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Engaging the Frontline in Process Improvement, and Having Fun Along the Way Presented by Tamera Parsons, CPHQ July 24, 2017 1 Housekeeping Slides were sent this morning Webinar is being recorded Please use the telephone

  1. Engaging the Frontline in Process Improvement, and Having Fun Along the Way Presented by Tamera Parsons, CPHQ July 24, 2017 1

  2. Housekeeping • Slides were sent this morning • Webinar is being recorded • Please use the “telephone” option – Audio pin prompt • All participants are muted • Raise your hand • Ask a question • Warm up

  3. By the end of this session you will: • Be familiar with the Mountain States Health Alliance Quality Awards program • Understand the four components of the program • Be aware of some benefits of such a program • Know where to get more information 3

  4. Topics • Introduction • Four components – Project entry – Judging – Recognition – Sharing • Conclusion 4

  5. INTRODUCTION 5

  6. 6

  7. MSHA QUALITY AWARDS 7

  8. Quality Award Components ENTRY 8

  9. Project Entry 1 2 3 9

  10. Electronic Submission 10

  11. Completed Entry 11

  12. Quality Award Components JUDGING 12

  13. Judges Qualifications • Quality expertise • Any industry/sector • Familiarity with PDCA • External to Mountain States Health Alliance • Clinical expertise Panel Membership • 60+ judges have served • Many with multiple years of service • Orientation, handbook provided • Recognized at the banquet, via handwritten note 13

  14. 14

  15. Electronic Judging 15

  16. Judges Comments: • “I have thoroughly enjoyed this opportunity and am highly impressed in general with the MSHA Quality Awards program and the quality of the submissions.” • “As last year, I am impressed with the scope and level of effort from so many teams. It speaks well of the cultural drive towards institutionalized continuous improvement at MSHA. Keep up the good work! “ • “It was a very rewarding experience, and I look forward to doing it again.” • “What a learning experience even for someone who has been in quality for many years.” 16

  17. Quality Award Components RECOGNITION 17

  18. 18

  19. 19

  20. Quality Award Components SHARING 20

  21. Hold the Gains Projects Agents against Harm- Screening for VTE risk in Children – Niswonger Children’s Hospital – Children’s Administration - As one of last year Level IV recipients, this project has sustained its 100% improvement rate in screening the pediatric patient for risk of Venous Thromboembolism (VTE). Niswonger Children’s Hospital VTE Screening tool has been shared and used as a template for other children’s hospitals expressing an in terest in Solutions for Patient Safety network in the United States and Canada. Tina M. Thomas - Project Leader Krista M. Hatley – Project Sponsor Neil Kooy. MD Claire C. Marr Susan C. Schreiber Beating the Clock: Discharged before 2pm – Johnson City Medical Center – Patient Throughput - The focus of this project was to implement a process resulting in earlier patient discharges, thereby decreasing the daily bottleneck that occurred in our flow through the Emergency Department and decreasing patient holds while waiting for a bed. This process has been implemented by other facilities using Soarian Discharge that was built. Jennifer A. Stuart – Project Leader Wendy D. Arnett Nancy A. Byrd Andrew D. Clawson Ashley S. Clouse Cody A. Dugger Larent M. Gregg Timothy A. Hilemon Sharon L. Johnson Jeff D. Payne Shirley J. Percell Lisa D. Phillips Zac D. Porter Stacey M. Seay Roger D. Shockey Joy L. Williams Bridging the Gap – Woodridge – Respond - In the last year since the beginning of this project, we have achieved a 98+% completion rate (up from the 15.9% when we first started 18 months ago) and have started a revenue stream that surpasses $100,000 per year. Plus, bridge appointments have helped bring our readmission rate down almost 10%. Matt M. Hopper – Project Leader Lindy P. White – Project Sponsor Ginny V. Brown Roger M. Cassell Myra K. Edgeworth Lisa A. Hensley Seth J. Jones Stephanie A. Kneller Melissa M. Lefevers Michael W. Miller Leslie N. Morelock Renee R. Perkinson Susan Pratt Allison M. Willner Laura D. Wilson Lauren W. Wilson Celesta N. Young 21

  22. 22

  23. Projects Library 23

  24. MSHA Quality Awards BENEFITS 24

  25. Participant Comments • “Quality Awards is the highlight of each year for my team” • “I was so proud to bring my family member to the banquet so they could see how important quality is to our work” • “I just want to get back to work after the banquet so I can get started on our next project!” 25

  26. By the end of this session you will:  Be familiar with the Mountain States Health Alliance Quality Awards program  Understand the four components of the program  Be aware of some benefits of such a program  Know where to get more information 26

  27. Engaging the Frontline in Process Improvement, and Having Fun Along the Way Tamera Parsons parsonsta@msha.com (423) 302-3301 27

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