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1 PROVIDE TOOLS FOR YOU TO USE - TO DEVELOP YOUR MANAGERS - TO CULTIVATE


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  2. ��������� ��������� ��������� ��������� PROVIDE TOOLS FOR YOU TO USE - TO DEVELOP YOUR MANAGERS - TO CULTIVATE TALENT AND - TO BUILD BETTER CULTURES The exercises and materials are for you to use to train your staff 2

  3. CONNECTIONS 3

  4. BEST BOSS 4

  5. PROJECT OXYGEN: Google analyzed 10,000 PIECES OF DATA about what makes THE BEST BOSSES 1. made time for one-on-one meetings 2. helped people puzzle through problems by asking questions, not dictating answers 3. took an interest in employees’ lives and careers Technical expertise ranked dead last among Google’s big eight. 5

  6. MISSION CRITICAL JOB IS TO DEVELOP PEOPLE MANAGER AS COACH 1.PSYCHOLOGICAL SAFETY 2.SPECIFIC DEVELOPMENT VISION FOR EACH PERSON 3.PROVIDE REGULAR DEVELOPMENT FEEDBACK 4.OFFER EFFECTIVE COACHING 5.NON-TRANSACTIONAL ONE-ON-ONES 6

  7. ����������������� ������� �������������������� ������������������������ ���������������������� GOOGLE’S DISCOVERY Team effectiveness is determined mostly by HOW team members interact with each other, and much less by WHO is on the team.

  8. ����������������� ��������������������������� ������������ ���� the most important of five key dynamics that characterized effective teams.

  9. PSYCHOLOGICAL SAFETY TEDX HARVARD PROFESSOR AMY EDMONSON 9

  10. ��������������������������� ������������ ���� Create triads to answer the questions, In YOUR organization: - what inhibits psychological safety? - what fosters psychological safety?

  11. Write one insight you would like to to take back to your organization

  12. MISSION CRITICAL JOB IS TO DEVELOP PEOPLE MANAGER AS COACH 1.PSYCHOLOGICAL SAFETY 2. SPECIFIC DEVELOPMENT VISION FOR EACH PERSON 3.PROVIDE REGULAR DEVELOPMENT FEEDBACK 4.OFFER EFFECTIVE COACHING 5.NON-TRANSACTIONAL ONE-ON-ONES 1 2

  13. INSPIRING DEVELOPMENT VISION ���������������� ������ ��������� �� ��� �!""� #�$%!&&$��"'�$ (#") �$�'*� �#+���,# �� ��� �!-.�/ �/*0&'�+*0�!-�)!"#� �#+���,#��1 #(�'#,#&*.-#" �#11*( $ 2� �"�3�� �3�+$�3*0&'� �#+�&!%#� *�)(*3��$���.(*1#$$!*"�&�41!"'�*0 �1(*-� �#-5 ��������������������� �� ��� ��������/*0&'� �#+���,#� �� �+*0��(#�6* ��!",#$ #'�!"� �� ��� �������� *�!",#$ �+*0(�'#,#&*.-#" ��"'�/*�/�!")�#11*( $� 2� ��� ��������� �#+�3!&&�/*--! � * 7� ��� ���������+*0�3!&&�.(*,!'#� *�1*$ #(� �!$ 1 ���������������������������������������������8����������9��� 3

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  15. MISSION CRITICAL JOB IS TO DEVELOP PEOPLE MANAGER AS COACH 1.PSYCHOLOGICAL SAFETY 2.SPECIFIC DEVELOPMENT VISION FOR EACH PERSON 3. PROVIDE REGULAR DEVELOPMENT FEEDBACK 4.OFFER EFFECTIVE COACHING 5.NON-TRANSACTIONAL ONE-ON-ONES 1 5

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  19. MISSION CRITICAL JOB IS TO DEVELOP PEOPLE MANAGER AS COACH 1.PSYCHOLOGICAL SAFETY 2.SPECIFIC DEVELOPMENT VISION FOR EACH PERSON 3.PROVIDE REGULAR DEVELOPMENT FEEDBACK 4. COACHING: helped people puzzle through problems by asking questions, not dictating answers 5.NON-TRANSACTIONAL ONE-ON-ONES 1 9

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  21. MISSION CRITICAL TOOL WEEKLY ONE ON ONE 21

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