Transforming Cook County Changing the game with shared services and - PowerPoint PPT Presentation

Transforming Cook County Changing the game with shared services and open government

What is driving the need for transformation? (Part 1) $2,650 Cook County’s fiscal crisis $2,550 $2,450 $2,350 $2,250 Millions ($537) ($210) ($453) ($659) $2,150 $2,050 Revenue $1,950 Expenses $1,850 $1,750 FY08 FY09 FY10 FY11 FY12 FY13 FY14 FY15 FY16 Transforming Cook County Page 2

What is driving the need for transformation? (Part 2) Cook Community Cloud (2015) County is here. Private Cloud (2010) Virtualized Server Environment (2005) Servers (2000) Midrange (1990) Mainframe (1980) Transforming Cook County Page 3

What is driving the need for transformation? (Part 3) • Applications were built in the 1980s and 1990s • Mission critical functions run on the mainframe and midrange • Staff are not BAs and developers; they are legacy application managers • Five financial systems • Single-threaded, siloed apps, running on separate platforms • Little to no data sharing or cross- boundary services • Vendor-centric projects • No project prioritization or governance, no project management methodology, no change control, no service catalog, no SLAs • No strategy Transforming Cook County Page 4

What can government learn from Zipcar? Behavior change  car ownership shared car usage onsite datacenter public/community cloud computing city hall civic apps Transforming Cook County Page 5

What can government learn from Zipcar? Back office: Front office: – Shared services – Cross-boundary processes – Interoperability of systems and – Partnership with the public processes – Government as a platform – Collaborative planning and governance Transforming Cook County Page 6

Lesson #1: Identify candidates for shared services Point Solutions Point Solutions (business systems) (federated) Enterprise Apps (IT shared service) Enterprise Apps (email, MS-Office, Sharepoint, ID mgmt, cybersecurity) Infrastructure (IT shared service) Infrastructure (Telecom, Networks, Servers, Desktop, Helpdesk) Transforming Cook County Page 7

Lesson #2: Think outside the organization IT contract consolidation IT staff consolidation Metro-area consortium Network refresh Justice and property system Fiber sharing planning agreements ERP Mainframe Big data / GIS outsourcing Virtualization Reorganization City-County Time and attendance collaboration ERP readiness City-State fiber Regional portal project Civic apps IT governance Community cloud Program IT shared services management office Public technology commission Performance management Justice and property systems Open data ERP Cook County’s 4-year IT strategic plan Transforming Cook County Page 8

Lesson #3: Leverage a change in behavior Cook County’s IT collaborative board model: Property Workgroup allocation of scarce resources IT Justice Health Investment Workgroup Workgroup Board Business Workgroup Transforming Cook County Page 9

Lesson #4: Let the customer do some of the work Open government / open data • Government publishes data • Ensure accuracy and timeliness • Privacy and security • Visualizations, downloads • Crowdsourcing, social media • Developer-entrepreneur-friendly • – Open source API – Apps contests – Meetups – Hackathons Share economy • Trust relationship • Transforming Cook County Page 10

Thank you!