Understanding Mass Marketing Fraud November 8 th , 2017 Fraud Analyst – Keith Ward CAFC / RCMP
What is the CAFC?
CAFC Overview • Call Centre & Intake Unit (CCIU) • Senior Support Unit (SSU) • Operational Support Unit (OSU)
Mass Marketing Fraud (MMF) What is MMF? Fraud on mass, committed over communication media, namely: telephone, mail and Internet. Who is doing it? It is mainly organized crime – it is done over boundaries to impede / elude law enforcement What can you do about it? FRAUD ...Recognize...Reject...Report
MMF Schemes
2016 Top 10 Scams {Complaints}
2016 Top 10 Scams {Dollar Loss}
Provincial/Territorial Breakdown (2016)
MMF Solicitation Methods (2016)
Age Range (2016)
Reported Dollar Loss - 2016 In 2016, the CAFC received 397,000 calls and 67,645 online reports with a total dollar loss of $99,198,187.82 *Emails were cancelled end of 2014
Overall MMF
Why is it Under Reported
Recent Trends • Binary Options • Service Calls / Recovery Scams* • Traffic Infringement • iTunes / Steam Cards • Wire Fraud
Ongoing Trends • Extortion (CRA – CIC)* • Prize* • Romance* • Phishing…..sigh*
Service Scam – Recovery Pitch • Originally Anti-Virus Call (Windows / Microsoft) - Pop-ups / Paid Ads / Direct Phone Calls • Victims – Recovery Pitch “refund” • Victims – Bank Investigator
Phishing Schemes • Traffic Infringement
Inheritance $$$
Canada Revenue Agency • Highest pitch complaint in 2016 • Threat of owed taxes – Jail Time • 2016-10-05: Police Raids – Drastic Decrease • Northern Ontario Victim* • Premise of Fear*
Emergency Pitch • Incoming call asking for “Grandma” or “Grandpa” • Car Accident • Lawyer – Require Bail • Must be Secret (shhhh…) • Send Us Money!!! • Email Hack • Stranded – Need $$$
Winner Winner – Chicken Dinner • Prize Scam: Readers Digest / Publishers Clearing House • 2.5 Million USD / Mercedes Benz • Jamaican Numbers (876) • Buy a Ticket? • Advance Payment? • Boiler Rooms • Counterfeit Cheque • Entry Fees - $20.00
Love at First Click* • Scammers using popular dating sites to find “love connection” • Organized crime rings: West Africa (Ghana / Nigeria) • Scammers always your perfect match • Lengthy relationships • Tragedy – Require Funds • Money Mules • Gifts
Romance Scam <3
Credit Card Fraud • Lower Interest Rate • Third Party – Smaller Interest Rates • Card Not Present • Unauthorized Charge • Fraud Division Calls • Calls from Visa / Mastercard for “Compromised” Cards • Call Number on Card
Restitution? Unfortunately when funds are sent by money service businesses, criminals can pick it up anywhere. As soon as it's retrieved your money is gone.
• Focuses on tools of the scammer • Relies on private sector partnerships • 6 Primary Project
Disruption Program • Financial Institutions (1993) • Telephone Service Providers (2004-2005) • Email Service Providers (2009) • Internet Service Providers (2010) • Credit Card Fraud (2010) • Merchant Accounts Associated to Fraud (2010)
Prevention & Awareness • Competition Bureau • Ontario Provincial Police • RCMP www.antifraudcentre.ca
Prevention & Awareness Twitter - @canantifraud Facebook – Canadian Anti-Fraud Centre Website - www.antifraudcentre.ca
Prevention & Awareness National Messaging Initiative: partners@antifraudcentre.ca
Prevention & Awareness March is Fraud Prevention Month • Fraud Bulletins • Toolkits (6) • #FPM2018 #MPF2018 • #WhatTheFraud
Prevention & Awareness National Messaging Initiative: Goal – To develop a fraud awareness campaign aimed at reducing fraud.
Face of Fraud
How to Report Fraud • Toll Free – (888) 495-8501 • Toll Free Fax – (888) 654-9426 • Online – Fraud Reporting System (FRS) (www.antifraudcentre.ca) • Law Enforcement ONLY – le@antifraudcentre.ca
Questions
Thank You!!! Keith Ward Royal Canadian Mounted Police Intelligence Researcher / Profiler Direct Line: (705) 494-4217 Email: kward@antifraudcentre.ca FRAUD…Recognize…Reject…Report Follow us on Twitter - @canantifraud Like us on Facebook - Canadian Anti Fraud Centre
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