 2018 18 Mental Health 30.0% Public Safety 29.8% Corrections 23.2% Social Services 21.5% Labor & Industrial Relations 18.4% Revenue 18.2% Health & Senior Services 16.0% Economic Development 15.9% Elementary& Sec Educ 15.8% Ins, Fin Inst & Prf Reg 14.8% Office of Administration 14.7% Agriculture 14.1% Higher Education 13.9% Natural Resources 13.8% Missouri Transportation 12.7% Conservation 8.7% 4 Source: https://samii.mo.gov/hr/mobius/turnover-reports
Thes ese p positions a account f for over er 1 in 5 full-time me sta state te worker ers Vac acan ancy y by D Department a and Posit ition Fall 20 2018 18 Number of Facilities Number of Positions Number of Vacant Vacancy Rate Positions Department of 21 4,889 788 16.12% Corrections – CO I Department of 14 3,158 686 21.72% Mental Health - DSP Missouri Veterans 7 678 107 15.78% Commission (DPS) – CNA I Department of Social 37 620 92 14.84% Services-Youth Specialist Total 79 9,345 1,673 17.9% 5 Source: DOC, DMH, MVC, DSS from Department Data Gathered Fall 2018
Thes ese p positions a also s suffer er from h high t turnover er r rates es Turnover R Rates b by D Department a and Posi osition on Fall 2 201 018 Turnover Rate Department of 31.43% Corrections – CO I Department of 43.94% Mental Health - DSP Missouri Veterans 128.78% Commission (DPS) – CNA I Department of Social 48.41% Services-Youth Specialist Total 41.85% 6 Source: https://samii.mo.gov/hr/mobius/turnover-reports
All f four o r of t the hese de depart rtments ne need t to recru ruit cand ndidates with s simila ilar b bac ackgrounds an and qualifi alificatio ions Min inim imum Quali lific icatio ions f for Essentia ial, l, E Entry-level p posi osition ons ( (20 2018 18) DOC DMH DSS DPS (MVC) Position Corrections Officers Direct Support Youth Specialists Certified Nurse Aids Professional Qualifications High School High School High School Two or more years of Diploma/GED Diploma/GED Diploma/GED & 60 hours work experience or from an accredited Age: 19 Valid Driver’s License college or university or 2 High School years of experience with Diploma/GED or Valid Driver’s License by direct care Assignment Possession of a nursing Valid Driver’s License assistant certificate Ability to Maintain and/or possession of a Firearms Certification medication technician certificate Essential Functions Evaluation Background Pass Background Check Pass Background Check Pass Background Check Pass Background Check Check and Drug Screen and Drug Screen and Drug Screen and Drug Screen 7 Source: Office of Administration UCP Classification: https://oa.mo.gov/personnel/classification- specifications/c MVC Job Announcement: https://mvc.dps.mo.gov/jobs/index.php
Current State R e Recruitmen ent S Strateg egies es a are e NO NOT Working The State o of R Recruitment – Nov ovember 2 201 018 DOC DMH DSS DPS (MVC) Recruitment Focus Statewide and Facility (3 Facility Facility Statewide and Facility dedicated regional recruiters, recruitment teams within each facility) Training for the No No No No Recruiters Time Dedicated to Statewide-100% Statewide-0% Statewide-25% Statewide-150% Recruitment Facility-55% Facility-60% Division/Facility- 5% Facility - -- Standardized Tracking of No No No No Recruitment Data 8 Source: DOC-FRDC, DMH-NWCS, DSS, MVC
Current State R e Recruitmen ent S Strateg egies es C Compared ed to P Private e Secto tor a and Other S Sta tate tes 9 Source: Private Sector, Other State Correctional Facility-Oregon & Maine
A Better W r Way y to R Recru ruit f for r Missouri ri Rec ecruiting g Capabilities es s should b be focused ed on ge geographic l locati tions a and/or target t demog mograp aphic Establish standardized r rec ecruitm tment t bes est t practi tices t that t are d e del elivered a at t the e dep epartm tmental l level Establish s standardized ed p proces esses es o of t tracking d data Incen entives es to to make j e jobs more a appea ealing Linkages ges for c cross-dep epartm tmen ental r recruitment c capabilities es 10
A C Cross-Departmen ental P Pilot P Projec ect i in No Northwes est Reg egion • Why the Northwest Region? Cumulative Vacancy Rate of 20% Unemployment Rate 2% Covers 10 Facilities in the Region 11 Source: DMH, MVC, DOC, DYS Personnel Departments & https://www.missourieconomy.org/images/indicators/unemp/unemp_1811.jpg
Th The St State of of M Missouri nee eeds to t o take a a new c col ollaborative approac ach t to recruiting for t thes ese e e essen ential, e entry lev evel el posi ositi tions Proposed Collaborati tive App Approach Benef efits of A Approa oach • • Dedicated Recruiters & Training Collaborative • • Messaging & Marketing Applicant Focused • • Best Practices in Rural Area Efficient • • Standardize Tracking of Data Centralized • Targeted • Improved Reputation 12
Mea easuring Su Success of of th the Cr e Cross-Depar artmental al P Pilot Decr ecrease th the v vacancy r rate b by 3% or m mor ore by the end o of t the p pilot Assuming Similar Vacancy and Turnover as in 2018 13
Questions? 14
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