7 th Ohio First Year Summit Celebrating the Past, Envisioning the Future October 16, 2009 University of Dayton Beverly Jenkins * Kathleen Henderson * Sharon Wright
Beginning premise - using guiding documents to steer forward Broadening our horizon - traditional transition period Partners in this educational journey Best practices for transformational change Questions/discussion
• The challenge – “New times call for new methods” • The guiding documents used to identify means to foster collaboration, establish change and formulate the mission and goals of a new offjce.
The outcome The Offjce of Student Success is a vital expression of the Marianist mission, serving as a viable resource for families and students to navigate the University of Dayton community. We strive to support all students and families while providing an avenue to access campus resources to ensure success. We provide strong customer service, retention analysis with an emphasis on student engagement.
The stafg fg • Staffjng in the new Offjce of Student Success includes: • Professional stafg – an executive director, 2 associate directors; OSS – Engagement 1 director and 1 associate director • T wo graduate interns • Fifteen undergraduate student employees • Additional partners: InsideT rack
The millennial model University Student Families
The Offj ffjce of Student Success serving Millennials Health Career Dean’s and Services Offjce Counselin g The Offjce of Student Success Residence Student Life Life
Engagement through the pre-enrollment, enrollment, orientation, and start - virtual orientation and coaching
Engagement: Virtual Orientatj tjon Web tool for students and parents Used after a student deposits Class Scheduling Placement T ests Roommate Selection-First Year Choices Alcohol Edu Network with other students, faculty and stafg
Engaging families - establishing the partnership Parent VO Posting information that is essential in keeping families up-to-date Encouraging parents to address their concerns Keeping response time – real time Supporting parents through education Encouraging parents to support each other
A new transitj tjon to college through coaching Success Coaching and InsideTrack a new partnership What is success coaching? Getting the most out of your college experience Choosing extra-curriculars Time Management Connecting with the appropriate resources/services
Afu fuer VO . . . Keeping Families Connected OSS a “One Stop Shop” for resources and information Parent Student Community (internal and external) A key resource on campus How to reach our stafg Website www.udayton.edu/oss
• Research • Outreach • Collaborate • Communicate • Measure Results
Research: Includes asking colleagues What are we already asking? Are we collecting/tracking any data? If so, how? What else would be useful to know? Enrollment Withdrawal Form
Outreach to Parents Outreach Student workers called all the parents of fjrst year and sophomore students in Spring 2008, to see how the year has been going and to introduce the Offjce of Student Success as a resource
Call Results First Years Spoke with 512 parents of fjrst year students 455 had no issues and/or were happy 57 had issues that required follow up 7 of the 57 who had issues requiring follow up did not return to UD Sophomores Spoke with 323 parents of sophomore students 297 had no issues/were happy 26 had issues requiring follow up 4 of the 26 who had issues requiring follow up did not return to UD
Outreach to Students: Class of 2009 gives advice to the Class of 2013 “Take advantage of all this University has to offer. Live each day as a new day. You don't want to look back on graduation day wishing you had done anything differently.”-Kristen (Criminal Justice) “Choose a major you like and don't be afraid of changing after your first year. If you are unsure at first go undeclared, then choose.”-Maroun (Computer Engineering Technology) “Call home on Sunday's.”- Michael (Mechanical Engineering) “Keep your dorm doors open; best way to meet new people.”-Kristen (Public Relations/Marketing) “Get to know a diverse group of people. Always smile and say hi, you never know who you will meet.”- James (Communication/Marketing) “Make sure you take your freshmen year seriously, don't decide to slack off in the beginning because you will regret it in the end.”-LaTorie (Industrial Engineering) Remember who you are. Don't get lost in the crowd. Never give up. Work hard. And thank your parents for providing you with this education. Have no regrets!!!”-Annie (Marketing) “Learn from your mistakes; and don't be afraid to make some.”-Richard (Finance/Spanish/Entrepreneurship) “Take advantage of every opportunity and study abroad one semester.”-Alex (Sports Managment) “Cherish every minute of your UD experience. Make friends that become family. Take risks and seek out opportunities. Recognize how blessed you are to be at UD.”-MaryJo (English/Political Science)
Collaborate • Institutional Reporting Offjce • Information T echnology Offjce – Reports • Students who are enrolled one term, but not the next • Students who take a semester ofg and return • Students who request a transcript • Registration at a glance • Deans Offjces • Resident Advisors (bulletin board) • Student Development
Communicate: UDFLYER Hotline
Retentj tjon/Atu turitj tjon of Full-Time First Year Students Fall to Fall Entering 2008 2007 2006 2005 2004 year Retentio 86.8% 86.2% 87.2% 85.6% 86.3% n Attrition 13.2% 13.8% 12.8% 14.4% 13.7% 23
Current Projects Phone call and e-mail outreach to students from student workers Communication plan for currently enrolled students Newsletter/communication plan for parents “Smart Flyers have Co-Pilots” campaign
Thank you!
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