What’s the Most Important Thing… How to w to Bring Bring Out th t the Best Best in You Your r Mil Millennials 1. Your manager does that allows and/or supports this kind of passion at work? 7 7 Pr Pract actices ices for for Great eater er 2. You manager does NOT do, and because Engagement Engage ment and and Pr Product oductivity ivity of that, your enthusiasm and passion are not squelched? with David Lee HumanNatureAtWork.com/snhu HumanNatureAtWork.com/snhu 1
HumanNatureAtWork.com/snhu Millennials Born Between… 1978 to 1999 Bruce Tulgan 1980 – 1996 Gallup 1982 – 2000 US Census Bureau Born in the 80s and 90s Millennials According to “Generational Differences” and Bruce Tulgan Commonsense • Not ALL people in a generation are alike, just like… Born Between… • Just because you’re in a particular 1978 to 1989 Gen Y generation doesn’t mean… 1990 to 1999 Gen Z • Generational differences are just one of MANY factors… 2
“Generational Differences” and Commonsense Have You Seen This? • Parenting style has a HUGE impact… "Young employees are demanding • It’s important to differentiate between the that they be given productive tasks to characteristics of youth… do from the first day of work, and that the people they work for notice and • The goal: foster understanding, not… react to their performance." Fortune Magazine April, 1969 “( Today’s) children now love luxury. They have bad manners, contempt for authority; they show disrespect for elders and love chatter in place of exercise.” 3
Two Competing Views Millennial As Alien Lifeform Millennials Are No Different 4
Millennial As Alien Lifeform Millennials Are No Different 5
Gen Y employees are your “Canary Millennials Want What Other in the Coal Mine” Generations Want 6
Millennials Want What Other But With Them…. Generations Want If If You You Suc Suck k As As an an Emp Employ loyer er or or Would Would You ou Rathe ather r Have Have This his? Manager… …They’ll Let You Know “55 % of Employees are ROAD Warriors” Source: Gallup Organization 7
1. Dial up the relational component 7 7 Pr Pract actices ices for for Great eater er Engage Engagement ment and and Pr Product oductivity ivity The Why The Why 8
The Why The Why If your employees are “just not that into you,” perhaps they don’t experience you as being “into them.” David Lee The Top 5 Drivers of Millennial Employee Engagement 1. I feel I am valued in this organization. Treat me like a number? I’ll return the favor. This job will quickly become nothing more 2. I have confidence in the leadership of this organization. than my rent payment. I’ll start living for 3. I like the type of work that I do. Friday and counting down the minutes until 5. After a few months of that, I’ll probably 4. Most days, I feel I have made progress at work. have a drunken epiphany and realize I want 5. This organization treats me like a person, not a number. more out of my life than this. Source: Unlocking Talent 2015 by The Center for Generational Kinetics 9
“Relational” • NOT “Let’s be BFFs” • Courtesies, civilities, and pleasantries we (hopefully) do in our personal lives that help keep “the fabric of society” from unraveling 10
“Relational” (conti tinued) • Acknowledging “You are a human being not a robot, app, or machine” whose only value is… • Showing interest in the person as…a person. • Showing you care about that person as an individual with a life. “She pays attention to what I say and remembers where we left off…It’s remembering that last conversation.” Act Action Step ion Step I Will Will Ta Take ke 11
2. Commu mmunicate te the the Wh Why “Employees can deal with almost any What if they understand and believe in The Why.” David Lee The Why The Why • Why you exist • The Why of expectations – rationale and • Why you are making these changes importance • Why the project is important • The Why of your feedback – rationale and importance • Why their job exists 12
Communicate The Why 3. It’s all about the conversation • Why you exist • Why you are making these changes “Every better result • Why the project is important you want requires a • Why their job exists better conversation.” • The Why of expectations David Lee • The Why of your feedback Exercise 1. What’s one result you would like more of from an individual or your whole team? 2.What questions might you ask them to learn more about what’s going on and how you can help them deliver this result? Act Action Step ion Step I Will Will Ta Take ke 13
4. Manager as “How to Be a Great “Professionalism Coaching” Employee” Coach 4. Manager as “How to Be a Great HumanNatureAtWork.com/snhu Employee” Coach 14
4. Manager as “How to Be a Great 4. Manager as “How to Be a Great Employee” Coach Employee” Coach 5. The Desire re for r Inte tellectu tual Sti timu mulati tion, Gro rowt wth, and Professional Development…How to Satisfy and Support These Powe werf rful Dri rivers rs of Emp mployee Engageme ment Action Step Act ion Step I Will Take Will Take 15
3 of Gallup’s Q12 Relate to Professional Development • Item 6: Is there someone at work who encourages your development? • Item 11: In the last six months, has someone at work talked to you about your progress? • Item 12: In the last year, have you had opportunities to learn and grow? 5. The Desire re for r Inte tellectu tual Sti timu mulati tion, Gro rowt wth, and Professional Development…How to Satisfy and Support These Powe werf rful Dri rivers rs of Emp mployee Engageme ment Act Action Step ion Step I Will Will Ta Take ke 16
6. Value, Support, and Focus s the Enthusi siasm, sm, Confi fidence, and Optimi mism sm of Youth…Don’t Crush It! Action Step Action S tep I Will T Will Tak ake 7. Th The Custo stomize mized Em Employe yee The Starbuckification of Society Experience…the Future is NOW NOW Source: Building the New Leader: Leadership Challenges of the Future Revealed by The Hay Group 17
“Stop, Start, and More” 1. “What’s 1 thing that, if I STARTED doing, would make the biggest difference…” 2. “What’s 1 thing that, if I STOPPED doing, would make the biggest difference…” 3. “What’s 1 thing I already do, that you would recommend I do MORE of…” Act Action Step ion Step I Will Will Ta Take ke 18
How Do You Get More of This? 19
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