1.415.992.3999 G u e s t S e r v i c e O p e r a t i o n s T e c h n o l o g y mynuvola.com - The voice of the hotel # 1 in ease-of-use. Guest Service Interconnectivity. Made by hoteliers, for hoteliers. An intuitive guest service management software for hotels.
mynuvola.com Guest Service Operations Technology Table of Content Guest Service Management: Progressive Hotel Interconnectivity Hospitality Facts: Instant Guest Recovery Customer Service Automation: Better Guest Services. Faster Recoveries Desktop Platform: Enhanced Hotel Communication Hotelier Mobility: Smartphone and Tablet Ready Angel - Guest App: An App for them Guest Recovery Workflow: Bulletproof Follow-ups Comparative Report: Multi-Hotel Stats, Trends and Data Environmentally-Friendly: Adopting earth-friendly tools for your hotel What Makes Us Different: We are Techs That Love Hotels Benefits: A Service Full of Advantages Next Steps: Multi-Hotel Stats, Trends and Data Guest Service Operations Technology mynuvola.com
mynuvola.com Guest Service Operations Technology Guest Service Management Progressive Hotel Interconnectivity Guest Pass On Survey Packages Hotel Staff Preventive Maintenance Incidents Multi-Hotel Guest Lost & Management Requests Found Reports What is Guest Service Management? Guest Service Management Software (GSMS) manages, tracks and Guest Recovery Workflow (GRW) is an integral component of GSMS responds to in-house guests activities in real-time. GSMS provides service. GRW is a status-based program designed to categorize, assign an efficient internal communication environment, between and follow up on incidents as a method to improve response-time departments and externally with guests. GSMS is the ideal tool targets and hotel customer satisfaction goals. Nuvola’s GSM improves that allows hoteliers to increase customer loyalty by reacting in key service indicators and increases repeat-guest stays and allows real-time to requests and assessing guest behavior-patterns. decision-makers to take action based on factual hotel trends. Guest Service Operations Technology mynuvola.com
mynuvola.com Guest Service Operations Technology Hospitality Facts Instant Guest Recovery 59% 70% 8% It takes 12 positive experiences to 3 in 5 guests would try a new Resolve a complaint in the guest's hotel brand for a better favor and in a timely manner and they make up for one unresolved negative experience. service experience will stay with you again 70% of the time *Source: Marketing Metrics *Source: American Express Survey, 2011 *Source: Customer Experience Impact Report by Harris Increase Customer Loyalty Technology provides the necessary tools to understand your customer service patterns. Take immediate action Hospitality review systems address guest incidents “after the fact” allowing the guests to depart your hotel dissatisfied with their hotel experience. Know your guests There is much to learn about guests by understanding what they appreciate about your services and facilities. Paper vs. Digital At what stage in technology adoption curve will you implement a GSM tool? Guest Service Operations Technology mynuvola.com
mynuvola.com Guest Service Operations Technology Customer Service Automation Better Guest Services. Faster Recoveries. ESCALATION MANAGEMENT All issues are addressed and prioritized based on duration and severity. GUEST SERVICES Improve Your Guest Recovery Response Time. REAL-TIME INCIDENT NOTIFICATION Achieve all your Guest CUSTOMER LOYALTY Service Management Increase your frequent Objectives guest stays. GUEST SATISFACTION ORIENTED Successfully resolve issues while Guests are in-house. Guest Service Operations Technology mynuvola.com
mynuvola.com Guest Service Operations Technology Services Enhanced Hotel Communication For Desktop Access One comprehensive dashboard that provides a clear visual of what is happening in your hotel at all times. Real-time event notifications with customized scalability for follow up on activities. Schedule Preventive Maintenance work-orders, assign future requests while collaborating with multiple team-members to resolve incidents. Guest Service Operations Technology mynuvola.com
mynuvola.com Guest Service Operations Technology Hotelier Mobility Smartphone and Tablet Ready For Your Team Create, review and assign service requests remotely. Enable your team with mobile access to view and resolve hotel activities Real-time updates on service requests translates into increase in customer service standards. Request digital signature from guests when delivering packages and lost & found items. Guest Service Operations Technology mynuvola.com
mynuvola.com Guest Service Operations Technology Angel Guest App An App for them For Your Guests Allow your guests to skip the phone call with Angel. Guests can rate your hotel during their stay, allowing you to celebrate "happy guest" reviews and address potential issues. Always staying connected with guests strengthens customer loyalty. Guest Service Operations Technology mynuvola.com
mynuvola.com Guest Service Operations Technology Services Enhanced Hotel Communication For Your Team For Desktop Access For Your Guests Comprehensive Reports Compare service indicators between hotels GUEST COMPANY-WIDE CUSTOMER Review global guest issue patterns SATISFACTION PRODUCTIVITY LOYALTY METRICS SNAPSHOT TRENDS Set incident recovery goals by hotel Guest Service Operations Technology mynuvola.com
mynuvola.com Guest Service Operations Technology Communication Workflow Real-time Monitoring of Internal ( Staff-to-Staff ) & External ( Staff-to-Guests ) Activities o n b t i e t a w c i e n e u n m S m STAFF t GUEST a o f c f y ↔ a w G - o u w e T s t s DESKTOP MOBILE ANGEL APP APP APP Guest Service Operations Technology s P n u o s i I h t Service Requests a n M c y i c e f s i c r t s o e a N n g e l a s a i & m E e s Incident monitoring i e c Guest Personalized Survey i P f r f E o d e u v c o t i r v p i t y m - I Preventive Maintenance scheduling Hotel Directory Lost & Found items module Repeat Guest Monitoring Package & courier service module Direct Messaging REPUTATION BRAND Comprehensive News Feeder PROTECTION VALUE Customizable Reports Real-time notifications Guest Service Operations Technology mynuvola.com
mynuvola.com Guest Service Operations Technology Guest Recovery Workflow Bulletproof Follow-ups Completed Closed Pending Team-members: Team-members: Supervisors review log all events resolve events as planned and close events Properly track service requests Complete incidents on-time Ensure Guest satisfaction is met Benefits Categories Your service requests are resolved as planned Events Your key service indicators are tracked On-Hold Your departments work in sync Future Your team enjoys anywhere access Preventive Maintenance Your Guests are happier! Guest Service Operations Technology mynuvola.com
mynuvola.com Guest Service Operations Technology Comparative Report Multi-Hotel Stats, Trends and Data For Groups Standardized your Guest Service Management procedures across all your hotels. GUEST COMPANY-WIDE CUSTOMER SATISFACTION PRODUCTIVITY LOYALTY METRICS SNAPSHOT TRENDS Comprehensive Reports Compare service indicators between hotels Review global guest issue patterns Set incident recovery goals by hotel Guest Service Operations Technology mynuvola.com
mynuvola.com Guest Service Operations Technology Environmentally Friendly Approach to Customer Service The core idea is to maximize customer value while minimizing waste. Simply, lean means creating more value for customers with fewer resources. A Green Alliance A commitment to adopting earth-friendly tools for your hotel. Guest Service Operations Technology Guest Service Operations Technology mynuvola.com
mynuvola.com Guest Service Operations Technology What Make Us Different We Are Techs That Love Hotels Intuitiveness Reduce the impact of employee turnover Easy training and deployment Appealing user interface Friendly approach to technology Affordability Enjoy on-going software upgrades and stay current on new industry tools and improved functionality Adopt a SAAS model that constantly betters your guest service operation Work smarter while reducing your hotel’s carbon footprint Guest Service Operations Technology mynuvola.com
mynuvola.com Guest Service Operations Technology Benefits A Service Full of Advantages Efficiently track incidents and hotel activities from one dashboard Provide your guests with an app for service requests management Schedule your preventive maintenance program Manage your MOD and Shift Pass On report digitally Keep your operation centralized and your departments synchronized Track your packages and lost & found items Access your Nuvola from any smartphone or tablet Set up your automatic alerts for incidents and stability notifications Schedule VIP greeting calls Nuvola is the most intuitive guest service software for hotels Nuvola is cloud-based Nuvola has zero infrastructure costs Nuvola will have your staff trained and your account up and running in less than an hour Guest Service Operations Technology mynuvola.com
Recommend
More recommend
