Understanding usefulness of IT in business Aim Determine learning - PDF document

INF 3280, 4 Feb 2016 Understanding usefulness of IT in business • Aim – Determine learning objectives for use of the application – Assignment 1 – Make Business oriented models • Core literature: – Chapter 3 Learning business fit • Additional literature – Coulson et.al. (2003) ERP training strategies: conceptual training and the formation of accurate mental models – You can get the points without reading the statistics 1 When scanning a new invoice, I place it there and push the scanner button. Then I drag the file to the 1. IT skill end of the invoice list. and functionality 2a. Compare task Minimal Manual Business oriented model 2a. Understanding 2b. Understanding usefulness of IT in usefulness of IT in 2b. Compare model and experience own tasks business Scanned invoices are simple to With the digital invoice, all those retrive. Now I can just search the concerned can view and check it. company name and the invoice It has saved us from more also pops up. Previously, we had to expenses than our FaceBook look them up in a binder. And you marketing has brought in. know, they weren’t always there. 2 Jens Kaasbøll

INF 3280, 4 Feb 2016 Minimal Task + Manual = Instructions Output from DHIS2 – Data set report Time trends with Visualizer Data set reports enable print and export to Excel of A line chart displays how health and health services change over time. Data sets. Both facility data and data aggregated at district and higher levels are available. 1. Click on the Apps button. 1. Click on the Apps button. 2. Click on the Data Visualizer button. 3. … 2. Click the Reports button. 3. … 3 Why isn’t understanding personal usefulness enough? • Yes, I know the intranet system, but it is more convenient to use the same mail system for all messages – Staff in a high security company • This structured XML editor is only something that the IT people wants us to use. The layout becomes better with Word. Information systems may have business benefits - But create additional burdens for individuals 4 Jens Kaasbøll

INF 3280, 4 Feb 2016 Illustration + text Business oriented model 2a. Understanding 2b. Understanding usefulness of IT in Compare model and experience usefulness of IT in business own tasks Confronting misconceptions Oral or written feedback Quiz with explanations 5 Business oriented model – Task flow 6 Jens Kaasbøll

INF 3280, 4 Feb 2016 Business oriented model – Task flow 100000 Malaria 50000 cases 0 Nets 2005 2007 2009 distributed Information Decision Action 7 Business oriented model – Task flow When is data entered? Timeliness Data quality is important for making the right decisions at the right time. For example, Fruit district entered their malaria data late. Therefore, they missed the information that malaria came both earlier and stronger this year. Hence, they distributed the bed nets too late. Story and reasoning text. Not suitable in slides 8 Jens Kaasbøll

INF 3280, 4 Feb 2016 Business oriented model – Information flow 9 Information flow – centered on one person DHIS Measles coverage: 72% Measles doses: 223 Cat District Office Fish District Office Measles coverage: 89% 10 Jens Kaasbøll

INF 3280, 4 Feb 2016 Testing business understanding and confronting business misunderstanding Why is data validation important? a) This avoids recounting the registers. Wrong answer. Data validation might trigger a recount if the number seems erroneous. b) To complete the data entry form, such that superiors can get reports. Wrong answer. Data validation helps improving data quality. c) To get accurate data, so well informed decisions can be made. Correct answer. Quiz with explanations – not for slides 11 Confronting business misunderstanding The measles es indicato tor for the country try is alrea eady y calcul ulate ted to 78%, , so my values ues don’t need to be entered. No, , we need your values ues too. o. When you enter er your r immunizati tion on numbers ers, , the countr try y indicato tor will be modified ed. . • Oral 12 Jens Kaasbøll

INF 3280, 4 Feb 2016 Slow learners Illustration + text in particular Business oriented model 2a. Understanding 2b. Understanding usefulness of IT in Compare model and experience usefulness of IT in own tasks Confronting business misconceptions Slow learners Oral or written feedback Quiz with explanations in particular 13 Which problems of c understanding have you encountered amongst non-IT people? 14 Jens Kaasbøll

INF 3280, 4 Feb 2016 Technology Acceptance Model – 2003 Perceived usefulness Perceived ease of use Time of use Social influence Facilitating conditions 15 Implications for teaching • Convince learners about personal usefulness – Practice – Reflection • Convince learners about organisational benefits – Reflection • Make learners experience that colleagues learn and use • Make sure that the software and hardware are working – Otherwise demotivating 2. Make sure users understand the usefulness of the IT. 16 Jens Kaasbøll