Knowledge Management Institute 707.009 Foundations of Knowledge Management „Business Process Oriented Knowledge Management“ Markus Strohmaier Univ. Ass. / Assistant Professor Knowledge Management Institute Graz University of Technology, Austria e-mail: markus.strohmaier@tugraz.at web: http://www.kmi.tugraz.at/staff/markus Markus Strohmaier 2008 1
Knowledge Management Institute Overview Previously: • Knowledge Organization / Categorization • Broad Knowledge Bases • Knowledge Acquisition Systems Perspective + • Knowledge Transfer • Organizational Knowledge Repositories • (Cognitive Psychology Theories) Organizational Perspective + Today: Business Process Oriented Engineering Knowledge Management Perspective Markus Strohmaier 2008 2
3 Schools of KM [Earl 2001] 2008 Knowledge Management Institute Markus Strohmaier
Knowledge Management Institute Presentation Overview Agenda: � – Introduction & Motivation – Research Challenges & Objectives – Principle Approach – The B-KIDE Framework & Tool – Proof of Concept e d g e w l n o – Applicability k r t p o p s u d n a f y n t i e i d e w a n c w H o ? n s o a t i i z a n g o r n s i s e e s c r o p Markus Strohmaier 2008 4
Knowledge Management Institute Changing Work Practices http://www.heise.de/newsti cker/Vor-50-Jahren-Der- Wissensarbeiter-betritt-die- Buehne--/meldung/121342 (Heise, 8. Jän. 2009) Markus Strohmaier 2008 5
6 (1936) Taylorism & Fordism 2008 Knowledge Management Institute Markus Strohmaier
Knowledge Management Institute Organization of Work – Taylorism & Fordism – Frederic Taylor: Principles of Scientific Management – devised a means of detailing a division of labor in time-and-motion studies and a wage system based on performance. – Henry Ford: Industrial production of the automobile – Mass production Markus Strohmaier 2008 7
8 ISO 9001:2000 Process-Oriented Management 2008 Knowledge Management Institute Markus Strohmaier
Knowledge Management Institute Manual vs. Knowledge Work Knowledge Intensity : Learning time Half life Decision scope http://www.flickr.com/photos/papuass/ Agent impact Complexity : Process steps Involved agents Interdependency Process dynamic Markus Strohmaier 2008 9
Knowledge Management Institute ISO 9000 Certifications in Europe (Source: The ISO Survey (...): Twelfth cycle : Dec, 31 th 2002) Dec Dec Dec Dec Dec Dec 1997 1998 1999 2000 2001 2002 ISO 143.674 166.255 190.248 220.127 269.950 292.970 9000 ISO 22.888 76.678 9001:2000 Process Oriented Approach Challenge 1: Optimization of Process Networks Markus Strohmaier 2008 10
Knowledge Management Institute Future Relevance of Management Tools (conducted in 2003/09, 114 Consultants from D, A, CH. Source: Prof. Matzler) Markus Strohmaier 2008 11
Knowledge Management Institute Customer Satisfaction (conducted in 2003/09, 114 Consultants from D, A, CH. Source: Prof. Matzler) Markus Strohmaier 2008 12
13 Relation between Business Processes & Based on [Remus02] Knowledge Processes 2008 Knowledge Management Institute Markus Strohmaier
Knowledge Management Institute Business Process Oriented Knowledge Management Application Domains AD-HOC [Far03], Advisor [SP01], MODEL [PPS02], ... Business Aris [Sch96, Sch00], Process K-Modeler [GPSW03], Learning Papavassiliou et al. BKM [BsV00, [PMA02, PNAM02], Har02], KNRM Business ... Business [RES+00], GPO- Process WM [Hei01, Process MHV03], Support Modelling [HHDG02], [Jan00], Business [MHA03], ... Process Analysis Business Business Process Process Milos [MH99, MT02], I m provem ent Promote [KT00, Execution KODA [AHMM02, AHMM02, TK02, DHB01], indiGO WK02, Woi03, WK03], [VA+02, DRA+03], ... Workbrain [WWT98], EULE [RMS00], ... Markus Strohmaier 2008 14
Knowledge Management Institute Presentation Overview – Introduction & Motivation � – Research Challenges & Objectives – Principle Approach – The B-KIDE Framework & Tool – Proof of Concept – Applicability Markus Strohmaier 2008 15
Knowledge Management Institute Research Challenge 1 Networks of Business Processes � How can Networks of Business Processes be Supported? – Current BPM Approaches Focus on Single Business Processes – Industrial Standards suggest to Focus on Business Process Networks and – Interactions [iso00c] – Knowledge Flows represent a Type of such Interactions [Str03] – Improvement of Knowledge Intensive Business Processes stronger relates to an Improvement of Knowledge Flows rather than Workflows [RL00] Markus Strohmaier 2008 16
Knowledge Management Institute A Knowledge Infrastructure Development Project Identification of Knowledge Flows Participation in Knowledge Flows Support for Knowledge Flows Based on [Schreiber et al. 02] Markus Strohmaier 2008 17
Knowledge Management Institute Presentation Overview – Introduction & Motivation – Research Challenges & Objectives � – Principle Approach – The B-KIDE Framework & Tool – Proof of Concept – Applicability Markus Strohmaier 2008 18
Knowledge Management Institute A Simplified Example – Knowledge about Work & Knowledge Flows customers Acquisition Process relevant knowledge flows Dev. Process Marketing Process Problem: How can such knowledge flows be identified and supported ? Markus Strohmaier 2008 19
Knowledge Management Institute Knowledge Work Modeling and Analysis – Who depends on what kind of knowledge? – Who do people turn to in order to acquire knowledge? – How is knowledge transfer executed and facilitated? – What instruments are used? – How is knowledge being transferred across organizational units / business locations? – Who knows what? – … Markus Strohmaier 2008 20
Knowledge Management Institute Principle Approach Know ledge Process ( I ) Generation I I I I V ( I I ) Storage I I I ( I I I ) Transfer ( I V) Application e.g. Portals Business Process Perspective Waste of Ressources? Data Transformation Knowledge Process Perspective Markus Strohmaier 2008 21
Knowledge Management Institute So, What are Knowledge Processes? Simple Definition: The flow of information Precise Definition: Knowledge processes describe distributed, organizational knowledge work. Thereby, knowledge processes typically include descriptions of [Str03b]: knowledge flows, specific knowledge activities, involved persons or roles and associated business processes regarding a certain knowledge domain. Process/Role Markus Strohmaier 2008 22
23 The Principle Approach Requirements Analysis & 2008 Transformation Knowledge Management Institute Data Markus Strohmaier
Knowledge Management Institute Presentation Overview – Introduction & Motivation – Research Challenges & Objectives – Principle Approach � – The B-KIDE Framework & Tool – Proof of Concept – Applicability Markus Strohmaier 2008 24
Knowledge Management Institute The B-KIDE Framework and The B-KIDE Tool B-KIDE : B usiness process oriented K nowledge I nfrastructure DE velopment Markus Strohmaier 2008 25
Knowledge Management Institute B-KIDE Model Architecture The Modelling Structure in UML Markus Strohmaier 2008 26
27 The B-KIDE Tool 2008 Knowledge Management Institute Markus Strohmaier
Knowledge Management Institute B-KIDE Tool – Knowledge about Making the Case customers Interviews with Acquisition Process Dev. Process Knowledge Analyst Marketing Process Problem: How can such knowledge flows be identified and supported ? Markus Strohmaier 2008 28
Knowledge Management Institute KnowFlow Toolset Interview Tools Analysis Tools • B-KIDE Tool • Know Flow Reports Client-based Client-based application application • Know Flow Web Web-based Repository Interview and Interviewmgt. application Markus Strohmaier 2008 29
Knowledge Management Institute B-KIDE Tool Principle & Functionality B-KIDE Tool Internal Structure Knowledge Analyst KI Designer Markus Strohmaier 2008 30
Business Current Knowledge Management Institute Processes Interview Role B-KIDE Tool Interview Questions What information do you need in order to be able to execute this business process? Interview Storage Application Generation Transfer Answer Fields B-KIDE Specific Knowl.Act. B-KIDE Reference Models Knowledge Business Organization. Transfer Storage Domain Process Role Object Object Markus Strohmaier 2008 31
32 Live Demo - _________ The B-KIDE Tool 2008 Knowledge Management Institute Markus Strohmaier
Knowledge Management Institute B-KIDE Tool B-KIDE Tool is an instrument for : – Identification of Knowledge Processes – Development of Knowledge Infrastructures B-KIDE Tools achieves that through – Support for Interview Situations (Model Creation) – Support for Analyzing Created Models (Model Analysis) – Support for Designing Supportive Knowledge Infrastructures Markus Strohmaier 2008 33
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