1. Making SpaceFor Reflection 2. NavigatingAndCommunicatingConstantChange 3. Making Progress AmidstChaos 4. StayingAheadOfTheCompetition 5. FindingT alentInAGoodEconomy 6. Overwhelm 7. Retaining T opT alent 8. BuildingAStrongManagementT eam 9. CreatingSafeAndSupportiveEnvironments 10.EmailOverload 11. StayingRelevantAndProfessionalOnSocialMedia 12.TakingStandsOnSocialIssues 13. NurturingAStrongCompanyCulture 14.ChoosingtheRightOpportunities 15. Defining ALegacy
Workplace 3
Work ischanging. Tactical Adaptive
Why are places starting tolookthesame?
Howdidwegethere? 6
7
10
1930s
12
1960s
Burolandschaft
. . l lie:J · [ 8 J t 8l Fig11re 13: ..4 c o11v·e1rti o11a l office floor 11Ia11 c o1n1ar e(I v..itl1 tl1e 0 001"11Ia11for tl1e D111,011t test s11ace, 011e of tl1e e m"li est 011e1111Ia11 offi ces iI1 the lT .S , a11tl 1lesigr1ecl b ) T t11e Q u i ck bor 1 1e1· Tea1n.
Open Plan
Open Plan ?
15
Replicate Optimize Squeeze Efficiency
• Health Positive • Values Alignment • Cultural Alignment Today • Tools • Space • Delivering on Brand Promise
Behavior-Based Design 18
Adesignprocessthatfocusesonbehaviorsthatenable yourlife’sbestwork.
Design & BusinessGoals > > Implementation Behaviors Strategies
While today’s Weareshiftingthe typicaldesignasks: questionsto: Where arepeople Why arepeople working? doing these activities? Howaretheydoing theirwork? Whatisthedesired outcome of this work?
While today’s Weareshiftingthe typical designasks: questionsto: S T R Where areworking Why arepeople A P working? doing these F O activities? T I K Howtheyaredoing / theirwork? Whatisthedesired S D outcome of this N E work? R T
Past OpenOffice Valueisputinthe real estate.
Present Activity BasedWork Valueisputinthework. Past OpenOffice Valueisputinthe real estate.
Future Behavior BasedWork Valueisputinthepeople whodothework. Present Activity BasedWork Valueisputinthework. Past OpenOffice Valueisputinthe real estate.
Common Practice Hi Client, What kind of Wellwebasicallyhave“X” workdoyourpeopledo? quiet engineers who just want to develop and a “Y” noisysalesteammembers Howmanyengineersand Ok,great.Letmeworkout a who need to talk on the salesandwhat’sthebest blockingplanandtestfit. phone andpacearound. adjacency? 25
Behavior Based Design Well our engineers work hand Hi Client, why does this group in hand with technical sales to Ok, great. Let me map out want to work here? What develop instant responses to the behaviors that promote motivates them? our clients. Those two teams “buy-in” and “co-creation” feeling ownership of each so that we can design the What behaviors drive others work is key to success. proper settings for that to performance in your team? occur. 26
RealExample 27
ProjectGoals Crystallize the Attract talent while 1) 4) behaviors and promotingwellbeing cultures necessaryfor transformation 5) Reduceattrition 6) 2) Provide a space for Embody our POV on vendors, clients and workplacedesignexcellence ourselves toco-create inourownspace 7) Integrate physical, Rethinkthe openoffice social anddigitalinto 3) a single cohesive environment
30
Design & BusinessGoals > > Implementation Behaviors Strategies
Strategy1: Be Super Flexible
Strategy Find a way to be extremelymobile NoTethering
Strategy Find a way to be extremelymobile No Tethering BatteryPowered
Strategy Find a way to be extremelymobile No Tethering BatteryPowered AllCloud
Strategy Find a way to be extremelymobile No Tethering Battery Powered All Cloud LightweightT ech
Strategy2: Compression +Expansion
Strategy Differentscalesofspace for the extrovert and introvert Total Open Total Closed 39
Strategy Differentscalesofspace for the extrovert and introvert Total Open Total Closed Work and Eat 40
Strategy Differentscalesofspace for the extrovert and introvert Total Open Total Closed Work and Eat Coves to Focus 41
Strategy3: Element of Surprise
Strategy Keep it fresh with changing points of beauty Rotating Art Program
Strategy Keep it fresh with changing points of beauty Rotating Art Program
Strategy Keep it fresh with changing points of beauty Rotating Art Program
Strategy4: Reconfigurability
Strategy5: Bringingclientsintothefold
47
Strategy6: Wellbeing
2 Air Quality 1 Circadian Lighting 3 Quiet Space 4 Meeting Room Booking 5 Personal Control 50
Strategy7: DigitalWorkplaceExperience
FinalResults 18 MonthsLater 51
ofrespondentssaidtheyfeel 88% a sense of community and belongingintheworkplace.
ofrespondentssaidtheyfeel 88% a sense of community and belongingintheworkplace. of respondents said that their 92% workplace reflects the culture of the organization.
ofrespondentssaidtheyfeel 88% a sense of community and belongingintheworkplace. of respondents said that their 92% workplace reflects the culture of the organization. of respondents said that 80% their workplace supports their wellbeing.
ofrespondentssaidtheyfeel 88% a sense of community and belongingintheworkplace. of respondents said that their 92% workplace reflects the culture of the organization. of respondents said that 80% their workplace supports their wellbeing. of respondents said that their 80% workplace supports them working with others effectively.
ofrespondentssaidtheyfeel 88% a sense of community and belongingintheworkplace. of respondents said that their 92% workplace reflects the culture Reduced attritionto: of the organization. 6% Staffsize: of respondents said that Doubled 80% their workplace supports their wellbeing. of respondents said that their 80% workplace supports them working with others effectively.
DISAGREE AGREE StronglyDisagree StronglyAgree StronglyDisagree StronglyAgree Icontinuetoworkatmycurrentjob Icontinuetoworkatmycurrentjob becauseI believeithasanimportant becausewithout this job I would be purpose. worried I couldn’t reach my financial objectives.
ThankY ou 53
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