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6.8 million customers (Millions) 149 million monthly transactions 45% growth in 2 years 2 3 1 Customers who buy online or make 50% of their monetary transactions online or 50% of their non-monetary transactions online 2 Digital: Mobile and internet banking 3 off-branch: Mobile, internet, POS, Call center, ATM, kiosk, office banking, direct debit.
30 (in units) Digital Digital Digital Digital
Private banking (#1) Middle-market (#1) SMEs – Businesses (#1) Corporate (#1) Enalta (#1) SMEs – Pyme (#1) Affluent (#1) Consumer (#3)
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