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Session Goals 1. To learn to find good candidates 2. To get better at selection interviewing 3. To learn what you can & can’t ask in interviews 2
Session Agenda • Introduction • Finding great people • Interview tips and tricks • Legalities • Closure 3
https://youtu.be/Uo0KjdDJr1c 4
Recruiting & Selection is Serious Business Two FACTS • The future of your company is only as bright as the people you hire • Hiring the right employees is one of the most difficult and important jobs a leader has 5
Finding Great People 6
How Recruiting Was 7
Recruiting has Changed Forever 1. Pinterest 2. Simply Hired 3. MOGUL 4. Recruiter 5. Dice 6. ZipRecruiter 7. Glassdoor 8. Facebook 9. Idealist 10. LinkedIn 8
Still the Best Way to Find Great People Hey, you Yeah! know any What about great people my cousin for my new Gertrude? company? Network 9
Interview Tips & Tricks 10
Interviewing is serious business • Imagine having just one 30-45 minute date to determine if you wanted to spend the rest of your life with a particular person • How confident are you in your ability to ask meaningful questions and make a decision that will impact the majority of your waking hours for the foreseeable future? 11
Interview Sequence 1. Welcome the candidate 2. Put the candidate at ease 3. Briefly describe the company 4. Outline the job duties 5. Ask your questions 6. Ask for their questions 7. Tell them the next steps 8. Close the interview 12
Interview Tips • Be prepared-develop questions in advance • Don’t monopolize the conversation (70/30 rule) • Avoid interruptions • Give them ALL of your attention • Don’t be too chummy • Leave time to answer the candidate’s questions 13
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Interview Tips Pay attention to non-verbal factors – Eye contact – Presentation – Attitude – Preparedness – Enthusiasm – Their questions – Connection to you – Speed of movement
Interview Tips • Avoid biases o Similarity o Recency • Keep questions consistent across all • Avoid giving false hope or making commitments you can’t keep o Ex: “I’ll be seeing you soon.” • Block out adequate time for the interview o Allow at least 30+ minutes • Take notes 16
How to conduct an interview https://youtu.be/M0zyf05GlIg 17
Interviewing is serious business • Get beyond tired, overused questions & create a strategy tailored to find the best person for your specific requirements & culture • Two types of questions o General format o Behavioral format 18
General Format Questions ● Describe your most challenging job/least challenging job. ● Tell me about a job where you learned the most/learned the least. ● Describe the best boss you ever had/the worst boss you ever had. ● Tell me about a time when you tried something new at work and it failed. ● Where do you see yourself in five years? ● What is the most important thing for you in a work situation? 19
General Format Questions ● Why do you want this job? ● What qualities do you have that will make you a success here? ● A new project you’re overseeing has great revenue potential, but could put the company in legal hot water. How would you handle this? ● How do you know when to solve a problem on your own or to ask for help? 20
Behavioral Interviewing Past Future Behavior Behavior 21
Behavioral Interviewing: S.T.A.R. Technique (S) Situation . Describe the situation in which the event took place. (T) Task . Describe the task you were asked to complete. If there was a particular problem or issue you were trying to solve, describe that here. (A) Action . Explain what action you took to complete the task or solve the problem. (R) Results . Explain the result of your actions. For example, if your actions resulted in completing a task, resolving a conflict, improving your company’s sales record, etc., explain this. Try to focus on how your actions resulted in a success for the company. 22
Behavioral Format Questions ● Describe a time you had to solve a problem without managerial input. How did you do it and what was the result? ● Give an example of a time you identified and fixed a problem before it became urgent. ● Tell me about a time you predicted a problem with a stakeholder. How did you prevent it from escalating? ● Describe a situation where you faced serious challenges in doing your job efficiently. What were the challenges, and how did you overcome them? 23
Behavioral Format Questions ● Can you give me an example of a situation where you used creative or innovative thinking to eliminate frustration with a product or process? ● Tell me about a time when you have had to develop a creative approach to problem solving in order to get the job done. ● Tell me about a business problem that you had to solve in a unique or innovative way. What was the outcome? 24
“Blended” Questions ● Give an example of an occasion when you used logic to solve a problem. ● Give an example of a goal you reached and tell me how you achieved it. ● Give an example of a goal you didn't meet and how you handled it. ● Describe a stressful situation at work and how you handled it. ● Tell me about how you worked effectively under pressure. ● How do you handle a challenge? ● Have you been in a situation where you didn't have enough work to do? ● Have you ever made a mistake? How did you handle it? 25
Our Recommendation ● We recommend using a mix of General format & Behavioral format questions General are not sufficient o by themselves Too many Behavioral are o exhausting & will take a long time 26
Some Issues Should I ask everyone the same questions? 1. If I know quickly that this is not the right candidate, what 2. do I do? What do I do if the candidate tells me something 3. inappropriate? Some candidates talk in paragraphs, rather than 4. sentences. What do I do if this happens? What do I do if the applicant won’t really talk to me 5. (yes/no answers)? What do I do if I already know things about the 6. candidate? Should this influence me? 27
Legalities 28
Legalities 29
Employment Laws Federal protected classes include: • Race • Color • Religion or creed • National origin or ancestry • Sex • Age • Physical/mental disability • Veteran status • Genetic information • Citizenship 30
Guidelines • Ask only questions that are job-related • Be careful about “casual conversation” & acquiring information that could be viewed as discriminatory 31
Rule of Thumb If a question (or statement) is job related , it is usually appropriate to ask. If not job related, caution is in order. 32
Never Ask These Questions QUESTIONS ON AGE ● How old are you? ● When did you graduate from high school? College? QUESTIONS ON GENDER ● Are you married? ● Do you intend to get married? ● Do you have children? ● Are you a single parent? ● Do you practice birth control? ● Do you live by yourself? ● How many people live in your household? ● Where does your spouse work? 33
Never Ask These Questions QUESTIONS ON ETHNIC ORIGIN/RACE ● What's your nationality? ● Where are your parents from? ● What languages do your parents speak? ● Are you bilingual? (unless job related) ● What language do you speak at home? ● What's the origin of your name? QUESTIONS ON RELIGION/POLITICAL BELIEFS ● What church are you a member of? ● Can you work Sundays? Saturdays? ● With what political party are you affiliated? ● How do you feel about Donald Trump? 34
Never Ask These Questions QUESTIONS ON DISABILITIES ● What health problems do you have? ● Can you read small print? (Unless job related) ● Do you have any back problems? ● When were you in the hospital last? ● Do you have any medical problems? 35
Age Questions? What you can ask What you can not ask • • Are you over age 18? How old are you? • What is your birth date? • What year were you born • How old were you when you graduated? • How do you feel about working with someone younger? • Do you typicallyget along with younger co-workers? • How close are you to retirement? • How much longer are you planning on working in the field?
Gender Questions? What you can ask What you can not ask • • Do you have responsibilities other What are your plans for raising a than work that will prevent you family? from performing specific job • How many children do you have? requirements such as traveling? Can you get a babysitter? • What hours and days can you • What are the ages of your work? children? • Have you ever worked under a • What are your child care different name? arrangements? • What does your husband do for a living? • Are you married or divorced? • How would you feel working in a male dominated company?
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