2015 PRODUCT SEMINAR I: 2015 GENERAL FARES & RULES Q & A - PowerPoint PPT Presentation

2015 PRODUCT SEMINAR I: 2015 GENERAL FARES & RULES Q & A II: UPDATED PROMOTIONS & NEWS Canada Branch

2015 General Fares and Rules Highlights of Difference between 2014 vs. 2015 General Fares 2015 General Fares will be effective on 18 Feb 2015 Subject 2014 General Fares 2015 General Fares Outbound date change / Reissue/Reroute fee CAD$100/per time CAD$50/per time Applies to Applies to Weekend surcharge Low/Shoulder/High Shoulder/High seasons seasons Advanced Purchase Fare X V Refund Fee CAD$100/per time CAD$150/per time 2

2015 General Fares and Rules 2015 General Fares will be effective on 18 Feb 2015 1. Seasonality: Low : 01JAN-31MAY/16AUG-30NOV/24DEC-31DEC Shoulder : 01JUN-21JUN/02JUL-15AUG/01DEC-11DEC High : 22JUN-01JUL/12DEC-23DEC 2. Child discount: Child (under 12 yrs): 75% of adult fare Infant (under 2 yrs): 10% of adult 1Y fare UM (5-11yrs) : Adult 1Y fare 3

2015 General Fares and Rules 3. Ticket Validity & booking class • Business Class: J31 (1Y)/C6M (6M) • Economy Class: 1Y – Y/B/M/K/V/T 3M - R/Q/H/N/X/L/S MILEAGE REFERENCE: RBD/MILEAGE % RBD/MILEAGE % J - 130% W/U - 115% C - 125% E/Y/B/M - 100% ( 1Y ) D - 115% K/V/T - 80% ( 1Y ) I - based on TKT RBD R/Q/H/N - 50% ( 3M ) X/L/S/G - 0% ( 3M ) 4

2015 General Fares and Rules 4. Stopover: • Business Class: Free stopover en-route • Economy Class: 1) Free stopover is permitted in each direction at gateway in YVR/SFO/LAX/NYC 2) China direct: Free in Taiwan each direction EX: F/B RLXD3MC – Stopover is permitted at TPE in each direction F/B QLXND3MC – Stopover not permitted including gateway 3) China via HKG: One free stopover in TC3 in each direction for certain fare types EX route: YVR-TPE-HKG-MU/KA/CX-SHA-HKG-TPE-YVR 4) HKG & Other destination: Stopover is permitted at CAD$100 each 5

2015 General Fares and Rules 5. Date Change fee: Outbound transpacific travel date change fee applies – CAD$50 each time. Child/Infant discount apply 6. Weekend Charge: Only apply to transpacific travel date for shoulder and High season Shoulder : 01JUN-21JUN/02JUL-15AUG/01DEC-11DEC High : 22JUN-01JUL/12DEC-23DEC Outbound and inbound transpacific travel date on FRI/SAT/SUN – CAD$30/each direction. Child/Infant discount apply EX: O/B on weekend and open return is permitted with weekend fare O/B on weekday and open return is permitted with weekday fare 6

2015 General Fares and Rules 7. Fare Basis guideline: Weekend fare is REMOVED for Low season travel EX: 1) YVRCAN/05MAY15 • QLND3MC /Q/3M/01JAN 31MAY  3M LOW SEASON fare direct flight with no stopover permitted in TC3 Q: BOOKING CLASS L: SEASONALITY (L: LOW) N: STOPOVER NOT PERMITTED D: DIRECT FLIGHT FROM TPE TO CAN 3M: TICKET VALIDITY C: CANADA FARES VIA WESTERN GATEWAY 7

2015 General Fares and Rules 7. Fare Basis guideline: Weekend Surcharge Applies to Shoulder season travel EX: YYCDEL/14JUN15 • KKWAD1YC/1Y/01JUN 21JUN  1Y WEEKEND fare direct flight with FREE stopover at gateway, stopover is permitted in TC3 with additional stopover fee CAD$100 each time K: BOOKING CLASS K: SEASONALITY (K: SHOULDER) W: WEEKEND ( X: WEEKDAY) A: INTERLINE SERVICE BETWEEN YYC-YVR BY AIR CANADA D: DIRECT FLIGHT FROM TPE TO DEL 1Y: TICKET VALIDITY C: CANADA FARES VIA WESTERN GATEWAY 8

2015 General Fares and Rules 7. Fare Basis guideline: Weekend Surcharge Applies to Shoulder season travel EX: 3) YEGPNH/11JUL15 • HKWOC/02JUL 15AUG  ONE WAY WEEKEND fare NON direct flight ( From TWN to PNH via SGN/HAN/BKK ) with FREE stopover at gateway, stopover is permitted in TC3 with additional stopover fee CAD$100 each time ** INTERLINE SERVICE BETWEEN YEG-YVR BY WS ** H: BOOKING CLASS K: SEASONALITY (K: SHOULDER) W:WEEKEND ( X: WEEKDAY) O: ONE WAY C: CANADA FARES VIA WESTERN GATEWAY 9

2015 Canada General Fares and Rules 7. Fare Basis guideline: Weekend Surcharge Applies to High season travel EX: 4) YYZPEK/28JUN15 • MHWA1YE /12M/22JUN 01JUL  1Y WEEKEND fare NON direct flight ( From TWN to PEK via HKG ), with one FREE stopover permitted in TC3 in each direction Route: YYZ-AC-NYC-TPE-CI/AE-KHH-CI/AE-HKG-HX/KA/CX/CA/CZ-PEK M: BOOKING CLASS H: SEASONALITY (H: HIGH) W:WEEKEND ( X: WEEKDAY) A: INTERLINE SERVICE BETWEEN YYZ-JFK BY AIR CANADA 1Y: TICKET VALIDITY E: EASTERN FARES VIA NYC GATEWAY 10

2015 General Fares and Rules 8. ADVP - Advanced Purchase Fare Introduction Category of ADVP 45D 60D 90D 120D TPE/KHH V SGN/HAN V V MNL V V DEL V V DPS/BKK/JKT/SUB SIN/KUL/PEN/PNH V V V N.E.Asia V V EX: Outbound Date on 30NOV15 & ticketed on 28FEB15 YVRTPE RL3MC/ADVP 60D/ 800 /R/3M/16AUG-30NOV YVRSGN LL3MC/ADVP 90D/ 700 /L/3M/16AUG-30NOV YVRMNL NLN3MC/ADVP 120D/ 610 /N/3M/16AUG-30NOV YVRDEL NLD3MC/ADVP 120D/ 730 /N/3M/16AUG-30NOV 11

2015 General Fares and Rules 9. Ticket Reissuance: CAD$50 reissue fee per transaction a. Re-route/Seasonality change/class upsell/stopover change plus any fare/tax difference b. If the new fare is lower than original fare, fare refund is not permitted c. Child/Infant discount apply 10. Refund: CAD$150 refund fee. Child/Infant discount apply 11. Interline Booking Class: a. WS: 1) Only coach class service available 2) Follow the booking sequence as D/X/G/P b. AC: 1) Business class: Z/H 2) Economy class: S 12

2015 General Fares and Rules 12. Class Combination: 12.1. Multiple class combination is permitted with same ticket validity. Ex: NLXN3MC+QLX3MC TKT VLDTY: 3M BLX1YC+TLX1YC TKT VLDTY: 1Y 12.2. Multiple class combination is permitted with different ticket validity; inbound booking class must be higher than outbound booking class, and apply the most restrictive conditions to the entire journey. Ex: NLXN3MC+MLX1YC -> Permitted TKT VLDTY: 3M KLX1YC+HLX3MC -> NOT permitted due outbound booking class higher than inbound 13

2015 General Fares and Rules 12. Class Combination: 12.3. Outbound Economy class fare combined with inbound Business class fare is permitted WITH SAME TICKET VALIDITY . Ex: TLX1YC + J31 ---> Permitted TKT VLDTY: 1Y 12.4. Outbound Economy class fare combined with inbound Business class fare is permitted WITH 6M TICKET VALIDITY , however the most restriction applied Ex: TLX1YC + C6M31 ---> Permitted TKT VLDTY: 6M 14

2015 General Fares and Rules Q & A Sample 1: Issue date was on 01SEP14. Fare valid for outbound travel from 01JAN-31MAY15 NAME: HUANG/AWEI MR TKT: 297 4756 850412 3 FQTV NO: CI CTXXXXXX REF: K8866H/1A ISI: OD: YVRYVR C/N CR FLT C DATE BRD OFF TIME ST FARE BASIS BGA 1. CI 31 T 10JAN15 YVR TPE 0020 OK TLW1YC 2PC AVBL 2. CI 32 T 10APR15 TPE YVR 2315 OK TLX1YC 2PC AVBL NVB NVA 1/10JAN15 10JAN15 2/ 10JAN16 FR: CAD 850.00 TX: CA 25.91 TX: XG 1.00 TX: XT 271.06 15

2015 General Fares and Rules Q & A 1. If pax want to change 1 st outbound date to 14FEB15(SAT) under same booking class, what to do? Any kind of service charge need to be applied and collected? A: O/B date change fee CAD$100 applies plus fare difference if any 2. If pax change 1 st outbound date to 14FEB15(SAT) with higher booking class (M class), what to do? Any kind of service charge need to be applied and collected? A:Collect O/B date change fee CAD$100 plus fare difference to reissue ; when both O/B date fee & Reissue fee existing at the same time, only need to collect CAD$100 once 16

2015 General Fares and Rules Q & A 3. If pax change inbound date to 11MAY15(Mon), what to do? A: Revalidated only 4. If pax change inbound date to 10MAY15(SUN), what to do? A: Only collect CAD$30 weekend surcharge and reissue ticket but no need to collect reissue fee 17

2015 General Fares and Rules Q & A Sample 2: Issue date was on 31DEC 2014. Fare valid for outbound travel from 01JAN-31MAY15 NAME: DINH/CHUKIMMR TOUR CODE: YVR14L32/15L02 YVR14L32: O/B date fee & weekend surcharge waived for O/B before 31May15 YVR15L02: Extra 2% commission C/N CR FLT C DATE BRD OFF TIME ST FARE BASIS BGA 1. CI 31 N 10JAN15 YVR TPE 0020 OK NLWN3MC 2PC AVBL 2. X CI 781 N 11JAN15 TPE SGN 0730 OK NLWN3MC 2PC AVBL 3. CI 784 Q 18FEB15 SGN TPE 1750 OK QLX3MC 2PC AVBL 4. X CI 32 Q 18FEB15 TPE YVR 2340 OK QLX3MC 2PC AVBL NVB NVA 1/ 31MAY15 2/ 01JUN15 3/ 10APR15 4/ 10APR15 FR: CAD 925.00 TX: CA 25.91 TX: XG 1.00 TX: XT 335.80 EQ: 18

2015 General Fares and Rules Q & A 1. If pax want to change 1 st outbound date to 14FEB15(SAT) under same booking class, what to do? Any kind of service charge need to be applied and collected? A: Revalidate only 2. If pax change 1 st outbound date to 12SEP15(SAT) with higher booking class (M class), what to do? Any kind of service charge need to be applied and collected? A: Collect O/B date change fee CAD$100 plus fare difference to reissue ; when both O/B date fee & Reissue fee existing at the same time, only need to collect CAD$100 once 19

2015 General Fares and Rules Q & A 3. If pax change inbound date to 10APR15(FRI), what to do? A: Revalidated only as weekend surcharge waived 4. If pax change inbound date to 12SEP15(SAT), what to do? A: Collect Fare difference (fare extension from 3M to 1Y fare) plus reissue fee CAD$100 20