Whistler and the 2010 Winter Whistler and the 2010 Winter Games Emergency Preparedness for Industry and Commerce Council Resort Municipality of Whistler S haron Fugman, Manager 2010 Winter Games May 26, 2010 May 6, 0 0
Introduction Introduction
Today’s Presentation Today s Presentation • Introduction to Whistler • Introduction to Whistler • Whistler’s Roles • Strategy Strategy • Planning for the Games • Partnering P t i • Resort Operations Centre • What Worked • Questions
A Few Words About Whistler • 10,000 permanent residents • Year round destination resort • > 2.0 million annual visitors • 835,000 winter visits • 16 000 average daily winter • 16,000 average daily winter visitors • 1.2 million summer visits • > $1 billion in economic activity
Winning the Bid: Host Mountain t Resort R
Host Mountain Resort Host Mountain Resort S ervice Host Provider Whistler’s Roles Partner Venue Developer Regulator
Whistler’s Role Whistler s Role 1. Host Mountain Resort • Transportation, security, emergency planning, brand protection 2. Service provider • VANOC = Games Domain ; sport, media, hosting venues • RMOW = Urban Domain ; all other 3. Venue developer & owner p • Athletes Village • Celebration Plaza 4. Regulator g • Monitor Games-related activities within boundaries • RMOW bylaws 5. Partner
Competition Venues Competition Venues Whistler S liding Centre Whistler Creekside Whistler Olympic Park
Non-competition Venues Non competition Venues Whistler Medals Plaza Whistler Media Centre Whistler Athletes Village
How did Whistler Prepare? How did Whistler Prepare? • Whistler 2020 : long range community plan – Premier mountain resort community… – as we move toward sustainability. • Foundation for all strategies & plans… including the 2010 Olympic & Paralympic Winter Games
Whistler 2020 Priorities Whistler 2020 Priorities • E Ensuring Economic Viability i E i Vi bilit • Enhancing Resort Experience g p • Enriching Community Life • P Partnering for Success t i f S • Protecting the Environment
Whistlers’ Strategy Whistlers Strategy • Whistler 2020 • Delivering The Dream • Investing In The Dream I ti I Th D
Planning for 2010 Planning for 2010 Whistler’s Strategic Framework Whistler s Strategic Framework • Guiding document • 11 Strategic objectives g j • 115 Deliverables Designed to help Whistler: • Successfully deliver commitments • Leverage opportunities g pp • Support our partners in the delivery of extraordinary Games
Whistler 2020 – the Lens for 2010 the Lens for 2010 Whistler 2020 2010 Strategic Objectives 2010 Strategic Objectives Whistler 2020 Priorities 1. Preparing for Extraordinary Games 2. Maximizing Business Success ENRICHING COMMUNITY LIFE 3 Capitalizing on Tourism Opportunities 3. Capitalizing on Tourism Opportunities ENHANCING RESORT 4. Enhancing Arts, Culture and Heritage EXPERIENCE 5. Community Engagement PROTECTING THE PROTECTING THE 6. Supporting Canadian Athletes 6 Supporting Canadian Athletes ENVIRONMENT 7. Creating the Right Environment for Athletes ENSURING ECONOMIC 8. Volunteerism and Community Pride VIABILITY 9. Delivery of Municipal Services 9 Delivery of Municipal Services PARTNERING FOR SUCCESS 10. Partnerships 11. Accelerating our Journey Toward Sustainability
Games-time Planning Partners Games time Planning Partners In-Resort External • Whistler Blackcomb • Canada, BC, COV • Tourism Whistler • VANOC • Chamber of Commerce • Chamber of Commerce • DND • DND • Whistler Arts Council • VISU • Whistler 2020 Development • BC Transit Corporation C ti • MOTI • Whistler Fire Department • Media • Local RCMP Detachment • CTV • Sponsors • IOC/COC/IPC/CPC
Municipal Operations Municipal Operations Games Office Games Office Municipal Services Municipal Services • Whistler Live! • Snow clearing • Whistler Canada • Village maintenance g Olympic/Paralympic House • Bylaw enforcement • Protocol Office • Police Services • C Communications i ti • Fire Services • Master Planning • Utilities • • Staff Engagement Staff Engagement • T Transportation t ti • Resort Operations Centre • Look and Wayfinding
Enhanced Operations Games-time Enhanced Operations Games time Traditional Municipal Operations Traditional Municipal Operations • Fire Services • • Police Services Police Services • Bylaw Services • • Public Works Public Works • Village Operations • Snow Clearing S Cl i • Waste Management
2009 Activities 2009 Activities 9 World Cups 9 World Cups January: Ski Jumping, NC, XC February: February: Bobsleigh Skeleton Luge Bobsleigh, Skeleton, Luge March: IPC Alpine & Biathlon, IBU Orientation • Sport Federations, NOCs • Sponsors Sponsors • Media 1 Year Countdowns
Enhanced Operations Games Time Enhanced Operations Games Time Non traditional departments activated during Non traditional departments activated during Games • Transportation Management • Whistler Canada Olympic House • Protocol Centre • Resort Operations Centre
Chamber of Commerce Chamber of Commerce Lead Role to ensure Whistler Businesses Lead Role to ensure Whistler Businesses leverage the Games BUSINESS AS UNUSUAL • Maximize Business Opportunities (pre, during Maximize Business Opportunities (pre, during and post Games) • Strategic and not opportunistic • Prepare for operational opportunities and challenges
What Worked What Worked • Chamber as Lead Business Ch b L d B i Organization • Business Taking Care of Business • Seek Expert Advice Early Seek Expert Advice Early • Leverage Existing Programming to E Engage Business B i
What Worked What Worked • Don’t Change What Works Don t Change What Works • Local Knowledge is Priceless • Games-time Coordination is Critical • Understand Your Games-time Population • Plan and Then Plan for Flexibility • Mother Nature
Population and Demographic Population and Demographic Audience Estimate Estimated Age Whistler Residents Whistler Residents 7 500 7,500 Families Families - Avg 40 years Avg 40 years Whistler 2nd Home Owners 5,000 Families - Avg 40 years Community Whistler Seasonal Workers 2,500 19 - 30 years Sea to Sky Commuters 1,500 25 - 50 years Guests of Residents 7,500 Friends & Family - Avg 50 years Media Media 3 500 3,500 30 30 - 50 years 50 years VANOC Staff 2,500 25 - 50 years VANOC Volunteers 5,000 25 - 65 years Games Workforce Sponsors (25 x 25) 625 30 - 60 years ISU 2,000 30 - 50 years Govt Partners Govt. Partners 500 500 30 - 60 years 30 60 years Athletes 3,000 20 - 30 years IOC 150 45+ Olympic Family NOC (50 countries x 20) 1,000 35+ IF (Exec + Tech) 800 35+ Sport Ticket holders S t Ti k t h ld 1 000 1,000 F Families - All ages ili All Athlete Friends & Family 2,500 20 - 50 years Visitors Games Enthusiasts 2,500 25 - 60 years Day Skiers 2,500 25 - 65 years Total 51,575
Resort Operations Centre Campus Resort Operations Centre Campus • Dispatch and Coordination • Briefing Room • Transportation Centre • Transportation Centre
ROC Cycle ROC Cycle 24/7 – ROC meetings, 8:00 a.m. updates, and Operational issue resolution briefing including 7:30 a.m. as required with Resort partner Optional security Optional security partners partners operations FAM briefing 9:00 a.m. VISU/VANOC/R 10:00 p.m. CMP could call Hot Sheet update Whistler Hot with senior if any new sheet RMOW officials information produced p I In confidence fid 8:00 p.m. MOC meeting
ROC ROC • S Serve as coordination centre for enhanced municipal di ti t f h d i i l services and Partner operations • Modeled after Emergency Operation Centre Level 1 activation ti ti • Provide 24/7 coordination of RMOW operations • Elevated decision making and communication with partners • Manage a centralized issue tracking and reporting system • Facilitate efficient flow of operational information across Partners • Act as a source of truth
• Security Briefing • Partner Briefing Operations • RMOW Briefing ROC Briefings ROC Briefings
Whistler Resort Operations Centre Whistler Resort Operations Centre • Duty Officer D t Offi – On duty or on call 24/7 24/7 – Member of the Senior Leadership Senior Leadership Team
Whistler Today Whistler Today Operational information that may have O ti l i f ti th t h external communications impacts: • I f Information from in-resort partners ti f i t t WB, TW & Chamber • • Information from Games partners Information from Games partners (VANOC, MOTi & BC Transit) • Information from security partners Information from security partners (RCMP, VISU)
John Furlong – CEO VANOC g “A successful Games requires q architects, planners, and facilitators…as well as dreamers and magicians.”
Thank You & Questions Thank-You & Questions
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