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What is Administrative S ervices? Proj ects and More Proj ects From There to Here Advice/ S uggestions Questions? Numbers at a Glance Number Desktops 2100+ Laptops 235 iPads 352 Servers 59 Access Points 145 Campus


  1. What is Administrative S ervices? Proj ects and More Proj ects From There to Here… … Advice/ S uggestions Questions?

  2. Numbers at a Glance Number Desktops 2100+ Laptops 235 iPads 352 Servers 59 Access Points 145 Campus Information System Screens 20 Computerized Classrooms 43 Open Labs 7 ITV Classrooms 5 Smart Classrooms 149 Video Conferencing Sites 8 Security Cameras 138 Average number of users connected on a daily basis to wireless system 430 Average number of calls answered per day (January 2013) 2384 (Peak – 2946 on 1/7 - Low – 1796 on 1/4) VoIP Users 444 Specialty Labs (testing, training, tutoring) 8

  3. Campus Information System 17 Active Displays Messages can be centrally managed System can play short silent video clips Cost per display $2,000 - $2,500

  4. iDashboards & ARGOS

  5. New Website - 2012

  6. iPads 216 purchased for staff use 136 purchased for student use

  7. E2Campus 5,458 users Weather closings Emergencies Integrated with website, Facebook, Twitter

  8. Northeast State App - Upgrade Upgrades

  9. Videoconferencing Face-to-Face communication Reduced travel costs Reduced travel time Jabber

  10. DegreeWorks

  11. Electronic Help Desk(s)

  12. Online Work Orders SciQuest/Travel System Upgraded Backup System BDMS Organizational Effectiveness WorkFlow and BPM/Sharepoint Banner Hosting & Virtualization Johnson City, et al. Emerging Technologies Complex

  13. From There to Here….. Education: Community college, B.S . Computer S cience, M.B.A., Ed.S ., Ed.D. (2015) Work: 13 years in state government 13 years in higher education 13 years in the military (active duty and reserve) 4 years in manufacturing 1 year in metro government 1 year as an adj unct instructor Other “ stuff” : Jaycees Emmaus Community and Kairos Prison Ministry TNCPE Examiner Bible S tudy leader and S unday S chool teacher Election official Chamber of Commerce membership

  14. Class President Teacher Movie Janitor Director of S ystems Programmer Friend S ystems Analyst Targeting Officer Husband I.T . Manager Author Highway Worker Little League Coach Basketball Referee Dad & Papaw Technical Intelligence Officer

  15. Advice/Suggestions Read: Quantity and variety (Multipliers by Liz Wizeman) Listen: MBWA 2E1M Try to meet people smarter than you and learn from them S urround yourself with competent people, provide the tools they need, and trust them to do their j obs. Take time to reflect Look for the funny parts Other “ stuff” : Build relationships “ People don’ t care how much you know until they know how much you care” . MMFG-AM versus WII-FM attitude Become that person others can trust; don’ t lose it Professional and social development never ends

  16. Simple Summary It is not the critic who counts; not the man who points out how the strong man stumbles, or where the doer of deeds could have done them better. The credit belongs to the man who is actually in the arena, whose face is marred by dust and sweat and blood; who strives valiantly; who errs, who comes short again and again, because there is no effort without error and shortcoming; but who does actually strive to do the deeds; who knows great enthusiasms, the great devotions; who spends himself in a worthy cause; who at the best knows in the end the triumph of high achievement, and who at the worst, if he fails, at least fails while daring greatly, so that his place shall never be with those cold and timid souls who neither know victory nor defeat. Teddy Roosevelt

  17. Questions? fdlewis@NortheastState.edu (423)279-7665

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