.. The essential elements in managing lone worker risk Jonathan - PowerPoint PPT Presentation

….. “The essential elements in managing lone worker risk” Jonathan Lancaster – Guardian24 Colum Jordan– StaySafe Systems

Presentation to: NISG Agenda… � The world we live in � The challenges � Lone and Mobile working trends and observations � Lone working today… � The essential elements to managing lone worker risk � Results from this approach � Questions Going beyond Lone working . Working safe working smart...

Presentation to: NISG 2 Questions � Compare your life today with 10 years ago... � Simpler? Or, � More complex � Now think of work stress levels and ‘difficulty’ � Is your working life more or less stressful? Going beyond Lone working . Working safe working smart...

Presentation to: NISG Thoughts � We each reflect our society... � If life is more difficult and stressful for us, do we expect external risks to reduce or increase? � Do we need to pay more or less attention to safety at work? � Is this becoming more or less critical as we look to cover Duty of Care and to provide practical support for staff who travel and meet others? � Finally, Is it harder or easier to remember and achieve everything we need to? Going beyond Lone working . Working safe working smart...

Presentation to: NISG Lone Worker News and Facts Going beyond Lone working . Working safe working smart...

Presentation to: NISG What is really meant by lone working… The HSE defines a Lone Worker as “those who work by themselves without close or direct supervision” Going beyond Lone working . Working safe working smart...

Presentation to: NISG Who is at risk? � Providing a service � travelling out and about � working with vulnerable people Do any of these categories apply to your staff or � working with cash or drugs volunteers? � enforcement and inspection roles � working early or late into the evening � High level of interaction with the general public Going beyond Lone working . Working safe working smart...

Presentation to: NISG Going beyond Lone working . Working safe working smart...

Presentation to: NISG Key business drivers � Financial – The cost to the business for failing to be proactive � Moral – increased absenteeism and work related stress � Legal – HASAW 1974, MHSAWR 1999, RIDDOR, Corporate Killing… � Standards – BS8484? Going beyond Lone working . Working safe working smart...

Presentation to: NISG Key business drivers � Increased feelings of vulnerability – perception of risk � Risk of verbal abuse, physical violence, assault – lack of reporting � Isolation, injury � Inadequate check in/ out procedures – human error � Increased pressure on staff/ management Going beyond Lone working . Working safe working smart...

Presentation to: NISG What can we do about it… � Identify personal safety issues How do we manage our lone � Risk assessment worker risk? � Identify control measures – buddy system, devices… � Develop a policy and procedures and safer working guidelines � Training and information � Review, monitor, report and evaluate Going beyond Lone working . Working safe working smart...

Presentation to: NISG Training Device Response Management Going beyond Lone working . Working safe working smart...

Presentation to: NISG Device Going beyond Lone working . Working safe working smart...

Presentation to: NISG Response • Accredited BS5979 • Highly trained controllers • Experts in LW incident handling Accredited ARC Going beyond Lone working . Working safe working smart...

Presentation to: NISG Management � Everything for the day to day management of the service � Map recordings against incident reporting procedures � Instant and secure access � Location services – LBS and GPS � Flexible security and access rites � Management information & intelligence � Audit trails Going beyond Lone working . Working safe working smart...

Presentation to: BFH Training � Training to reflect situations your staff face � Management/ Train-the-Trainer approach – Proactive use � Specialist Bespoke Training – Supporting LW policy, work ethos ��������������������������������������� ��������������������������������������� ��������������������������������������� ��������������������������������������� ���������������������������������� ���������������������������������� ���������������������������������� ���������������������������������� ���������������������������� ���������������������������� ���������������������������� ���������������������������� Going beyond Lone working . Working safe working smart...

Presentation to: NISG Results from this approach… Increased � Return on Investment Reduced � Safety Awareness � Reporting of incidents � Stress � Dynamic risk assessing � Feelings of vulnerability � Productivity � Staff turnover � Well Being � Recruitment costs � Feeling valued � Bad publicity � Morale � Pressure on staff/ � Loyalty management Going beyond Lone working . Working safe working smart...

Presentation to: NISG Summary checklist… How do we manage our lone � Risk assessment worker risk? � Needs analysis � Identify control measures – training, devices, response… � Develop a policy and procedures � Communication, raising awareness � Review and monitor Going beyond Lone working . Working safe working smart...

Presentation to: NISG Where to find more help and advice � Guardian24 – www.guardian24.co.uk Tel: 02890 466 460 � Stay Safe Systems - http://www.staysafesystems.co.uk Tel: 02891 273 773 � Home Office – www.homeoffice.gov.uk � British Crime Survey – www.homeoffice.co.uk � The Health and Safety Executive – www.hse.gov.uk � The Information Commissioner’s Office – www.ico.gov.uk Going beyond Lone working . Working safe working smart...