WHO IS SYDNEY NORTH PRIMARY HEALTH NETWORK? • Sydney North Primary Health Network is one of 31 Primary Health Networks established nationally by the Australian Government. • We are locally situated (in St Leonards), and here to improve medical and health services for patients, and in particular people who may be at risk of poor health. • We also need to improve how care is coordinated so that patients receive the right care in the right place at the right time. We work with patients, General Practitioners, Allied Health • providers, local health services and hospitals to improve the primary healthcare system.
LEARNING OBJECTIVES • How to access General Practice • What kinds of health services are appropriate from a GP Awareness of health assessments and preventative checks • required as you get older The role of Pharmacy • • The difference between accessing Specialists / Allied Health services • Understand the difference between public hospital services and private health insurance Awareness of after hours services - who to call and when •
WHO IS PART OF MY HEALTH CARE TEAM? Pharmacist Allied Specialist Health Me Community GP Health Hospita l
WHAT IS A GP? IN AUSTRALIA, THE GP: • Is most likely your first point of contact in matters of personal health • Coordinates the care of patients and refers patients to other specialists Cares for patients in a whole of a person approach and in the • context of their work, family and community Cares for patients of all ages, both sexes, children and adults across • all disease categories • Cares for patients over a period of their lifetime • Provides advice and education of health care • Performs legal processes such as certification of documents or provision of reports in relation to motor transport or work accidents
GETTING THE MOST FROM YOUR GP VISIT
CONTINUITY OF CARE THE IDEAL… ONE GOOD GP ONE GOOD PHARMACIST
APPOINTMENT CHOICES SHORT 5 MIN STANDARD 10-15 MIN LONG 30 MIN EXTENDED 45 MIN PROLONGED 60 MIN (75 YRS HEALTH ASSESSMENT)
PRIVATE BILLING AND BULK BILLING
WHAT DO I TAKE TO MY GP VISIT? COME PREPARED…. ISSUES/SYMPTOMS MEDICATIONS REFERRALS SERVICES/SUPPORT
PHARMACY • A pharmacy can supply over the counter medication for minor ailments such as; • Colds / hay fever • Minor cuts • Minor allergic reactions • Headaches • Stomach ache • They can also give advice about medications you are taking • They are a place of triage, advice, referral and a provider of health information
MY HEALTH RECORD 1800 723 471 www.myhealthrecord.gov.au A secure online summary of your health information ‒ You control what goes into it, and who is allowed to access it ‒ Share your information with your doctors, hospitals and other ‒ health care providers
AUSTRALIAN IMMUNISATION REGISTER (AIR) A national register that records vaccinations given to people of all ‒ ages in Australia The National Immunisation Program Schedule on the Department of ‒ Health Immunise Australia Program website specifies what ages your child should receive certain vaccines Parent’s eligibility to receive family assistance payments such as ‒ Family Tax Benefit Part A Supplement, Child Care Benefit & Child Care Rebate is linked to their child’s immunisation status Vaccinations can be given by your GP, nurse, immunisation ‒ clinic and some hospitals
REFERRING TO SPECIALISTS • Work in both Public and Private hospitals • You will need a referral from your GP to see a specialist Without a referral you will not be eligible to receive money • back from Medicare • They focus on one part of the body or body system
REFERRING TO ALLIED HEALTH • Referrals to private allied health such as physio, podiatry, chiropractors do not require a referral, but you will not receive a rebate from Medicare, only private health insurance • In some certain circumstances they can be used to treat you as part of your GP management plan and you may receive a rebate from Medicare
PRIVATE HEALTH INSURANCE Who is covered? Single, couple, family, single parent family What is covered? Hospital – covers your costs as a private patient in a public or private hospital Extras/Ancillary – dental, optical, physiotherapy, naturopathy, massage etc. Ambulance – can be purchased as stand alone cover. These can be purchased separately or combined. The extent of your cover depends on the policy you select.
AFTER HOURS SERVICES WHAT SERVICES TO CALL AND WHEN?
WHAT SERVICES TO CALL AND WHEN? GENERAL PRACTICE Your general practice will have after hours arrangements in • place • They can provide you with a phone number to contact a GP working within the practice; or • A number of a home visiting Service, who will visit you on behalf of your GP
WHAT SERVICES TO CALL AND WHEN? HOME VISITING DOCTOR SERVICES • Please check with your regular GP which of these services they use, as they will send information about your treatment to your GP the next morning. National Home Doctor Service - 137425 Sydney Medical Service Co-operative Ltd - 1300 466 347 myhomeGP - 1300 968 737 DoctorDoctor – 13 26 60
WHAT SERVICES TO CALL AND WHEN? HEALTHDIRECT AUSTRALIA healthdirect Australia is a free telephone service that anyone can • ring for health information and advice from a registered nurse 24 hours a day, seven days a week – Ph. 1800 022 222 or www.healthdirect.gov.au The Symptom Checker is an online tool for you to check your • symptoms and find trusted information and advice on what to do next www.findahealthservice.com.au Visit the National Health Services Directory (NHSD) to find your • nearest GP or health service www.findahealthservice.com.au
WHAT SERVICES TO CALL AND WHEN? NSW AMBULANCE
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