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Being Heard: Understanding Principles of Persuasion and Communication Steve Clark Assistant Vice President for Gift Planning Virginia Tech Agenda How we make decisions What to say principles of persuasion How to say it


  1. Being Heard: Understanding Principles of Persuasion and Communication Steve Clark Assistant Vice President for Gift Planning Virginia Tech

  2. Agenda  How we make decisions  What to say – principles of persuasion  How to say it – principles of communication

  3. How we make decisions vs

  4. vs

  5. Possible “elephants”  Altruists  Communitarians  Devouts  Dynasts  Investors  Repayers  Socialite

  6. Question: How likely is it that tax benefits are a donor’s “elephant”?

  7. Principles of Persuasion  Commitment and Consistency  Social proof  Scarcity / Loss Aversion  Authority  Liking  Reciprocity  Contrast

  8. Commitment and Consistency 17% 76%

  9. Social Proof

  10. Scarcity / Loss Aversion

  11. Principles of Communication  Simple  Unexpected  Concrete  Credible  Emotional  Stories

  12. Unexpected

  13. Unexpected

  14. Unexpected You don’t have to be Rich to make a gift to the University of Denver

  15. Concrete Remember…

  16. Concrete

  17. Emotional

  18. Emotional

  19. Questions then Conclusion

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