2014/15 30 th September 2015 Focus on: Collaborative working by - PowerPoint PPT Presentation

NHS Lewisham CCG Annual General Meeting 2014/15 30 th September 2015

Focus on: • Collaborative working by GP practices • Improving access to primary care

Collaborative working What is Collaborative working? • GP practices working more closely together to share skills and knowledge, making best use of available capacity and providing flexibility Why do we think this is important? • Supports delivery of improved health outcomes for our population (wider than individual practices registered lists)

Collaborative working How many GP practices are there in Lewisham? 55% A. 20 B. 30 23% 18% C. 40 5% D. 50 20 30 40 50

Collaborative working Using technology to support efficient working  Sharing of medical records  Video conferencing

Collaborative working How many flu vaccinations were given in Lewisham 50% in 2014/15? A. 20,000 30% B. 30,000 15% C. 40,000 5% D. 50,000 20000 30000 40000 50000

Collaborative working Improvements in flu vaccination rates  Over 65s –70.2% in 2013/14 to 71.4% in 2014/15 –2nd best improvement in London  Under 65s –44.2% in 2013/14 to 50.9% in 2014/15 –2nd best improvement in London  Pregnant women –31.5% in 2013/14 to 46.4% in 2014/15 –Best improvement in London

Collaborative working How many Type II diabetics are there 58% in Lewisham? A. 4,000 B. 8,000 17% 13% 13% C. 10,000 D. 14,000 4000 8000 10000 14000

Collaborative working Increased numbers of patients supported to self manage  DESMOND (diabetes)  LEEP (COPD)

Access What is it? • Clear, consistent and timely access to GP services or other appropriate alternatives Why do we think it is important? • Supporting patients to access health services in the most appropriate way ensures best outcomes for patients and best use of available resources

Access Which GP services are available 77% ‘online’? A. Appointment booking 12% B. Repeat prescriptions 8% 4% C. Access to medical All of the above Repeat prescri... Access to me... Appointment ... records D. All of the above

Access Supporting alternative ways to access GP services  Online services (Smartphone ‘App’)  Remote monitoring

Access Which of these conditions can be managed at your 100% local pharmacy? A. Diarrhoea B. Conjunctivitis 0% 0% 0% C. Nappy rash All of the abo... Diarrhoea Conjunctivitis Nappy rash D. All of the above

Access Consideration of appropriate alternatives to accessing GP practice  Pharmacy First  Yellow man campaign

Access Typically, who do patients have the most interactions 91% with at the GP practice? A. Practice Nurse B. Receptionist 5% 5% 0% C. GP Practice Manag... Practice Nurse Receptionist GP D. Practice Manager

Access Delivering training to primary care  Customer service skills for administrative staff  Telephone triage and consultation skills