2019 Employee Climate Survey Presented to: Mecklenburg Board of - PowerPoint PPT Presentation

2019 Employee Climate Survey Presented to: Mecklenburg Board of County Commissioners Monica R. Allen, PhD – Director, Strategic Planning & Evaluation October 8, 2019

Presentation Agenda • Overview (Background, Timeline, Response Rates, Demographics) • Enterprise Index Results • Items of Interest • Business Support Items • Communicating Results with Employees 2

Background & Methodology Purposes of the Employee Climate Survey (ECS): 1. Assess employee motivation and satisfaction (11 measures) and employee development (5 measures) 17th 2. Assess progress toward performance management goals 3. Identify employee perceptions of business support services 4. General sentiments from employees Year Methodology: 1. Administered online using Qualtrics software from April 22 – May 13 2. Assessed approximately 60 corporate items and various department‐specific questions 3. Majority of the results shown reflect the percent of respondents that select agree or strongly agree 3

Employee Climate Survey Project Timeline Preparing Analyzing Survey Data (Feb – Mar) (Jun – Jul) Launching Sharing Survey Results (3 weeks in (Aug – Oct) Apr – May) 4

Response Rate (FY2004‐2019) 80% 81% 80% 80% 74% 72% 66% 70% 66% 62% 67% 61% 66% 60% 58% 56% FY04 FY05 FY06 FY07 FY08 FY09 FY10 FY11 FY12 FY13 FY14 FY15 FY16 FY17 FY18 FY19 5

Demographics Age: Employee Population vs. Survey Respondents Gender: Employee Population vs. Survey Respondents 3% Under 25 1% 19% 25 to 34 61% Female 17% 63% 28% 35 to 44 29% 29% 45 to 54 39% 30% Male 20% 37% 55 or older 21% Race/Ethnicity: Employee Population vs. Survey Respondents 55% Black / African‐American 47% 35% Non‐Hispanic / White 38% 6% Hispanic / Latino 6% 1% Asian / Pacific Islander 1% 1% Other 7% 6

Photo by Stephen Dawson on Unsplash Enterprise Index Results • Employee Motivation & Satisfaction Index • Employee Development Index

Employee Motivation & Employee Development Index Satisfaction Index (11 items) (5 items) • • My supervisor treats me with respect. My supervisor supports my participation in professional development • My supervisor provides the flexibility I need opportunities. to balance work and personal life. • My supervisor provides sufficient • My supervisor treats me fairly. feedback regarding my performance. • My supervisor acknowledges my • My supervisor provides timely feedback achievements. about my performance. Enterprise Index • My supervisor encourages an open exchange • My supervisor annually assesses progress of ideas. on my individual development plan. Items • My supervisor encourages creative thinking. • I have a workplan that includes an individual development plan (IDP). • I am able to openly communicate concerns to my supervisor. • My co‐workers are willing to assist each other. • My co‐workers are respectful of each other. • I would recommend Mecklenburg County to others as a good place to work. • Most days I feel good about coming to work. 8

Employee Motivation & Satisfaction Index Results 9

Employee Motivation & Satisfaction Index Recession Impact on County Employee 87% 88% 88% 89% 89% 88% 89% 89% 90% 88% 88% Motivation & 85% 84% 85% 86% Satisfaction 84% 81% 82% 82% Index 82% ‐ Perceptions of County 80% 79% ‐ Supervisors 78% ‐ Coworkers 76% 74% 72% 70% FY04 FY05 FY06 FY07 FY08 FY09 FY10 FY11 FY12 FY13 FY14 FY15 FY16 FY17 FY18 FY19 Target 10

Employee Motivation & Satisfaction Items in the Motivation & Satisfaction Index FY17 FY18 FY19 Index Results My supervisor provides the flexibility I need to 92% 93% 93% balance work and personal life. My supervisor treats me with respect. 93% 94% 93% My supervisor treats me fairly. 90% 91% 91% My co‐workers are willing to assist each other. 90% 90% 90% 3‐Year County‐Level Trend My co‐workers are respectful of each other. 88% 88% 88% 89% 89% 88% My supervisor acknowledges my achievements. 87% 88% 88% I am able to openly communicate concerns to my 87% 87% 88% supervisor. My supervisor encourages an open exchange of ideas. 86% 87% 87% My supervisor encourages creative thinking. 85% 87% 87% I would recommend Mecklenburg County to others as 85% 84% 85% a good place to work. Most days I feel good about coming to work. 85% 85% 84% FY17 FY18 FY19 County Target (FY15 ‐ FY17: 84%; FY18 ‐ FY19: 88%) 11

Employee Motivation & Satisfaction Index Results (by race/ethnicity) 93% 90% 89% 89% 84% 82% 81% 80% American Indian / Asian / Pacific Black / African‐ Hispanic / Latino Multiracial Non‐Hispanic / Other Unspecified Alaskan Native Islander American White Motivation & Satisfaction Index by Race/Ethnicity Target (88%) 12 Responses reflect percent “strongly agree” and “agree”

Employee Motivation & Satisfaction Index Results (by tenure) 93% 90% 89% 88% 88% 88% 87% 85% Less than one More than 1 More than 2 More than 5 More than 10 More than 15 More than 25 Unspecified year year, up to 2 years, up to 5 years, up to 10 years, up to 15 years, up to 25 years years years years years years Motivation & Satisfaction Index by Tenure Target (88%) 13 Responses reflect percent “strongly agree” and “agree”

Employee Motivation & Satisfaction Index Results (by age) 91% 90% 89% 88% 87% 83% Under 25 25 to 34 35 to 44 45 to 54 55 or older Unspecified Motivation & Satisfaction Index by Age Target (88%) 14 Responses reflect percent “strongly agree” and “agree”

Employee Motivation & Satisfaction Index Results (by job level) 93% 90% 88% Frontline Supervisor/Manager Senior/Executive Motivation & Satisfaction Index by Age Target (88%) 15 Responses reflect percent “strongly agree” and “agree”

Employee Development Index Results 16

Employee Development Index Employee 95% 90% 90% 90% Motivation & 89% 89% 90% Satisfaction 85% Index 80% ‐ Perceptions of County 75% ‐ Supervisors 70% ‐ Coworkers 65% 60% 55% 50% FY15 FY16 FY17 FY18 FY19 17 Target

Employee Development Index Results Items in the Development Index FY17 FY18 FY19 My supervisor annually assesses progress on my 95% 95% 94% individual development plan.* 3‐Year County‐Level Trend My supervisor supports my participation in 92% 92% 92% 90% professional development opportunities. 89% 89% I have a workplan that includes an individual 88% 89% 87% development plan (IDP). My supervisor provides sufficient feedback regarding 87% 87% 88% my performance. My supervisor provides timely feedback about my 86% 85% 86% performance. FY17 FY18 FY19 County Target (FY15 ‐ FY17: 84%; FY18 ‐ FY19: 88%) 18 *Results reflect % Yes response to “I have a workplan that includes an individual development plan.”

Items of Interest • Perceptions of Workload • Valuing County Employees

Perceptions of Workload SURVEY ITEM: MY WORKLOAD IS REASONABLE EMPLOYEE COMMENTS: “The workload is reasonable and manageable for 81% 78% the unit size we have.” 76% 76% 73% “Teamwork, teamwork, teamwork. The more people work together the easier the workload becomes.” “Simply put, we need additional staff.” “It has been noted that the workload is not distributed equally. Some of the positions need to be re‐evaluated because of the heavy load and some because of the extremely light workload.” FY15 FY16 FY17 FY18 FY19 20 Responses reflect percent “strongly agree” and “agree” 20

Valuing County Employees SURVEY ITEM: THE EXECUTIVE LEADERSHIP OF SURVEY ITEM: THE BOARD OF COUNTY MECKLENBURG COUNTY VALUES COUNTY COMMISSIONERS VALUES COUNTY EMPLOYEES EMPLOYEES 80% 79% 79% 87% 85% 85% 73% 81% 71% 79% FY15 FY16 FY17 FY18 FY19 FY15 FY16 FY17 FY18 FY19 21 21

• Asset and Facilities Mgmt. (Maintenance + Security) Business Support Items • Human Resources • Information Technology Services • Public Information

100% 90% 90% 90% 89% 88% 88% 87% 87% 90% 85% 83% 80% 70% 60% 50% 40% The interior of the facility where I work is generally clean in appearance The exterior (grounds) of the facility where I work is generally well maintained FY2015 FY2016 FY2017 FY2018 FY2019 County Maintenance: Business Support Questions 23 Responses reflect percent “strongly agree” and “agree”

County Maintenance: Business Support Comments “VCW is always clean. The restrooms are cleaned multiple times a day. Even the kitchen with such a large staff is never lacking. The trash is always picked up. Even Facility Maintenance staff are always friendly.” “If I could say anything to the maintenance team, it would be "Thank You" for an outstanding job!!!!!! The entire building is "Always" clean & fresh even during bad weather. This facility has a fantastic cleaning crew maintaining it inside as well as outside! The landscaping is also beautiful which is great to see when entering and exiting the facility.” “Bathrooms never really clean. Lobby is not cleaned ‐ tables not wiped down, stains on furniture, dust everywhere.” 24