A B C D E F G L M Date Time Time Room/Location Type of Lead presenter Co-Presenter(s) Title of Presentation Summary 1 Start End Session 10/3/2018 9:00 AM 9:50 AM Porter Concurrent James Breslin Maryann Kope & Professionals and Peer As learning center professionals, we often work with students in peer Joannah O'Hatnick Educators: Making Sense of educator roles every day. They provide tutoring, mentor their peers, and serve in a variety of leadership capacities. However, there is scant Critical Relationships research about how we, as learning center professionals, and our profession overall make sense of students in these roles, and how that meaning making impacts the efficacy of our work and the paradigms that underpin it. A group of American and Canadian colleagues has been investigating these questions and will present data from our groundbreaking survey research and introduce a new paradigm for conceptualizing these critical relationships. 2 10/3/2018 9:00 AM 9:50 AM Olmstead Concurrent JoAnna Cline Barbara Pietro, Kathy The session is intentionally designed to follow the format of a patient Prescribing a Plan for Success Pittman & Leeanna encounter with a medical provider. The presentation uses this Morgan framework to create a step by step guide to allow for an individualized and solutions-based approach. The steps include: build the relationship (trust), ask relevant and appropriate questions (intake), identify area of concern (diagnose) and create a plan for success 3 (treatment plan). This presentation will describe how Calvin College’s Center for Student 10/3/2018 9:00 AM 9:50 AM Whitney Concurrent Kyle Heys Caitlin Finch Expanding the Center: Peer Success innovatively used peer educators through residence life and educators in the residence halls classroom collaborations. EBI data inspired a new academic volunteer and classrooms peer position within the residence halls called Academic Help Ambassadors (AHA). Since 2013, the program has grown and improved learning support at Calvin. Additionally, the Center for Student Success continues to uses embedded tutors to support academically under prepared students. Audience members will leave with new ideas on how to integrate peer staff into both the residence hall and classroom to expand academic support. 4 Websites have tremendous potential to make learning centers and their 10/3/2018 9:00 AM 9:50 AM Schoellkopt Concurrent Matthew Harris Unleashing the Potential of Your programs more accessible to the student populations they serve and Website reduce the cost of marketing materials. In a practical sense, how can learning center professionals not dedicated to website design or management optimize their web presence to best reach students with information and resources? This best practices in technology presentation will include an overview of accepted and tested web design principles, discuss strategies for website management, and conclude with discussion and formation of goals for participants. 5
A B C D E F G L M Date Time Time Room/Location Type of Lead presenter Co-Presenter(s) Title of Presentation Summary 1 Start End Session 10/3/2018 9:00 AM 9:50 AM DeVeaux Concurrent Katherine LeRoy Mindful or Mind Full? The Role The American College Health Association found in a 2015 study that more than 85 percent of students said they “felt overwhelmed” by the of Mindfulness on Student demands of college. And a third of all student said stress had a Success and What That Means negative effect on their overall academic performance. Mindfulness for Our Learning Centers practice has been shown to help students manage this kind of stress as well improve focus and concentration. For this reason, coupled with the fact that our students’ academic success is inextricably linked to their emotional well-being, promoting simple mindfulness strategies with our students can go a long way in helping them achieve balance not only along their academic journey but throughout their life. In this workshop, I will outline some of this research and share the multifaceted approach our Academic Resource Center has taken in helping our students incorporate mindfulness as a way to improve concentration and focus as well as reduce stress and anxiety. 6 “Making Employee Performance 10/3/2018 9:00 AM 9:50 AM Cascades I Concurrent Susan Smith Roads This session will focus on SMART employee performance appraisals for Learning Center professional staff and student peer tutors. Appraisals SMART: Specific, Discussion will range from providing feedback on work performance Manageable, Achievable, Relevant and Timely” and accomplishments to recognizing opportunities for professional development. Additionally, the importance of an employee having a clear position description and understanding of performance criteria such as concern for safety, customer service, problem solving, quality of work and productivity, and teamwork will be highlighted. Finally, participants will examine possible appraisal pitfalls including: focusing on an isolated incident, the “halo” effect, length of service bias, and 7 personality conflicts. 10/3/2018 9:00 AM 9:50 AM Governors Concurrent Mercedes Torrez At Texas A&M-San Antonio the Academic Learning Center piloted a Layered Leadership Model: Layered Leadership model in the 2017-2018 academic year. The Creating Opportunities for Skill program was designed to not only aid center staff in managing daily Development in Tutors operations, but also created leadership opportunities for tutors. This presentation will offer an overview of the layered leadership model, including a discussion of the successes and shortcomings of the program, as well as suggestions for implementation. 8 10/3/2018 9:00 AM 9:50 AM Cascades II Concurrent Jen Welch Graduate-level students and tutors are a unique group, given their Graduate-Level Peer Tutoring: career-mindedness, intense programs, non-traditional age Unique Benefits, Unique demographic, and complex lives outside school. This session will Considerations realistically assess common challenges while also exploring the special 9 benefits a graduate-level tutoring program can provide. 10/3/2018 9:00 AM 9:50 AM Red Jacket Concurrent, Elisha Teague Diversifying Your Academic In the past decade, many universities have seen a significant increase Live Support Services to Meet the in their online/distant learner population. This change is causing Streaming Learning Centers to reevaluate their academic support offerings to Needs of Distant/Online Learners ensure they are meeting the needs of all students. This session will explore Franklin University’s journey to diversify our academic support services to meet the needs of our distant learners. With just a few tweaks, we were able to use our own tutors to provide robust online academic services (tutoring, online writing review, targeted outreach, and online workshop & SLA programs) Come learn how you may be able to replicate this at your institution! 10
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