2018 2018 Santa Mon Monica Re Resident Satisfaction Survey November 2018
Me Meth thodology • Address-based sample • Survey invitations mailed to 8,000 randomly selected residential addresses in Santa Monica • Website/Phone based survey • 690 total completes (9% response rate) • 659 completes online • 31 by phone • Fielded 6/21 to 7/20 • $5 gift card from three local SM businesses (Winners of the Most Loved Santa Monica Coffee Bar/Bakery and Ice Cream/ Frozen Yogurt/ Confectionary Shop Categories) provided as incentive to those who completed the survey • Margin of error is +/- 3.71% 1
2 • Across the SM residential satisfaction surveys over the past decade, despite changes in methodology, question wording, and response categories, we find three common themes: 1. Exceptionally high levels of satisfaction with Common city services overall Themes 2. The highest satisfaction is consistently found with library services, trash and recycling collection, parks and beaches, fire fighting, and tree trimming 3. Lower levels of satisfaction are found with parking, traffic, and homelessness services.
Satisfaction Ratings 3
Ra Rati ting ng Santa Mo Moni nica as a Place to Li Live Very positive ratings for Santa Monica as a place to live Excellent, 41% Poor, 2% Pretty good, 46% Only fair, 10% Not sure, 1% Generally speaking, how would you rate the City of Santa Monica as a place to live? 4
Ci City o y of Sa Santa M Monica J Job R Ratings gs: O Overall Providing city services overall Not sure Dissatisfied (1,2,3) Neutral (4) Satisfied (5,6,7) 4% 9% 9% 78% Please rate your satisfaction with the job the City of Santa Monica is doing in providing city services overall. 5 (7-point scale)
Ci City o y of Sa Santa M Monica J Job R Ratings gs ( (Most Sa Satisfied) Services with the highest satisfaction ratings Not sure Dissatisfied (1,2,3) Neutral (4) Satisfied (5,6,7) Trash and recycling 2% 7% 5% 86% Library services 12% 3% 3% 82% Water 7% 5% 6% 82% Beaches 4% 8% 8% 80% Tree trimming 4% 8% 9% 79% Parks 4% 9% 9% 78% Cultural/arts 10% 8% 8% 74% Firefighting/emergency services 26% 1% 2% 71% Ranked by Satisfied (5,6,7) Please rate your satisfaction with the job the City of Santa Monica is doing in each of the following areas. 6 (7-point scale)
Ci City of Santa Monica Job Ratings (Next Most Satisfied) Not sure Dissatisfied (1,2,3) Neutral (4) Satisfied (5,6,7) Environmental 14% 7% 9% 70% Litter/graffiti cleanup 3% 14% 14% 69% Communications 7% 15% 11% 67% Cleaning streets 20% 13% 67% Street repair 2% 19% 14% 65% Parking 2% 31% 14% 53% Reducing crime 8% 27% 13% 52% Ranked by Satisfied (5,6,7) Please rate your satisfaction with the job the City of Santa Monica is doing in each of the following areas. 7 (7-point scale)
City of Santa Mo Ci Moni nica Job b Rating ngs (Lower r Satisfact ction n or r Awarene ness) Not sure Dissatisfied (1,2,3) Neutral (4) Satisfied (5,6,7) Code enforcement 32% 16% 9% 43% 911 response 48% 6% 4% 42% Traffic services 42% 17% 41% Emergency preparation 49% 7% 6% 38% Provide homeless services 25% 35% 13% 27% Managing City finances 45% 22% 7% 26% Deal with homeless crisis 9% 59% 11% 21% Ranked by Ranked by Satisfied (5,6,7) Please rate your satisfaction with the job the City of Santa Monica is doing in each of the following areas. 8 (7-point scale)
Civic Participation 9
Ac Acti tiviti ties s Related d to Assi Assisti ting ng the the Homeless ss 17% say they did some kind of volunteer activity or attended a meeting on the issue in past year. 34% donated to a homelessness support agency. Nearly half report they gave money to a homeless person. 60% 48% 40% 34% 34% 20% 9% 9% 8% 2% 0% Gave to a Donated to an Volunteered Attended a Participated in Other None person who is organization with a public meeting an official homeless that supports homeless on the count of the homeless program or homelessness homeless people agency issue During the last twelve months, did you participate in any of the following activities related to homelessness in 10 Santa Monica? (Check all that apply.)
In Involv olvemen ement in in Volu oluntar ary/Char arit itab able le Or Organ aniz ization ions One-third of residents participate at least once a month in volunteer or charitable work 38% 40% 27% 24% 17% 20% 16% Weekly, 12% Daily, 5% 0% Never or almost Less than monthly Monthly Weekly or more Weekly or more never 20+ years in City All Respondents Thinking about your life at the moment, how often do you get involved in work for voluntary or charitable 11 organizations?
Participation in City-Sp Pa Sponso sored Events 0% 20% 40% 38% Twilight Concert Series 18-64: 42% 65+: 24% Other events on the Pier 23% 18-64: 26% 65+: 13% Main Street Summer Soulstice 21% 15% COAST Open Streets Festival Meet Me at Reed park programs 10% Parents: 18% Non-Parents: 8% Arts & Literacy Festival 9% Parents: 15% Non-Parents: 7% 6% Jazz on the Lawn at Gandara Park Parents: 10% Non-Parents: 5% Buy Local Health and Fitness Festival at… 6% Alt Car Expo 4% Dias de los Muertos @ Woodlawn… 4% Other 16% None 34% During the last twelve months, in which of the following events sponsored by the City of Santa Monica did you 12 participate? (check all that apply)
Transportation 1 3
Mo Modes of Transport rtati tion Outs tside of Neighborh rhood Walking is most frequent form of transportation; over half have ridden the Light Rail monthly or more often and about a third have ridden the Big Blue Bus monthly or more often Never Once Few times/month Few times/week Daily/nearly daily Walking to destination (94% in last month) 6% 4% 21% 25% 44% Bicycle (53% in last month) 47% 11% 22% 12% 8% Ride-sharing service (76% in last month) 24% 18% 42% 14% 3% Big Blue Bus (36% in last month) 3% 64% 15% 13% 5% Metro bus (19% in last month) 81% 10% 7% 1% 1% Expo Line light rail (54% in last month) 1% 44% 31% 21% 3% Ranked by Daily In the past month, about how often did you use any of these modes of transportation to get to a destination 14 outside of your neighborhood?
15 Public Safety
Vi Views o on Cr Crime Over half think the level of crime has increased compared to a year ago Increased a lot Increased a little Decreased a little 60% 55% 25% 40% 21% 21% 20% 30% 3% 0% Increased Decreased Remained about the Unsure same Compared to a year ago, do you think the level of crime in the City of Santa Monica has: 16
Co Conne nnect ction n be between n di dissatisfact ction n with h respo pons nse to homelessne ho ness and nd a sens nse tha hat cri crime is incr ncreasing ng There is greater dissatisfaction with how the City is dealing with the homelessness crisis among residents who say crime has increased in recent years Crime has increased Crime has stayed the same 0% 20% 40% 60% 54% Crime has increased 30% Crime has stayed the same Dissatisfied (1, 2) Please rate your satisfaction with the job the City of Santa Monica is doing in each of the following areas. 17 (7-point scale)
Sa Safety y in Public Sp Spaces Most residents feel safe when visiting shopping areas, the Promenade, beaches and in their neighborhood. Only for the Pier, and for local parks and alleys, do 15% or more report feeling unsafe Not sure Unsafe (1,2,3) Neutral (4) Safe (5,6,7) Shopping and dining areas 5% 8% 87% 3rd St. Promenade 1% 10% 8% 81% Beaches 3% 10% 9% 78% Streets in your neighborhood 1% 11% 12% 76% Santa Monica Pier 5% 15% 11% 69% Parks 3% 21% 14% 62% Alleys in your neighborhood 2% 30% 17% 51% Ranked by Safe (5,6,7) How safe do you generally feel when visiting the following types of public spaces in Santa Monica? (7-point scale) 18
Co Concern A About V Vehicles Sp Speeding Nearly two in three residents concerned as pedestrians about speeding vehicles. 41% say they are concerned about speeding vehicles as a bicyclist Not sure Concerned (1,2,3) Neutral (4) Not concerned (5,6,7) As a pedestrian about vehicles speeding in your 63% 10% 27% neighborhood As a pedestrian about vehicles speeding on the 1% 56% 13% 30% major streets in Santa Monica As a driver/passenger about vehicles speeding 2% 50% 15% 33% in your neighborhood As a driver/passenger about vehicles speeding 2% 45% 14% 39% on the major streets in SM As a bicyclist about vehicles speeding in your 34% 41% 6% 19% neighborhood As a bicyclist about vehicles speeding on the 33% 38% 8% 21% major streets in Santa Monica Ranked by Concerned (1,2,3)) How concerned are you about each of the following? (7-point scale) 19
Sa Safety y as s a Pedestrian/Bi Bicyclist About one in in four pedestrians and bicyclists feel unsafe on Santa Monica streets Not sure Unsafe (1,2,3) Neutral (4) Safe (5,6,7) As a pedestrian crossing streets in SM 15% 1% 27% 57% Riding a bicycle in SM 13% 18% 26% 43% Ranked by Unsafe (1,2,3) How safe do you generally feel in each of the following situations: (7-point scale) 20
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