UIT All-Hands Meeting September 30, 2015 University of Utah - PowerPoint PPT Presentation

UIT All-Hands Meeting September 30, 2015

University of Utah Information Technology S TE P HE N HE S S C H I E F I N F O R M A T IO N O F F I C E R

IT Strategic Drivers — Many higher education and medical services are moving online — The Internet is becoming the new library, testing center, classroom, laboratory, and way to communicate — Annual online enrollment has grown 70% since 2010 — Services must be accessible anywhere, at any time — Online services provide rich data to better inform the institution’s decisions

Foster ¡Path-­‑Breaking ¡Scholarship ¡and ¡ Provide ¡High-­‑Quality, ¡Affordable ¡Educa�on ¡and ¡Health ¡Care ¡ ize ¡and ¡scale: ¡% ¡resources ¡ 1. outside ¡UIT, ¡# ¡devices ¡3 ¡years ¡or ¡ Functional Support older ¡ Creating a Plan 2. Efficiency: ¡Overall ¡technology ¡ cost ¡per ¡employee, ¡# ¡projects ¡ completed ¡on ¡�me, ¡# ¡�ckets ¡ resolved 3. Effec�veness: ¡Unplanned ¡ down�me ¡for ¡Tier1 ¡systems, ¡# ¡ open ¡�ckets, ¡% ¡service ¡requests ¡ met ¡SLA UIT MISSION UIT VALUES � We ¡seek ¡effec�ve ¡solu�ons ¡that ¡meet ¡the ¡needs ¡of ¡our ¡clients ¡and ¡ (1) ¡to ¡support ¡the ¡University’s ¡mission ¡to ¡foster ¡path-­‑ can ¡save ¡�me ¡and ¡money, ¡minimize ¡duplica�on ¡and ¡improve ¡ breaking ¡scholarship ¡and ¡providing ¡high-­‑quality, ¡affordable ¡ processes. educa�on ¡and ¡health ¡care, •We ¡solve ¡problems ¡through ¡a ¡consensual, ¡collabora�ve, ¡best ¡ (2) ¡to ¡provide ¡�mely, ¡secure, ¡reliable ¡access ¡to ¡informa�on, ¡ prac�ces ¡approach. communica�on ¡and ¡technology ¡services, •We ¡provide ¡secure, ¡reliable ¡access ¡to ¡informa�on ¡and ¡services. (3) ¡to ¡extend ¡access ¡to ¡University ¡resources ¡to ¡a ¡diverse ¡ •We ¡protect ¡University ¡data ¡and ¡systems ¡while ¡respec�ng ¡our ¡ cons�tuency ¡regardless ¡of ¡�me, ¡place ¡or ¡device. ¡ community’s ¡reasonable ¡expecta�on ¡of ¡privacy. •We ¡keep ¡our ¡commitments. •We ¡value ¡teamwork ¡and ¡the ¡contribu�ons ¡of ¡our ¡employees ¡and ¡ UIT VISION the ¡campus ¡IT ¡community. A ¡trusted ¡partner ¡and ¡leader ¡transforming ¡informa�on ¡ •We ¡value ¡open, ¡honest ¡communica�on. •We ¡listen. technology ¡services ¡and ¡solu�ons. •We ¡are ¡rapid ¡followers ¡in ¡adop�ng ¡leading-­‑edge ¡technology. IT Strategic Goals 1 Improve Faculty and Student Success 2 ���������������������������������������������� 3 Advance Research Computing 4 Support Health Care 5 Strengthen Internal Operations DRAFT 27 February 2015

Executing the Plan UIT Strategic Goals and Projects FY2016 1 2 3 4 Support Faculty Support Business Advance Support and E ffj ciencies Research Health Care Student Success and E fg ectiveness Computing • Enable (and facilitate) the manage- • EPIC upgrade • Strategic Scheduling & Student • Procure-to-Pay, SciQuest ment and life cycle of research data • Backbone upgrade Success Implementation • Test, deploy, and explore novel and • Call Center support • Online Scholarships, Financial Aid • Implement Bene fj ts emerging technology • UBox support • Online Transfer Student Processes Administration • Engage state, regional and national • Provide common services • Admissions Work fm ow and Docu- • Upgrade HR to PeopleSo fu 9.2 partners • Identity & Access Management ment Management & Sharing • Implement work fm ow automation • Communicate capabilities of research • Migrate Teaching & Learning Tech- tool computing nologies infrastructure • Roll out Lync communciations 5 a Partnerships 5 b Applications 5 c 5 d Technologies 5 e 5 f Governance, Enterprise IT Funding Teach/Learn Research Service Finance Computing Management • Improve structure, • Develop administrative • Develop a sustainable • Deliver support services • Strategic planning • Common platform processes, agendas dashboards funding model for uonline initiative • Funding model • Re fj ne service catalog • Increase stakeholder • Mobile • Build business cases/to- • Manage Fusion server • Network upgrade and • CMDB involvement • Standardize development tal cost of ownership on install and con fj guration system patches • Improve ful fj llment • Address, resolve major tools, process all projects project for law building • Deploy module func- processes political, fj nancial issues • Upgrade PeopleTools • Audit current UIT • Document and im- tionality on clusters • Written SLAs and MOUs • Align IT services to • Upgrade PeopleSo fu inventory to understand plement instructional • Renew ACI-REF pro- University priorities Finance capacity, capability and design mode gram life cycle (obsolescence) • Improve service for • UIT integration (KBs, installed classrooms help desk, etc.) 5 g Architecture 5 h Enterprise Infrastructure Uni fj ed Comm 5 i Project, Process Management 5 j Upgrade 5 k Security, 5 l Develop Network Privacy Talent • De fj ne architecture • Develop private cloud • Develop, implement pro- • Backbone upgrade • Data Loss Prevention • Strategic recruitment • Data quality and man- • Financial plan for com- cesses and capacities for • NextNet • Identity and Access • Leadership development agement pletion of Lync by 2018 product management • Campus wireless assess- Management • Improve physical spaces • Business Analytics • Hire network architect • Manage programs, port- ment • Malware defense • Employee evaluations • Location reference object • Integrate hosted and folios, projects • DAS update • Risk Management • Professional develop- cloud (ex. Google/O365) • Develop business process • 7x24 monitoring/metrics • Improve baseline securi- ment plans • Robust common services improvements ty policies and training • Student mentoring

Getting Work Done — 42 of 72 projects from strategic plan completed or showing substantial progress made — 110+ additional significant University IT projects completed since January 1 — At least 95 strategically significant projects currently in UIT pipeline

New Directors — Deputy CIO — Ken Pink — CTO — Jim Livingston — Business Process/Project — Paula Millington

Launch of New Process/Project Office

Which Projects? Data-Driven Decisions — A 1-2 Page Project Proposal ¡ Review needs assessment and product or service definition. ÷ End-user/client needs ÷ Product/Service purpose ÷ Deliverables ÷ Metrics ÷ Technologies used ÷ Systems affected ¡ Review business plan. ÷ Benefits ÷ Costs/resources ÷ Risks and mitigation

IT Drives Cost Savings — Procure-to-pay — Consolidating purchasing to monitor costs and leverage our buying power; estimated to save $7.2M annually — VOIP telephones — Network-connected Lync phones offer better service and features at a competitive price — Service management — A common platform will help campus and hospital IT teams maximize efficiency — Benefits administration — Automated a manual HR process, saving hours of analysis, data entry, and corrections

Improve Services — PeopleSoft HR 9.2 upgrade — Scholarship and Financial Aid — Student Strategic Scheduling — Server virtualization — Indoor/outdoor cellular signal coverage — Disaster recovery study — Network and application monitoring

Everything Rides on the Network (The Internet of Things) — More than 31,000 students and 18,000 faculty and staff use campus IT networks, applications and services — that’s roughly the population of Logan — The average user has 3 network-connected devices — Nearly every facet of the University uses the network: telephones, fire alarms, building access, HVAC, security cameras, patient care — Internet usage on the campus network has increased dramatically in the past decade

Internet Bandwidth Usage, 2004-2015 Internet"bandwidth"usage,"in"GB"(7>day"rolling"average)" 35000" 30000" 25000" 20000" 15000" 10000" 5000" 0" 2004" 2005" 2006" 2007" 2008" 2009" 2010" 2011" 2012" 2013" 2014" 2015"

Infrastructure a Massive Investment — UIT manages more than 5,300 devices that comprise the network, including 3,500 wireless access points — The capital cost to replace just the hardware: ¡ Edge and Wireless AP’s — $13 million ¡ Core network — $5.3 million ¡ Data Center networks — $4 million — There are additional networking expenditures outside central IT that are not accounted for in this estimate

Improving Capability and Reliability ¡ Network backbone — A new fiber backbone now allows the University to upgrade buildings from 1GB connections to 10GB ¡ The University has added 2.6 million square feet of space in six years, not including new off-campus clinical locations