Welcome to IITD Case Study Overall scope and nature of the - PowerPoint PPT Presentation

Welcome to IITD Case Study

Overall scope and nature of the initiative There are 6 DAA Airport Operations Duty Managers:  12 hour shift - 24/7 - 365 days a year  At all times represent the Managing Director of Dublin Airport  They lead a team responsible the efficient operation of activities Airside, Landside and Terminals and coordinate the operational response to all incidents airport wide.  They have ultimate responsibility ensuring the safety & security of all airport users and stakeholders, resources, infrastructure and facilities.  Work with line management to ensure the passenger experience meets agreed stakeholder and regulatory requirements  The ADM makes all key operational decisions up to and including closure of Dublin & Cork Airports. The 6 ADMs in Dublin Airport collectively Over 170 years’ airport experience   Average age profile: 51 years  Average service with DAA: 28 years There were at this time within daa no natural successors for this critical role (2012) ADM is a critical role and possess unique competencies as identified as part of this initiative.

Airport Operational Departments Operations Passenger Services Airside DAA Support Campus Security Planning & Facilities Service Passenger AMU Press Office ACC Police Quality/CAR Screening Slot co- Staff Fire Station TOC HSSE Landside ordination Screening Ramp Outdoor Baggage AMD BCM Car Parks Access Cleaning Control Screening Stand Terminal Unknown Pax Facilities IT Taxis Allocation Planning Suppliers Ground Airside Commercial Information Trolleys Compliance Handling Planning Simulator Cleaning Modelling Customer Service

IAA AITS State Services USCBP Contractors Airlines ADM OCS Concessions Local ATC Authorities Handling Agents

Initiative Aim ‘ The DAA Succession Plan and Airport Operations Programme aims to develop current and future capability within Operations to the best international standards’

Succession Plan Overview December 2012 Identify the competencies required for the Airport Duty Manager role Robust Internal org wide communications staff engagement campaign Delivery of Career Development Opportunity Information Sessions Application and Initial first round selection process Robust Application, selection and assessment processes per required competencies Design of a customised Airport operational blended learning programme customised for the ADM successor panel Mentor assignments and contracts, on site shadowing and attendance at live exercises Programme Supported by accredited aviation industry standard Training programme Deliver a seamless transition into this Airport Operations critical management Role

Identifying the competencies required EQi’s Analysis  This data offered significant insight into the common characteristics, personality traits and signature strengths which enabled them to be so successful in their roles. Interviews with Senior Operational management and members of the executive team: future competencies aligned with Strategic plans Interviews & Exercises with each ADM – Industry Changes and new competencies required

ADM Competency Requirements Emotional intelligence Competencies • Builds Relationships and Influences • Stress Tolerance Others • Adaptability • Personal Leadership • Excellent communication skills both • Resilience oral and written • Emotional Self awareness • Plans and Co-ordinates • Managing work & multiple priorities • Assertiveness • Results Oriented • Optimism • Sound judgment & decision making • Social Responsibility • Excellent IT Skills • Problem Solving

Signature Competencies  Decisiveness  Strategic Thinking and Critical Reasoning  Stress Tolerance and Resilience  Communicate effectively and Interpersonal Skills  Organise and Manage Work  Leadership and Teamwork

Communications Campaign

Process & Succession Plan Overview

Parameters of ADM Succession Programme  Minimum 12 months experience within the DAA Group  In addition to screening for required criteria, application screening also included Direct Line Manager review in respect of individuals performance to date  The Airport Operations Management Programme will run over approximately a 2 year period  Successful completion of the ADM Succession Programme would not guarantee a role as ADM.  As vacancies arise, application and interview process would still apply as per standard practice  Participants may at any time throughout the operations development programme apply for ADM or Operational Management Positions as they became available  Candidates were required to sign a commitment contract upon commencing the Programme to completing all elements required

ADM Succession Programme What DAA Sought Fundamental Criteria: • Commitment to a career within Airport Operations • Full commitment to ADM Succession Programme • Willingness to work Shift Rosters • Responsiveness to Developmental Feedback and Coaching • Commitment to upholding the reputation of the DAA at all times

How we assessed required Criteria  Career Development Application form • Scored against required competencies and performance to date • Ability Assessments  Skills Assessment Day • Psychometric assessments / Online Assessments • Skills Assessments • One – One feedback

Candidates are selected for ADM Succession Programme, they and their Candidates are assigned an managers are advised of ADM as a Mentor for duration ACI accredited Airport next steps of programme Operations Modules and assessments are assigned Daa AOP modules and Airport Operations Project assessments are assigned assigned for presentation to Senior Operations Team Attendance on at least one upon conclusion of Operational Table Top programme Operational Learning Exercise Journals assigned throughout process Programme Candidates successfully graduate

  Module 1 - Airside Infrastructure, Facilities and Personnel Module 2 - Safety Management Module 3 - Airside Operations Airside Operations Certificate Module 4 - Emergency Management Module 5 - Airside Security Module 6 - Airside Operations and the Environment Module 7 - Industry Safety Performance Indicators Terminal and Landside Operations Certificate Module 1 - Customer Experience Management Module 2 - Airport Passenger Terminals Module 3 - Landside Operations Module 4 - Baggage and Cargo Module 5 - International Perspective and Regulations Airport Business Operations Module 1 - A Complex and Dynamic Business Module 2 - Airport Economics Certificate Module 3 - Regulatory Framework Module 4 - Airport Organization Module 5 - Strategic Planning Module 6 - Master Planning Module 7 - Operations Planning DIPLOMA IN AIRPORT OPERATIONS

Airport Operations Programme Supporting Excellence in Airport Operations

Objectives AOP Objectives  To drive the standard of knowledge and competence within Operations  To build the capability of Operational staff to meet this standard  To ensure best practice management of the critical airport specific knowledge for sharing across the business  To support Succession & Career planning within DAA Operations  To identify and develop potential/talent for DAA Operations management 21

Dublin Airports Operation Programme AOP ‘Driving standards of knowledge and competence whilst supporting succession planning within DAA Operations’ Customer & Safety & Terminal & Environment Airport Stakeholder Airside & Security of & Campus Information Management Airfield an Sustainability Operations Systems / Airline Aerodrome Perspectives

What the Key Outputs were  Identification of competency’s required for ADM Role  Robust Organisational Wide Communications Campaign (2,400)  3 ADM Succession Plan and Career Development Opportunity Staff information sessions (190 attended – 178 Dublin & 12 in Cork)  114 Career Development Initiative Application forms requested and dispatched.  76 completed application forms submitted to HR OC.  76 basic ‘ability’ Psychometric online assessments dispatched.  Application forms and assessment results scored against required competencies to shortlist.  19 potential candidates completed EQi Psychometric & customised Online ability Assessments  3 Skills Assessment Days delivered. One – One professional feedback for all 19 participants delivered. 

What the Key Outputs Were ( ctd) What the Key Outputs were (ctd)  9 candidates successful - 6 employees based in Dublin Airport and 3 in Cork.  Commitment contracts signed and full support from candidate line managers received.  Training needs analysis workshops conducted -with key internal daa operational Subject Matter Experts including ADMs for each operational programme module discipline  ADM Mentor / Candidate Mentee Training delivered and relationships established including schedules for shadowing on shifts and attendance at key operational events  ADM Succession Plan candidates completed first module of daa AOP November 2013  All nine candidates commenced ACI Online Airport Operations Diploma programme November 2013

Next Steps

Thank you